SABB reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about SABB
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Bad service
Dear sir,
I am a costumer of SABB bank since 2011 and i never had such bad experience in your branch as i face in jizan branch.
First of all i am stationed 100 km far from jizan and the nearest branch of SABB is jizan branch. My debit card if finished and i visited the branch 3 times and didn't get my new card.
Your representative named '
Falah H. Al yami' closed the counter at 3:30 pm while i was in the que and asked me to come tomorrow. I requested him much and informed him that i am coming from 100km and it is not easy for me to come bcoz my office timing is upto 5 pm, but he doesn't bother.
Kindly do something in this regard otherwise i have to switch to any other bank.
Hope you will surely respond.
Thanks & Regards...
Syed Kashif Ali
Iqama [protected]
Jizan ksa
The complaint has been investigated and resolved to the customer’s satisfaction.
Slow service
Dear SABB Customer Care,
I am five years old account holder and Advance customer of SABB. The pathetic and slow service that I am receiving from your bank is totally not acceptable. The slow service in your branches and especially the Faisalia Tower Branch is exemplary in this regard. I even have a proof that 2 out of 3 agents were never present on their seats and the one who is present is so slow that you literally want to go and smash his head. Guys, you are a global bank, not a BAQALA or BOFIA.
For now, I would like to launch a formal complain. Every time I have a activate a beneficiary, I have to spend at least more than an hour to activate the beneficiary. Even after this painful process I am unable to make one payment. I would like to launch a formal complain and if I will not hear back anything from your side, I will complain the HSBC global INSHALLAH. The SABB Direct system is not functioning properly at all. My calls are either hung up or agents every time repeat the same story without resolving my problem.
FYI - I will try my best also to cancel our corporate bank account with SABB as you do not deserve seriously. The slowest service on the face of earth.
Best Regards,
Ahmed Mukhtar
The complaint has been investigated and resolved to the customer’s satisfaction.
The Machine menu is confusing and complicated cannot return back. Activation is very difficult. answer machine ask 9 digiit ao account or 16 digits of ATM card. account is more than 13 digits and card is 19 digits which digit to omit or to include don't know. Message is received after a long time when call is interrupted and where is the activation key don't know
Regarding my ATM card
Dear Sir/Madam,
I would like to bring into your notice that I am holding an account in SABB, Tahlia branch, Jeddah, since three weeks.
Firstly, As of today I did not receive my ATM Card. On my first visit to the bank for the ATM Card, the customer representative send me back with saying that presently machine is not working ! therefore he can not produce the ATM Card.
I am getting same excuse since the day I open the account in the branch.
Even I asked him for the alternative solution because I can not visit to the back frequently to withdrawal.Therefore he suggest me to visit the other branch of SABB.
Today when I visited the other branch, they are charging 100/- SAR. for the new ATM card.Which is embarrassing for me as I'm new account holder, so company has to provide the card at very first time.
Secondly, I felt that the representative of the bank are not enough cooperative as in other branch of HSBC.
This feeling persisting because I had a good experience with HSBC bank as a customer had an account in HSBC -Dubai for past three years.
Frequent visit to the bank disturbing my working schedule and as a money factor, I'm loosing 120/- SAR. on each visit.
I will request you, please take this concern seriously, to improve your services, specially in Jeddah-Saudi Arabia.So I can
feel the same comfortableness continue with the bank.
Thanks with regards
The complaint has been investigated and resolved to the customer’s satisfaction.
I've transferred an amount of SR. 707.03 equivalent to AED 650.00 on 18-Sep-2013. As per beneficiary, amount hasn't received in the beneficiary account yet. Even I've requested to CANCEL the transfer and refund the amount to my account. For that, I've contacted both SABB Customer Care Unit and Branches many time, but it was useless as they were rejecting me with some arguments that they will further charge more to CANCEL the transfer.
So requesting your kind support to solve this issue at the earliest...
Regards,
AbdulJaleel.VH
+966 [protected]
ajaleelvh@gmail.com
Hi good afternoon. Please help me, I have difficulty in creating an SABBNET account online. They asking for 6 digits pincode and I had only 4 digits, i've tried to change it through machine but still it gave me 4 digits. Can anyone help me?
Same story in our company with few employees.
I would like to bring to your attention regarding to what happen. I was about to inquire and try my ATM card first time i used it for i would like to change the PIN number from it. after the two (2) succeeding try i made my card was being eat by the machine. i try to push the CANCEL but the ATM machine do not like to response anymore. My question was is there any possible to recover my card from the machine take it. the place of the machine was located in BALAD AREA. hoping that you could help and make any way for me to get back again my ATM machine. thank you and more power to SAAB..
I recieved the same excuses for like 10 times! I even called two branches and they said their system is down? So I wonder, how come they don't have an alternative for this kind of situation.
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I totally agree with the above complaint. SABB Banking Services are good but Customer Service is worst in the Kingdom. I have my account with SABB since last 9 Years. I have two Credit Cards from SABB. I am satisfied with their e banking, Phone banking but totally unsatisfied with Physical Customer Service. In Makkah, SABB has two branches. Mostly crowded with people. If we have something very small to conduct like Update Info. Etc. We have to visit at least two times and to be absent from our duties. My many friends are about to close their accounts with this bank. In last month, They froze my account without prior notification to provide them Company Agreement, House Contract, Attested Copy of Iqama & Salary Certificate. Due to this, I suffered a lot immediately. In my opinion, SABB is not suitable to open new accounts till they transfer their most of the services on Net and advise their customer service staff to do their duty well. In both banks, 4 to 5 Customer Service seats are available and I had never seen more than two persons handling the customers. Mostly customers are fad up with their CSA attitude and dealing. Insha Allah, better to say Good Bye to SABB.