Saeco reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Saeco
Welcome to our customer reviews and complaints page for Saeco. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Saeco.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Saeco's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Saeco, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Saeco. Your feedback is an important part of our community and will help others make informed decisions.
COFFEE MACHINES
WILL NEVER BUY A SAECO PRODUCT AGAIN . THEY RUN LIKE THE MAFIA, THEIR WORSE THAN TERRORISTS
HAVE JUST BEEN TOLD THAT THE SECOND SAECO COFFEE MACHINE I HAVE BOUGHT OVER A 5 YEAR PERIOD WILL NOT BE FIXED UNDER WARRANTY BECAUSE THEY FOUND A COCKROACH IN IT ?
AND THEY GAVE ME A SIMILAR LAME EXCUSE FOR NOT FIXING MY OTHER MACHINE
The complaint has been investigated and resolved to the customer’s satisfaction.
Terrible experience
I recently purchased a Saeco Royal Coffee Bar from Ira Wood & Sons, Inc. The first machine was broken from the moment I opened the box and I immediately contacted Ira Wood for a replacement. The replacement finally came and it kind of worked for 2 weeks and then broke completely. I contacted Ira Wood and after almost a month of waiting they told me I would have to deal with Saeco. I contacted the manufacturer as instructed and have received NO help from Saeco. They are completely ignoring all of my phone calls and e-mails. This $1400 espresso machine is now serving as a paperweight on my kitchen counter.c
The complaint has been investigated and resolved to the customer’s satisfaction.
Ira Wood & Sons, Inc. is committed to providing the best customer service possible. Saeco does ask that all warranty work, or troubleshooting be perform by their call center, or repair center.
Superautomatic coffee machines work great, however require the user to fully read & understand the instruction manual, and to be sure that attention is paid to the product. They are an advanced small appliance with many work parts, heating elements & other parts.
Please feel free to contact us by phone, email, or case and we will be sure to resolve any issues in the most professional manner.
Ira Wood & Sons, Inc. goal is continued customer satisfaction as has been the case of over 90 years.
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