Sage Telecom reviews and complaints

SAGE TELECOM has the worst phone service you can get. They bill you 2 weeks in advance, and would rather you pay with a Credit or Debit Card, and they don't care if the card DOES NOT BELONG TO YOU!. If you mail in the payment?, then they may wait 7 days to post it to your account. They say they don't charge for long distance calls, but they do. If you get your phone shut off, then they charge you a $50.00 re-connection fee along with the final bill. It takes them 10 days to turn your phone back on, but 10 seconds to shut it off. You have to pay: (Credit or Debit of course) in order to speak to a customer service representative, if you have a problem. This person is normally a man, who's office might be in Malaysia or some other Asian Country. They are "Fast Talkers" who are: RUDE, OBNOXIOUS, AND UNPROFESSIONAL. Their English is very broken, and very hard to understand: (And may I add) They have the nerve to get mad when you don't understand what they are saying. NEVER have I ever spoken to some one from America.They will tell you, they did'nt receive a payment, and threaten to dis-connect your service. SAGE TELECOM should be investigated by the "BBB". I'm starting to think that this company is a "Scam". I left this phone company alone over 6 years now, and decided, that all I need is a Cell Phone. (Just one Bill).

We filed a work order for line outage 3/19/2014. It took 7 or 8 days to get tech out to repair line, with a temporary line on top of ground crossing driveway twice. We were called 4/04/14 and told the line would be buried Mon. 4/07/14. today is 4/17/14 and the line is still on ground being driven over by large trucks, cars, and heavy equipment. Now they tell us it could be 7 to 14 days before it is buried.
This is poor service on top of having no service for 10 days to 2 weeks in the beginning.

ordered residential phone service on 02/19/2014, they stated that my service would be on that following Monday. Monday, Tuesday, and Wednesday have passed and I still have no service. Have talked with several representatives and they all promise the same thing. I decided that I did not want to fool with them trying to feed me ANOTHER LINE OF BS and asked for a refund. I was told it would take over 30days to receive my refund if any. These people are scamming people and need to be stopped. I am going to look into starting a class action lawsuit against this company!

For the past several weeks, we received a final bill that we were due for a refund. We have waited for several months. We then called Sage to see if when was it going to get their. They told us it would be 30 days. That has went and gone. Then, they tell us it was sent to our bank...which didn't. They do not answer their phones and send it to answering agencies to where it makes the matter worse. They have no information on customers and makes you call a number which you already called. They make fun of you if you have a voice impairment, they don't care about you or just plain call you liars. They even refuse to let you talk with a supervisor. All they do is just hand up on you. We have been with then for 9 years and all they have done is not go by their standards and keep jacking up the prices. Our bank is disputing in getting our money back since they refuse to do so.

I signed up for paperless billing with sage telecom. If I didn't do so, Sage charged me a monthly .99 fee for a paper charge. Problem? Sometimes I get an email stating my bill is due, sometimes I don''t .
They charge a late fee if the bill isn't paid on time. All of my other creditors manange to shoot me an email. Sage is very hit or miss. If I don't remember to look up my account every month, I risk missing the due date on the bill. Very unreliable. Either I pay for paper or I risk having to pay a late fee.

Not only have I had problems with the line, it takes three days for someone to show up to repair and the same problem occurs within 24 hrs! They are aware I have an elderly ill parent that requires hospital to access thru phone daily and put no recording or notice on line so doctor calling in just gets no answer and customer service has no authority to do anything but report to another department and there is never a supervisor available(imagine that!) Have never been able to just call and register problem without being on hold 15+ minutes. When website access is attempted they have the nerve to require a social sec.# which they don't have anyway regardless of info and code required from your bill. Have never received a credit for time lost or explanation, yet have the audacity to print on my bill which is paid on time every month that if i refer customers, they'll give me a 50 dollar credit! There is noone i dislike enough to wish this company on and it wouldn't be worth $1000.00! When I can't reach 911 because of their crap, they'll talk to my lawyer. They've been told numerous times this is a medical necessity. USELESS!