Sheet Music Plus reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Sheet Music Plus
Welcome to our customer reviews and complaints page for Sheet Music Plus. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Sheet Music Plus.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Sheet Music Plus's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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deceptive advertising practice
Received several Black Friday emails from Sheet Music Plus promoting a Black Friday sale offering 15% off your order, 50% off shipping, and a promise of a $10 off coupon for a future order. I followed all the rules ($30 minimum, entered the promotional code) and none of these discounts were reflected in my order. When I reached out to the company I received no explanation and was told to just submit the order as is and they would just adjust the order on their end. I don't believe for a minute that they would actually adjust the order once they got my money, and I thought their response was pretty cavalier, so I just ordered form another site - at a lower price.
Vendor Support a total fail
Starting in the summer of 2015, as a vendor, I created a new account with Sheet Music Plus (now SMP Press) and this account which I anticipated as being the spearhead of being my entry into the published music foray has been a total disaster. Their support person, Ryan Blauvelt, is totally, and I mean, totally useless for providing timely support and doing anything he says he will do. Issues: There are three issues involved here. 1 & 2) The dashboard or my entry point into managing my products to be sold is very limited in what I can do on my end and hence I have to rely on Ryan to make the changes needed. When I first filled out my application I put down a publisher name name I thought I would be using but decided against it later. This is very important as they offer a "landing page" for customers to see products but with the publisher name unable to be changed, it would be confusing to customers and likely not found in any kind of search. 3) The third issue involves Ryan botching up the understanding of my product and accompaniment demo files I had asked about being included with the products I uploaded. To make a long story short the end result is he suggested I create a new account and they would delete the old account. But another contact point, Mike Swelsted says this would be a problem and not likely work since my email address would be the same for both companies. So I have been waiting for the current account to be deleted so I can start a new one. Ultimately the bottom-line in all this is there's nothing I can do on my end to facilitate the deleting of the account nor will they live up to any of their promises to delete the account. Meanwhile I have demo music files online for sale that never were meant to be sold. Seriously, how difficult is it for them to delete an account? Deleting files - Their Dashboard shows my files were deleted as per Ryan's suggestion by me, however, every file uploaded is still on sale though I have been requesting for some time now to either change the publisher information or to delete the account. Nothing ever happens and hence short demo clips of my songs are on sale when they were simply meant to be demo clips for customers to hear a partial clip of the song. This is embarrassing for me as my list of products is showing I'm asking folks to pay for demo files when I never meant for these files to be sold. Below is some correspondence between Sheet Music Plus (Ryan Blauvelt) in answering my questions: "The short demo clip is ideal for the audio sample that you can attach to your sheet music uploads. Then the full version can be uploaded as a standalone MP3 (Add a New MP3). Then I can link the full version and the sheet music together as a buy-together." "I must have misunderstood something. If you uploaded the clips, as separate entries, they will end up for sale. So it sounds like you don't want that. Please delete those if so." "What are the specific item numbers of the items that need to be deleted?" "OK, I'll add these to the list to be deleted. We're experiencing a bug right now that's not actually deleting titles from the site even after they have been deleted in the DPP center. So they have to be manually marked unavailable by the Catalog team." "1. Changing publisher names is right now not something we're able to do. Our backend system is very complicated and we don't have a system yet for changing publisher names. Thank you for your patience, right now Living Waters Inspirations is your publisher name. 2. We're very busy over here, so we need some time to address deletions as the bug is still happening. Can you please re-send me a list of all the clips that are affected?" My initial inquiry into Sheet Music Plus started in early Aug of 2015 and is still an ongoing headache to remove my account and remove music files that I never intended to sell. I have spoken to Ryan and Mike Swelsted by phone and am unable to get any satisfaction to having this account removed. They have suggested I start a new account, which I would but Mike Swelsted was concerned that starting a new account with the same email address probably won't work. So what I can do? Of late nothing I write in asking for help or relating my experience to the corporate side of Sheet Music Plus is getting any results. There's been no abuse on my part towards this company which continually blames software for some of the issue. They say the 'bug' regarding the music files is a bug that sometimes or sometimes not effects different vendors. Not very convenient if you're the one effected by it. This is an awful company to work with. For now I am pursuing a Cease & Desist letter from my lawyer and preparing for a possible lawsuit because these individuals are so ineffective in getting what they say they will do, done. The irony of this is I'm sure they consider me impatient and difficult but I haven't done anything wrong. There's no way I can as their Dashboard is so limited and on just about everything I have to rely on them to make any changes. What a nightmare this has turned out to be. On my end what I did was to seek out other avenues to have my music published and to that end things have gone very well. Where I can't even get two products properly listed on Sheet Music Plus, at Create Space and JW Pepper I have now three products listed as well as three CDs too. All done, published and for sale in less time than Sheet Music Plus can do simple deletes.
Substandard Shipping and Customer Service
BEGIN COMPLAINT
JUNE 6: Three piano hymn books originally ordered online at Sheet Music Plus on June 6, 2012, intended to be sent to my dad in Ontario, Canada as a Father's Day gift. $8.99 paid for second slowest/standard air shipping paid (exorbitant alternative "faster" shipping options go up to almost $35 or more, btw) in addition to 29.89 for the books.
JUNE 17: Father's Day.
JUNE 22: Next email from SMP is dated June 22, 2012, saying that the items below were "shipped" on June 23, 2012. Small print under each item indicates that 2 of the 3 items ships from their warehouse within 24 hours and between 1 to 2 weeks under the third item.
JULY 2: I get my first automated "backordered from publisher" notice from SMP regarding the third item mentioned in June 22.
JULY 2-3: Two generic apology emails sent by "Mike @ SMP" in response to my emails inquiring about the backorder and expressing my displeasure. Order for the last item cancelled. Account information requested to be removed.
JULY 3: My dad has YET TO RECEIVE the first two of the three books we ordered on June 6.
Gifting for Father's Day? Plan to order ahead at least two months or more to make sure your gifts get to your beloved recipient on time, if ever. For most companies, the warning message "When can I expect my packages? 3 to 6 weeks Your order leaves our warehouse: 1 to 2 weeks Delivery transit time: 1 to 4 weeks Estimated total time for package to reach destination: 3 to 6 weeks" is a mere courtesy notice, with products arriving much, much sooner than advertised, because great customer service and satisfaction mean return paying customers to those companies who care; for SMP, however, this warning message is indeed very literal.
Thanks for ruining Father's Day for us, SMP! My husband and I are extremely disappointed with everything we have seen from you since the point of purchase. Perhaps we should have come up with a back-up plan gift, but with over 10 days to spare, most reputable online companies will make sure to get a product sent out within that time frame or less, even with the cheapest standard mail! We expected the gift to be a week late at the most, and sent a card to my dad indicating as much. Why did we even bother?
We will never shop at Sheet Music Plus again, and don't recommend any of you out there do, either, esp. if you prefer giving a gift that gets to its recipient within a reasonable amount of time.
END COMPLAINT
Extremely Disappointed Daughter
Los Angeles, CA
Nancy @ SMP, Sheet Music Plus really should have, at the very least, prepared the very first non-backordered shipment far sooner than June 23rd since the order was placed online on June 6th with a special request in the notes section for you to try to get our gift out for Father's Day. Father's Day has since already happened one month ago today, and we would prefer not to keep feeling "Father's Day was ruined by SMP, " or responding to the same, any more. We have also already contacted SMP twice for a resolution (see above) to our dissatisfaction and feel that our complaint, posted here two weeks ago, provides enough closure for us at this time.
4-Jan-14: Ordered sheet music book with CD
20-Jan-14: Received CD with NO MUSIC BOOK
21-Jan-14: Send an email to customer service describing error.
23-Jan-14: Received form email telling me the correct item would be shipped with "complementary shipping upgrade."
3-Feb-14: Contacted customer service again: NO SHEET MUSIC.
5-Feb-14: Received email saying sheet music was sent on January 31st and would arrive by Feb. 10th (That's fast shipping!?)
6-Feb-14: Order arrives. Order is SAME WRONG CD WITH NO SHEET MUSIC.
6-Feb-14: Contact customer service and cancel order. Request refund. Customer service says to return CDs with original packaging and invoices within 30 days of order (it's already over a month since I placed the order) and: "We will issue your refund once your return is received at our warehouse. We'll also refund shipping charges if your return is due to a defect or our error. If you believe this is the case, describe the defect or error in writing on the packing invoice included with the return so we can approve a shipping charge refund."
Epic Fail on delivering the correct order. Epic Fail on customer service. Epic Fail on customer satisfaction.
That's the last time I order anything from Sheet Music Plus.
Hello again,
We definitely appreciate your feedback and will certainly incorporate it into our future decision making and endeavors within our company. Thank you again for the time you've taken to discuss this with us.
Nancy
Customer Service
Sheet Music Plus
Hello,
We are so sorry to hear about your experience and thank you for your feedback. We are currently working hard to improve our back order system to avoid any such situations as you have described and we apologize for the inconvenience you have encountered. We would like the opportunity to correct the situation and invite you to contact us for a resolution. Please call us at 1-800-Sheetmusic [protected]) Mon - Fri between the hours of 8am and 4 pm PST. Any of our representatives will be able to assist you.
Best,
Nancy
Sheet Music Plus Customer Service
Bad customer service
Customer service does do anything except reply with a standard pre typed answer. So they really don't even look into the particular situation. They do not care if you even get your order. there attitude is if they mail it out and you never receive it it is not there fault and you are just out of luck. But maybe just maybe if you wait long enough it might eventually show up but in the mean time to bad tough luck you are out and we are laughing all the way to the bank. Buy from Amazon at least they seem to care.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful experience.
They did not cancel my order despite it was cancelled straight after ordering, claimed they never had received the order.
Never again, worst kind of customer service, came with a standard reply.
They don't give a damn, will buy elsewhere from now on..
Their website is full of bugs, including search which comes up with different results and prices on the same pieces and arrangements every time you run it, contact window does not come up (in Firefox), their customer service is bad, the orders do get lost (they lost ours). The selections are better than some other sites, but still quite limited.
JUNE 6: Three piano hymn books originally ordered from Sheet Music Plus on June 6, 2012, intended to be sent to my dad in Ontario, Canada as a Father's Day gift. $8.99 paid for second slowest/standard air shipping paid (exorbitant alternative "faster" shipping options go up to almost $35 or more, btw) in addition to 29.89 for the books.
JUNE 17: Father's Day.
JUNE 22: Next email from SMP is dated June 22, 2012, saying that the items below were "shipped" on June 23, 2012. Small print under each item indicates that 2 of the 3 items ships from their warehouse within 24 hours and between 1 to 2 weeks under the third item.
JULY 2: I get my first automated "backordered from publisher" notice from SMP regarding the third item mentioned in June 22.
JULY 2-3: Two generic apology emails sent by "Mike @ SMP" in response to my emails inquiring about the backorder and expressing my displeasure. Order for the last item cancelled. Account information requested to be removed.
JULY 3: My dad has YET TO RECEIVE the first two of the three books we ordered on June 6.
Gifting for Father's Day? Plan to order ahead at least two months or more to make sure your gifts get to your beloved recipient on time, if ever. For most companies, the warning message "When can I expect my packages? 3 to 6 weeks Your order leaves our warehouse: 1 to 2 weeks Delivery transit time: 1 to 4 weeks Estimated total time for package to reach destination: 3 to 6 weeks" is a mere courtesy notice, with products arriving much, much sooner than advertised, because great customer service and satisfaction mean return paying customers to those companies who care; for SMP, however, this warning message is indeed very literal.
Thanks for ruining Father's Day for us, SMP! My husband and I are extremely disappointed with everything we have seen from you since the point of purchase. Perhaps we should have come up with a back-up plan gift, but with over 10 days to spare, most reputable online companies will make sure to get a product sent out within that time frame or less, even with the cheapest standard mail! We expected the gift to be a week late at the most, and sent a card to my dad indicating as much. Why did we even bother?
We will never shop at Sheet Music Plus again, and don't recommend any of you out there do, either, esp. if you prefer giving a gift that gets to its recipient within a reasonable amount of time.
Extremely Disappointed Daughter
Los Angeles, CA
I received an email today from sheetmusicplus apologizing for the mistake and promising to expedite the book to me. That was less than a day turnaround on the complaint.
Can't complain about that.
Looks like they're doing the right thing. I'll try them again.
Anyone can make a mistake, to be sure. But if they make it right straight away, it's no big deal.
My first order to sheetmusicplus was wrong. I ordered two copies of one book -- one for me and another for my duet partner -- and what they sent me was one copy of the book and one copy of another book from the same series. Different pieces, different period.
Useless.
I'm waiting now to see if they make it right. However, the damage is done, since my partner will not be able to review these pieces before the gig where we had intended to play them. Instead, I'll have to pull out a bunch of old Telemann and C.P.E. Bach that we've done before, and that we're pretty tired of. But at least he won't be sight-reading it.
Whether or not I buy from this company again will depend entirely on the response I get. I'm not impressed that my very first order with these guys was wrong, and if the customer service comes off as bad as the operation, I'll be buying from Amazon in the future.
Here's a copy of my email to them, sent just now. Yes, the first thing I did after writing it was look up other people's complaints.
This is where we are today:
--------------------------------------------------------------------------------------------------------------
Thank you, it did arrive yesterday.
However, the order was wrong.
I ordered two copies of this:
http://www.sheetmusicplus.com/title/Classical-Romantic-Guitar-Duets/3366147
This is confirmed on my packing list. But what I got was one copy of the above, and one copy of this:
http://www.sheetmusicplus.com/title/Renaissance-Baroque-Guitar-Duets/3366131
Which is not on the packing list. A bit frustrating, because I specifically ordered two copies of the Classical-Romantic in order to give one to my duet partner. Our gig is Sunday night, and now we won't have time to learn these pieces. I'm disappointed that my very first order with your company was messed up. Not a good sign.
Could you please send the missing book right away?
Thank you,
XXXXXXXXXXXXXXXX.
-----Original Message-----
From: Jeremy Carrillo [mailto:robert@sheetmusicplus.com]
Sent: Tuesday, December 07, 2010 3:35 PM
To: Robert Prinz
Subject: Fwd: Order missing
Hello Mr. XXXXXXXXXXXXX
Thanks for your inquiry. We would like you to receive your order in a timely manner and assure you that order 9567395 shipped on 11/29/2010 via Standard Delivery.
STANDARD DELIVERY - shipped via the US Postal Service XXXXXXXXXXXXXXXXXXXXX
Limited tracking information is available online here:
XXXXXXXXXXXXXXXXXXXXXXXXX
According to the tracking number above, it appears that your package was listed as delivered yesterday, 12/7/2010. If you have not yet received the shipment please check with your local postal service for more information, and contact us again for additional assistance.
Thanks again,
XXXXXXXXXXXXXXXXXX
Customer Service
www.sheetmusicplus.com
Check your order status online!
www.sheetmusicplus.com/orders
-=-=-=-=-=-
When responding to this email, please include all previous correspondence.
I apologize for any miscommunication or inconvenience with regard to your experience ordering from www.sheetmusicplus.com, but I can assure you that we care very much about making sure each order is fulfilled as quickly as possible and never hold customers responsible for lost, misdirected, damaged, or defective shipments, and we will always offer a free replacement or full refund in any of these circumstances, whichever the customer prefers. However, the availability of the items requested and the shipping method selected for the order determine how long the total delivery will normally take, as stated throughout the checkout process, so if there is no indication within the tracking details that a package is lost or misdirected we will usually opt to wait a prudent amount of time before sending out a free replacement shipment or issuing a refund, although we can make exceptions if an item is needed for a performance or event by a specific deadline.
Additionally, all customer email correspondence is read and responded to within one business day, with a response that addresses your inquiry in a specific and useful manner. We do use email templates occasionally when writing back to customers, as we address many of the same types of inquiries on a regular basis and it is the only way we will be able to answer everyone's questions in a timely manner, but even these templates are edited to include information related to your specific order or request. However, if an immediate response if required you can get through to a person by phone at 1-800-SHEETMUSIC (or [protected]) and dial 1 at the menu during business hours (9am-5pm PST, Mon-Fri) to be connected to our customer service department made up of trained musicians, most with college degrees in that field.
We as well have had far too many experiences with other companies' customer service departments which take days to write a customer back and even then do not provide an adequate answer to the original inquiry. It is for that reason we hire trained, professional musicians, and give them as much flexibility and encouragement as possible to provide real, useful assistance to our customers both before and after the order.
It appears that this comment was originally posted back in January 2010, but we would be happy to still assist you with your order if possible, and would like to know if your shipment ever showed up and how long it took. Please feel free to email or call us with this information (contact details can be found at www.sheetmusicplus.com/help/contact-us).
Try J.W. Pepper (jwpepper.com). They offer same day shipping and guarantee your satisfaction. Wonderful service! Mongo2222
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