SIGG Water Bottle reviews and complaints

I am so mad about the SIGG bottle. I have been used this bottle for 2 months and it's already smelling like chemical. I used all non toxic way to clean it (vinegar & baking soda etc) but nothing works. I contacted with SIGG customer service by e-mail but no reply so far. .

Another one duped here. Sent in 3 bottles beginning of September. Have not received email code for replacement and have emailed them numerous times, with no response to any of them. Will NEVER purchase anything with their name on it again. I am out $100 for the cost of the bottles and the cost to ship them back. And I have no water bottles to use on a daily basis. GRRRRR. HATE SIGG.

I pretty much feel robbed! I sent in 4 bottles for exchange and like everyone else no one will call me back, no one will answer my emails and they have had my bottles for 4 months! I never got an email code or anything! I filed a complait with the BBB but haven't heard anything on that and they already have an F rating with them.

I sent in some bottles as part of SIGG's replacement program. It took 6 weeks to receive an electronic credit for another purchase via e-mail. I had only 30 days to use the credit - during which time their stock was very poor - they did not have what I needed. I placed an order anyhow as to not waste my money (I had to pay the shipping costs in addition to the high cost of the original bottles); however, I later received an e-mail that my order was cancelled because my credit was not valid (this was an error). No one ever returned my e-mails or calls regarding this matter. Horrible customer service!

Disappointing service from Sigg's mysigg.com website: I returned seven bottles for the exchange because they all had the BPA-containing epoxy liners. It took them five weeks from my documented date of delivery to them to even acknowledge receipt. In "exchange", I was given credit toward purchases from their "mysigg.com" online order site. Four of my sent bottles were 0.75 L sport bottles that were purchased for my bikes because they fit the bottle cages; there were none available on the website that were suitable as replacements. In their letter that accompanied my receipt and the coupon code I was supposed to use on ordering replacements, they said I might want to wait until later in October for new arrivals of Sigg Steelworks stainless bottles. Those bottles have yet to appear on the order site. So I placed an order for some thermal bottles and wide-mouth bottles that supposedly are "in stock"; two weeks later and still this order is "in processing" with no evidence that they have been shipped.

I have been a customer of this company for almost forty years. I bought my first camping fuel bottles from them. They were then and have always placed themselves as a premium product and were and are priced as such: $20-$40 for a metal bottle.

Dismal service. Really sub-par for a supposedly premium product and in their biggest market. And the BPA fiasco hardly helped their image. I think it is fairly telling that Patagonia gave them the shove and kicked their product out of their stores and ended all their co-branding relationships.

I sent in my bottles to be exchanged at the very beginning of September. After waiting two weeks to hear back I emailed asking when I would get my refund code so I could get new bottles. I placed my order for replacements on September 29th. They never got here. Then on Octboer 23rd I got another email regarding the bottles I sent back with another refund code. I then emailed and said I already received this and ordered my bottles, where are they? I didn't hear back until November 5th that they did in fact have my order and it would be shipped. Yesterday, on November 12th I got an email that my bottles had finally been shipped. "Thank you for your order placed on September 29, 2009 with MySigg." Amazing. Sigg sucks.

this is ridiculous! I called SIGG today to see when I would be getting any information about the 3 SIGG bottles I sent in at the beginning of Sept. The woman I spoke with was very nice and said she was going to take care of me today before we got off the phone. HA! dream on! she said she would send me the code 15 min after we got off the phone and 2 hours later no code. I called back 5 hours later and she was very short with me and said she was still working on sending out emails. The future is not looking good for them. I refuse to ever buy the water bottles again. I can't believe that company's can get away with this!

I took part in the voluntary exchange too. I received an e-mail from SIGG today, saying that I need to use the 6 digits code to order replacements. What six digits code?! I didn't receive any codes, and they are saying that this placement will expire by the end of this month. I tried to call the customer service all day but their voice mail is full.

Unbelievable! I will never buy their products again.

I took part in SIGG's voluntary BPA-free bottle exchange. When I mailed my old 0.75L Sports Bottle to SIGG, there were four different 0.75L Sports Bottles available on their website. I received a $25 credit that expired within 30 days. When I logged back onto the website, the 0.75L Sports Bottles were sold out. I sent several unanswered emails to SIGG about the future availability of 0.75L Sports Bottles and whether I could extend my credit until they were in stock. Because I never received a response, I called and repeatedly got "the mailbox at this extension is full" messages. I tried to puchase an E-gift card (that supposedly never expires) with my $25.00 credit and I got a confirmation email for an unreleated order belonging to someone who works at Unilever in New Jersey. I suspect this company is about to fold.

Extremely Poor customer service and poor product quality along with a company that tried to fool the public and our kids in thinking it was something that it wasn't = FAIL.

This company will be going out of business, it's like a "Maytag" especially before it was bought out by Whirlpool.
They had a chance to recover from their liner blunder by offering great service, but they failed miserably.

You can't speak to anyone live, they are slow in responding if at all. They provide a a BS credit for a new bottle, that seemingly will take a long time to get a new one while our kids need it everyday, good one!

If you wish to add anything more than the $20 credit, you are instructed to NOT use the special $20 code and buy what you want and then forward them the order so they can credit your account. What? Why can't they
just offer a $20 credit towards any purchase, it's already free shipping anyway, if people want just the bottle, there's no charge...jeez ;( This company does NOT have it's act together!

I WILL NEVER EVER BUY FROM SIGG AGAIN ---THEY SUCK!