slim fast reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about slim fast
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floating material in drink
About a month ago I opened a can of slim fast only to find something in my mouth that I had never experienced before with slim fast. There were white lumps of some material that was soft asnd had about the same texture as shortening used in cooking. Maybe I wasn't looking in the right place, but I was unable to make any contact with Slim Fast. Today I tried...
Read full review of slim fast and 2 commentsdiet drink
Several months past, Slim Fast, had a major recall on its diet drink. Previously a case of twenty-four cans were purchased
Two calls were made and a lady talked to me both times. She stated that it would be two to three weeks in processing my claim. Later on recalling Slim Fast a prerecorded tape pops on...nothing but ramblings with no mention as to my inquiry. A complaint was lodged with the Savannah Business Bureau. Later a call was received from that office.
Their claim was that they could not find where the company was located...and that was that!
The purpose here is not altogether money, but the principle involved. Certainly, this is bad business.
This company should not use a recorder that blasts out every thing rather than answering a complaint. It is my personal opinion that a sort of pre-recorded intellectual prostitution is purposely designed to leave a complaint begging...that is my opinion!
hogorina
The complaint has been investigated and resolved to the customer’s satisfaction.
recall
i have left 2 messages for slim fast to send form for refund of recalled product in dec. and jan and still no response. i will call 1 more time and if no response i am contacting the local media station in my area.
The complaint has been investigated and resolved to the customer’s satisfaction.
Did anyone ever find out what the floating stuff/lump
is in slim fast shakes?
BUYER BEWARE: This company has diluted their product because I've been buying it for awhile and can taste the difference.
I've called their 1-800 number and left messages to call me back but did not receive one.
I called and spoke to someone at their call center and she said they did not take complaints. She had no number for a corporate office, either. This is probably because they don't have one.
This product is not worth buying anymore. The creamy taste is gone. It now tastes like a weak flavored water.
Now that I know what this company is all about, I will never buy their product again.
MY Slimfast was not sealed on the in side when i open it
Left a second message tonight, as they did not honor the first (after over 60 days, they have not even sent me a refund request form). Fortunately, I still have all the product labels from the cans I threw out. We shall see what happens next. In the meantime, I will stop purchasing the product. I'm definitely seeing a lack of good faith on their part.
We happened to have 90 cans of Slimfast in our house. I called the 800 number and left our address the first day the recall was on cnn.com. I never received the form, and called back in late January, again in February and twice in March. I still have 89 cans - I drank one - but after leaving four messages without any response, I am in agreement with the rest of you here.
Lets keep up the pressure by passing along this page via twitter and other social networks.
Same thing has happened to me. I called in December and left my name and address. When I didn't hear anything after a few weeks, I called and spoke to a representative who said it takes 8 weeks to get the refund. That deadline came and went, no result. I went online and filled out another form, no response. So I went on last week and filled out a comment form, all I got was an email (not acknowledging all the contacts I had tried so far) telling me I had to fill out a form they had never sent! Just a scam, a way for them to get better publicity until the media was no longer interested.
I am having the exact same problem with Slim Fast. I am calling again today for the THIRD time. I have never received the letter so I can request the refund. I have been holding onto my cans, thanks God so they can't try and rip me off like they are trying to do other people. I can getting ticked that they are just sitting here using up space and I can't do anything with then now for TWO solid months waiting on these people who have not responded once to my detailed phone messages(have not gotten a live person). I believe I am going to program the phone # to my cell phone and just call them every few hours for the next week(every time I get a chance just to see if I ever get a live person and make notes of this so I can file a complaint with the attorney general because I am getting completely ticked about this whole deal. I had started drinking the cans when I heard about the recall and abruptly stopped. I had 2 packs in my fridge and another 5 packs sitting(I buy everything in a large amount at a time) so I am just aggravated to have to keep looking at them for so long and to think of the amount of money spent for something I can do nothing woth for fear of possible illness. PLEASE if anyone hears of any kind of class action suit because of this crap Slim-Fast is pulling email me directly and let me know because I am wondering if I will EVER get my letter to request my refund much less the refund I am owed. My email address is: imsckofthis3@aol.com. Thanks.
I have the same complaint. 12 weeks ago I called the automated line for my elderly mother who was using slim-fast to suppliment her diet every morning and had 48 cans. No responce back at all... I can't get through to a live person. It is obvious they are not trying to pay. I still have the cans even thought they said in the automated system to throw them out. I kept them because I didn't believe they would take care of this. Who owns Unilever? I am begining to believe my own instinks on this!
I sent them an email this am and have yet to even get a conformation of receipt of it. I believe this company has no morals! Soon I will contact the Attorney Generals office in NEW York State.
Gary Spencer for my mother Louise Spencer in Manlius N.Y.
Same thing here. They sent a check along with a form requiring pics, UPC or proof of purchase as if I would keep those for months.
This is another case of a company doing the least possible to avoid prosecution. I will never buy another product from this company again.
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