Solid Signal reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Solid Signal
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On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Solid Signal's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Refunding my money after I canceled an order b/c it was gonna be two months back order
They listed them as available, charged my card, the next day e-mailed me"they did not have, nor would have my tower bolt kits for 2 months". So 5 days ago I began the refund my card process. I called on the phone and verbally canceled and the guy ssid it was done but no money back, like 67$ Plus 18$ worth of "priority" 2nd day air"Shipping" that was never available, now I'm just out the money?
Read full review of Solid SignalBad product and service
Do not use this company!
I purchased a special 50' cable for my cable TV and did not use it for 3 months. I then ran the cable and it did not work. I checked it and it was bad. I called Solid Signal and they said they would not send me a new one because it was longer than 30 days. Come on... it was a $27 cable. Don't they want return business? Well, I took apart the cable and it was constructed wrong. I believe that they put the cable together themselves but am not sure. Anyway, don't trust any cables to work correctly from them, and don't think you'll get good customer service after you purchase something from them. They said they would try and send me an "open box returned item" if they could "find" one, but they refused to send me a new replacement. I haven't heard or seen anything. I ended up buying the connectors and installation tool to make the cable work.
Scam Alert
DO NOT DO BUSINESS WITH THIS COMPANY !
I ordered an antenna from them and half the parts were missing from the box. Simple remedy right, call the company and they ship out the missing parts, not with these people.
After contacting "Solid Signal" over a dozen times with no response I decided to check out this company, YOU WILL NOT BELIEVE WHAT I FOUND !
"Solid Signal" is under investigation by the Michigan State Attorney Generals Office for mail order fraud and running a scam business specifically intended to defraud the public.
How does Amazon allow them to advertise on their site knowing this ?
YOU HAVE BEEN WARNED ...
The complaint has been investigated and resolved to the customer’s satisfaction.
Actually we have been trying to contact you for days. Please email me at ss@signalgroupllc.com. I am completely happy to help you get the parts you say you need but you must contact us. We take pride in our customer service and genuinely want to help you! Pleas contact me so that I can confirm that this is not simply an attempt by our competitors to ruin our excellent reputation. We have made several replies to you already and really want to help!
Thanks,
Stuart
More Problems
Last night, I get a call from a customer that I had purchased and installed a switch for, that they were not able to acquire a satellite signal. A check of System Info showed what is known as LNB drift. This means that the LNB can't focus on the satellite to obtain a signal and direct it to the receiver that needs it. A direct connection to that LNB showed the LNB was fine. Hooking it back up to the switch showed that the switch was clearly defective. I replaced the switch with one that I had bought elsewhere, and it worked fine. Just so we are all on the same page here:
I was dealing with a Dish Network ViP211k receiver, a Dish Network DPP44 switch, a Sceptre 24-inch 1080p HDTV, and a Dish Network 1000.4 TurboHD Eastern Arc dish.
Anyway, a call to Solid Signal netted no results because the switch was more than 30 days old, and I was told by the representative to "go screw myself". This shows the lack of professionalism on the part of Solid Signal -- it also shows nobody there gives a damn about the customers. Any reputable company would have dealt with the issue. The switch might have been over 30 days, but it was still only 2.5 months old.
The complaint has been investigated and resolved to the customer’s satisfaction.
These complaints are real - people don't make this stuff up
Defective Equipment
This company can't be trusted. As advertised: Dish Network 1000.2 satellite dish assembly with ViP211k receiver. Here's what I got: A Dish Network 1000.2 satellite assembly that was missing it's azimuth bolts (there should have been 2 of them), a dented dish, and a REFURBISHED ViP211 (NOT a 211k). Furthermore, in the same order, I had a ViP612 DVR receiver -- this thing failed after 2 weeks of use. The LNB set for the 1000.2 was defective. In short, nothing really worked the way it was supposed to and this isn't the first time. In short, don't buy anything from these people. They are not trustworthy and have absolutely no ethics.
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT DO BUSINESS WITH THIS COMPANY !
I ordered an antenna from them and half the parts were missing from the box. Simple remedy right, call the company and they ship out the missing parts, not with these people.
After contacting "Solid Signal" over a dozen times with no response I decided to check out this company, YOU WILL NOT BELIEVE WHAT I FOUND !
"Solid Signal" is under investigation by the Michigan State Attorney Generals Office for mail order fraud and running a scam business specifically intended to defraud the public.
How does Amazon allow them to advertise on their site knowing this ?
YOU HAVE BEEN WARNED ...
Terrible experience
I started to fill out a form to receive a tv converter box. When it came time to fill in my credit card information, I decided not to purchase and left the web site. I had already given them the coupon number. I e-mailed them and told them that I tried to use the coupon at another store but that it was already remeeded. Solid Signal told me they would...
Read full review of Solid Signal and 4 commentsGiving a Voice to Consumers
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I'm very sorry you had a bad experience with SolidSignal.com. We do try to be as reasonable with return policies as possible, as often as possible. We do test each cable for continuity and I'm surprised that a defect got past our quality control procedures. I hope you'll consider us again for other products.
Thanks,
SolidSignal.com Customer Service