Southwest Auto Tow reviews and complaints

Southwest came onto our Condominium complex in North Dallas which is private property and hung up their signs. We do not contract with them and this was not approved by our Homeowner's Association or Management. Something should be done about this illegal practice! City of Dallas contacted as well as the DPD. Poor Practice and Fraudulent!

SWAT has to take a pic /video of the vechicle before it's towed ( as evidence needed to tow ) .. BUT yet when you ask for a copy. You don't get one ... ESPECIALLY if the vechicle/vehicles were towed illegally. What amazes me the most about this company is that I have reason to believe someone is getting some serious kickbacks .. think about this .. Predatory- contracts-illegal towing-public auctions-

Perhaps I'd better contact the City of Dallas :)

I have had the same thing happen. SWAT hooked up my vehicle towed it and even though it had a visitors pass in it. They claimed to have video evidence of walking around the vehicle to ensure the vehicle was in violation they could not produce video. Just like the others, when ask to check vehicle for pass the only way was to pay first then they say I planted the pass. They are [censored] bags, I have reported the company to the state licensing board and an investigation was done. Since Joann is on the licensing board it may have been looked at through rose colored glasses.

SWAT is what's needed to shut down Southwest Auto Tow that's for sure ! Towing inoperable vehicles( expiration stickers, flats etc ) from apartment complexes is one thing but when the property management "authorizes" S.W.A.T to tow constitutes a "contract". Thus, a word for the Wise to the Wondering - don't ever live at a complex that "contracts" towing. Residents of my east Dallas complex know all too well about being towed ( illegally ) I've personally had 2 vehicles "illegally" towed. Needless to say both vehicles were returned to me free of charge. That's not the point ! Returned "free of charge" from SWAT means admission of guilt ! We'll see what the judge says :) .. True story with witnesses : one night Swat was being "predatory" of coarse. They spotted a SUV for tow : click/pic drop/bar and dragggggg. There was a lil red SUV they started to take from it's parking spot ...he was being stubborn and didn't want the drivers to take him ... draggggggggggg ... dragggggggggggg ... draggggggggg ... they finally got it lifted and started towing it ... guess what happens !? They started to make a turn ------ They drop it - NOT- the tow bar but the SUV ! The passenger in the Swat truck jumps out AND runs to the drivers side of SUV and manually turns the steering wheel, they start to dragggggg it again .. the SUV drops again ! Tell me that's not shady and illegal! Welp, I'm off to the TDLR and BBB now and to check to see if SWAT has put up a new "auction" page yet ! SHUT THIS COMPANY DOWN !

Towgirl must work for the corrupt company! I had the same situation where Scott from SWTow hooked up my car towed it to the lot from an apartment complex saying it was parked illegally. When asked to check the vehicle for the visitors parking pass, was told to pay first then check, low and behold a vistors parking pass...I will see them in court.

In response to Kverdugo's comment. How can you expect anyone to read your complaint and take you seriously? It's rather obvious that you are an angry individual. You say that people were rude to you, but in your own words you have said over and over that you insulted the employees. It doesn't matter if the person is in customer service or not, if you treat them with disrespect and insult them in such a manner, how can you expect to be treated nicely? People need to remember that the ones behind the glass are still people and just doing a job that they are paid to do.

They stole my wife's car last night from our apartments. They tried to say it didn't have a permit sticker, so i asked to be escorted to the car to see for myself. The big fat dude that looks like the ### from Goonies told me I'd have to pay then go check for myself. They tried to show me a picture on the computer screen through that thick yellow glass and I told them I couldn't tell if it was the car window or not. Anyways, when I finally paid, thinking I'd get a prompt refund when I proved the sticker was on there, I went back to get my wife's car and the green apt permit sticker was on there plain as day. I drove to the back window and asked nicely for the fat ### to come and and see for himself and he said "yeah right it's on there now" accusing me a bringing a sticker from my apts to put on there. Anyways they called the cops and said I was tresspassing just because I wanted to complain to their manager. Anways, cops came and said they couldn't do anything being that it's a civil case now. They did say this isn't the 1st time this has happened and that they're "shady" like that.