The Classy Home reviews and complaints
2 chairs
I have contacted the support people about 10 times they do not understand what I’m trying to say. I ordered two chairs and expected them to be identical just like the picture on your website. They were not the support staff thinks I am talking about the color is different on each chair. I am not I want two chairs just like what I ordered on the website to...
Customer service - returns - wrong descriptions
I purchased this table and 6 chairs. At the time of purchasing the description included "white and chalk grey. I received the table and chairs the day before Thanksgiving (which I needed it for)- 2 of the chairs they sent were espresso colored with black leather seats. As this is a counter height set - I had to put them together to use for seating. I was at...
Damaged furniture
On March 07, 2020 purchased above coffee table with a Warranty Protection for additional $26.96. On April 28, 2020 item was delivered. Shipping box was intact and not damaged. We opened shipping box and noticed immediately Coffee table was gouged, scratched and damaged. I contacted The Classy Home via email immediately and was offered $90 discount; which I refused. I stated I wanted a table that was not damaged. 48 hrs later I received a 2nd email offering me $165 and that I should hire a Handy Man to fix the issues. I replied I would not even buy a piece of furniture damaged like this no matter what the Discount. I requested a full Refund, to which, next email was to contact the Warranty Company. I have left Voice Mails which have been ignored. I emailed them my dissatisfaction. At every level I requested that a Supervisor call me. On May 04, 2020 I contacted Bank who advised me they would reach out to The Classy Home, I would have to return The damaged item and send proof of mailing it back and once The Classy Home received the item they would Refund my purchase price. The cost of shipping was $281.73. I sent item back to The Classy Home with signature receipt required. I still had to contact BBB and supply all copies before getting Refund. I am confident that The Classy Home deliberately sent a damaged item, knowing all too well that either way customers will either accept damaged goods rather than pay for return shipping. I am confident this company will send this item to another Customer.
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