Tower.com reviews and complaints

I've been trying without success to log into the tower.com website for two days. Messages sent via the "customer service" page are apparently being ignored.

ORDERED A CD ON JUNE 5TH 2009, AS OF JUNE 26TH I HAVE NOT YET RECEIVED MY ORDER. I HAVE SENT NUMEROUS E-MAIL REQUESTS FOR STATUS OF MY ORDER AND HAVE NOT RECEIVED ANY RESPONSE FROM TOWER.COM
CAN SOMEONE PLEASE HELP ME?

We placed an order on 12/6/08 and paid by money order. Have sent two e-mails and called customer service three times getting the same story each time: they only process money orders twice a week, money orders are sent to Delaware and then transferred for fulfillment to Canada, that they cannot process what they have not received. Requests to speak with a supervisor fall on deaf ears. Even by the time line tower gives my order is at least one week over due. Website doesn't give any address or direct phone number for their stationary location. This about the worst service I have ever been exposed to. Customer Service, a real joke.

I returned a damaged CD to this company over 2 months ago, using a return label they emailed me, and they have not refunded my money. Each time I contact them they cite their return policy, which says they can take 60 days to refund an item (and up to 90 during holidays). Sixty days have come and gone. I filed a complaint against them with the Delaware BBB, and Tower.com's response was again to quote the return policy, and nothing else, ironically signing the response "customer care".

Buyer beware of this corrupted company.

I'm having a major tug of war w/ Tower.com not only w/ not refunding $ but without even clearing it with me went ahead and canceled an item I bought and paid for saying it was no longer in stock then a week later it was magically back in stock at double the price I originally paid! Then they REFUSED to honor the original price I paid for product. TOWER.COM SCREWS THE CONSUMER! DISHONEST, NO INTEGRITY! ILLEGAL FRAUD PRACTICES! They also got rid of their toll free # recently so it's frustrating to only email them back and forth. Amazon.com has much better Customer Service. BOYCOTT TOWER.COM. THEY BLOW!

I filed a similar complaint with the BBB. Tower.com has owed me refunds since early January for several canceled and returned items. What really bothers me is they reply to inquiries with assurances that the refunds are being processed and will be "completed in 7 business days." That was January 20; they repeated this same message on February 25. Still no refunds. I don't like being lied to. I am a long-time customer and must wonder if they are in some sort of financial difficulty. Why else would a business so mistreat its customers for what are, on balance, relatively small amounts of money? I have recently appealed the situation to my credit card company.

When I tried to order something from their site yesterday (November 15, 2009) I got a starnge window that popped open asking for *very* personal information, including the last 4 digits of my social security number. This screams "Phishing scam!" to me... I emailed them to inquire about why this box popped open, but no response. I'd recommend avoiding this site at all costs.

Today is March 24, 2009. I am still waiting on a book that I ordered and paid for on 12/30/2008., which they said shipped. Yet my address is the same as they show. Numerous emails, no responses; or "if you have a problem please click here . . . still no answer. Call and no person, just a run around or a constant busy signal. Does anyone know where their head offices are? I have not been able to find it on the Internet. Is the company a scam and just take people's money in good faith and never deliver. Is there an outrage against this company. If not, there should be? From the rest of these comments, I think there are some angry people and I am one of them. Even a state where it is located would help. Every state has an attorney general and these kinds of reports would stack up, maybe causing the attorney general to take action. -sp-

I, too, am waiting for a DVD from Tower.com that was ordered, and paid for, in November 2008. Tower have sent one email in response to my many, claiming that my order must have been lost in transit and that they would send me a replacement. I have heard, nor received, nothing from them since that email was sent in early January. It is unethical and shameful behaviour to take money for products not supplied.

Tower.com has canceled at least 5 of my orders in the past years, failed to communicated their decisions, and refund me. So I have become some sort of beggar for refund. And more, Tower.com charges us way before shipment--thus keeping our money without delivering the product and without our consent. What should we call such a practice? Theft? Embezzlement? Tower.com has also recently allowed security holes on its website, which exposed data from millions of U.S. and U.K. customers. So I URGE PEOPLE TO BOYCOTT TOWER.COM.

Sincerely,

Castro Alves

omg! now they don't even put me on hold anymore, i can only speak something in. i think they blocked my phonenumber.

i forgto to mention that i am from belgium. oh and if you call them, your always caller number 15. i have been robbed for an amount of 160$ and i am very angry.
unfortunatly my creditcardcompany can't cancel the payments that are on hold.

i have the same problem as alex. i wanted to pay with master card but when i clicked pay i got an error that they where unable to validate my adres and that i had to choose a different paymentmethod. i tried again a few times more because i thought maybe it would be a temporary error. but the error continued. BUT when i phoned my creditcardcompany theu said that the 41$ was on hold FOUR times! so the payment did get through even with the error. but when i look in my account i so called made no orders yet. so they are going to cash the same amount 4 times and not even going to send me anything. THIEVES!

Hi,

I got a problem with tower.com.
On March 15, 2009, I wanted to buy three DVDs but my order process didn't finish because the web page said that I made a mistake of not filling the blank line next to the line " State " at the Shipping address and Billing address page. I live in France and we don't have any states... Plus I precised at the country line "France". At the beginning, I thought that the mistake of not processing my order came from my debit card but when I started again after being sent back to the shipping address page, when i click on the last "confirm your order" icon, the same problem occurred and i understood that the problem came from tower.com . Then, I decided to abandon my order because i thought that it was useless to buy there at this time, even if i bought a lot of things on tower.com before and i never had this kind of problem. Unfortunately, when i checked my bank account, i noticed that my order has been debited from my account twice... 2*41.00 euros => 82.00 euros (about 102.00 USD) for the two tentatives. But the order process wasn't finished and i didn't receive the confirmation email nor a receipt... What the heck?
I wrote them an email but i don't know if they are going to answer...

I returned an item on November 24, 2008. After 30 days I called and the rep told me it would take up to 60 days for my refund to be processed. After 60 days I called again. The rep told me it would take up to 90 days. It has now been 90 days. I still do not have my refund.

I also am completely convinced that this is a SCAM posing as a company.
I've had the identical experience with the first poster in this thread.
I paid by M.O., nothing came for 3 weeks, Tower suggested I cancel the order, 2 emails said my refund was on the way the 3rd email said "We do not refund M.O's in cash." Also, I've found it impossible to get C.S. on the phone. I have filed a complaint with the BBB and I'd advise everyone else with these problems to do so as well.
Here is the BBB in their jurisdiction:
BBB of Delaware
(Wilmington, DE)
60 Reads Way
New Castle, DE 19720
Phone: [protected]
Fax: [protected]
Email: info@delaware.bbb.org
Web: http://www.delaware.bbb.org
Good Luck!

Now I am concerned. I placed 2 orders yesterday. I just received an email which I cut and pasted below.

Thank you for contacting Tower.com.

We regret to inform you that our records show that your most recent order at TOWER.COM has been denied by your financial institution or credit card issuer. Please verify your credit account to ensure you were not debited. If you were, please contact us again.

Some tips may make your next order more successful. Please verify that your billing information matches with the one your financial institution has on file. Orders can become unsuccessful when your financial institution flags the purchase as an overseas transaction. Contact them to allow the order to pass if this was the case.

If you have any further questions, please reply to this email or forward your inquiries to info@tower.com.

If my credit care was denied...which it definately shouldn't have been...why would I need to verify that I was not debited? If it was denied how would they get the money? Flaged as an overseas transaction? Shouldn't that be stated some where like before you place the order?

i experienced the same thing. i placed an order from half.com, it was cancelled, and i never got a refund. i emailed over and over and they said the request was being fwded to the accounting dept.

2 yrs later and still no refund.

I ordered a DVD for Christmas in Dec. 07. It was shipped from the Wilm. DE location, abotu 15 mins from my house. When my Mom tried to use the DVD, she found taht it was a European disc, and would not play in a US DVD player. After several phone calls and emails, I could not get an answer from them regarding the problem. I had used Google Checkout, and asked them for help. They got me a "return authorization" that wanted the disc sent back to FL. The DVD was sent back on 01/09. It is no 02/25, and I still have not received my refund. I don't have a lot of faith that it will be coming.

Hello sir
Please take strictly action against removal of Tower from civil area specially on flat terris because its harmful radiation for human being and continue vibration and heavy weight on top floor this all are affecting people nearby cell Tower so please take serious action against this Tower situated in society.
Thank you
Pradeep Nikhade

Wow! These people are complete crooks. I purchased a cd set way back in september and it never came. i kept getting that it was back ordered. then they canceled it on promising twice two send me a refund. Then said because I paid for a money order I get crediot and can buy something else. I tried that and they ignored my e-mails, which says their refusing that offer too. They also still are saling the item to people on the web page that said they no longer have in stock. I asked them about it and they never responded. I finally told i'll let the bbb deal with them. and their ignoring the bbb too. is their anyway ot make this company give back my money? I dont understand why they are not shut down buy now.

I placed an order in early March of this year. After several phone conversations where they told me that the book was back ordered and that I should wait, I found in September that they had cancelled my order without notifying me, and had not issued a refund for the purchase. I've since emailed them several times (they don't appear to pick up their phones), and have yet to hear back.

NEVER shop on tower.com.

I agree! I have had a terrible experience with them. I order a book they say they have. Then they say they have shipped it. Then they say it no longer exists! To make things worse, I paid with a money order- no refund, I have to use store credit! The phone support is terrible- I waited 45 minutes to talk to someone after being disconnected the previous day. A complete waste of my time. Now they have my money and the worst of all, I have to get on the phone again to use the credit!