Trading Planet Ltd reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Trading Planet Ltd
Welcome to our customer reviews and complaints page for Trading Planet Ltd. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Trading Planet Ltd.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Trading Planet Ltd's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Trading Planet Ltd, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Trading Planet Ltd. Your feedback is an important part of our community and will help others make informed decisions.
Scam and lies
I ordered free samples of the pill from the internet and there was no clear info on the fact that in order to not pay the full price for the product the order had to be cancelled within a certain number of hours. A month later another load of the pills were sent and another charge made so intotal for an allegidly free sample I am being charged £314.46.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam on free samples
I just put my order in on monday and then my creditcard called me today on thursday and told us this information. so we stopped the company from charging anymore. My mom and i looked into the company of "health focus" and found out they are actually called Trading Planet LTD/ The number we got was +[protected]. They claim to be open and then it hangs up on you.
I am one of the lucky ones that found out about this before it was too late. but i hope the ceditcard comapny is willing to co-opperate. Should I email these men if i get charged more?
the emails of these men are :
clay.[protected]@localbillinglimited.com
mitch.[protected]@localbillinglimited.com
[protected]@gmail.com
clay.[protected]@viveraglobal.com
[protected]@viveraglobal.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Ah, you cut and paste king ' bradly CA '.
Do not be fooled by this entry, it is from the comapny you have had/will have issues with and is another attempt for them to try and persuide you into waiting a couple of weeks before you cancel the product.
Please search this complaints website for : Trading Planet / Life Cleanse / Dazzlesmile pro / Acia Berry and you will see the same entries in response to a huge number of global complaints about this scamming bunch of tossers.
DO NOT BE FOOLED - YOU WILL LOOSE 100's of $ or £ if you sign up for thier ' Free Trial' this is a subscription scam and nothing more.
Beware!
Unsolicited order and funds taken
Somehow received a delivery of ACAI diet pills. I don't need to diet and wouldn't order this rubbish. As didn't realise scam was then charged £75 from card. No one to call, no one answers.. customer service on website has wrong number.
What can be done about this rogue company? How can I get my money back?
Jo leverett
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud
On 7.7.09 I ordered a 15 day risk free trial of slimming pills. Since this date the following charges have debited to my credit card:
1. 9/09/09 $1.90
2. 9/09/09 $5.06
3. 7/10/09 $141.46
4. 7/10/09 $141.46
5. 21/10/09 $134.30
6. 21/10/09 $134.30
totalling $558.48 AUD.
I too was unable to get through to the number to cancel the orders. I was told that if I cancelled an order within 30 days of shipment I would be entitled to a refund. I received an email from the cancellations department who advised that I was not entitled to a refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
Tradding planet
They gave you wrong informations
And you will loose all money
Dont work with trading planet
Or you will loose all money
Trading Planet are using my business trading address which is The Coach House Union St Cheddar Somerset, without my consent. I am currently receiving numerous complaints by letter addressed to a Mr Derrick John Phillips at my above address, i have informed Avon an Somerset police of this matter and so hopefully i shall be informed of any progress (dont hold your breath)Cheddar police station has been closed for the last week.
Hi I have been scammed but these so called people i accessed this from my emails and now i keep receiving these pills and they keep charging my credit card $280.00 i am not happy as you can not contact them please help
Signed up for a free trial of health product, Resveratrol, want to cancel my order as its being direct debited from my account and no longer wish for the product.
I asked for free trial. They sent it and retrospectively charged for it and a month later have been sent 3 bottles of the stuff unsolicited and have had my bank account deducted the price of them. I dont want them, I dont know where to send it back to and I cant find a contact number I can use from NZ.
i was sent tablets wich i did not order on the 5/11/2009 the invioce was dated the 30/10/200 9 they charged me 82.95 pence to my account when i rang they said my account was already closed so how can they charge me this amount jacquie rafferty
i recieved my free trial of resvmax and was told i only had to pay for postsge I have just recieved my credit card details and it shows that i have been charged $56.58 instead of $3.95 I would like to be reimbursed with my money or sent some products to that value thank you Kylie
Hey Guys
I have been caught up in the Acacia berry tablets scam & I can not even contact the people on any of the phone numbers. I was supposed to revieve there product for postage only but now the have ripped me off to the tone of $300.00pounds I don't know what to do next
Cheers Suzanne menzie
I have received a supply of tablets and I assume this has been credit to my credit card details. I asked for one free offer did not subscribe to a continual delivery of this product.
This company has taken money from my credit card but I have no products...total of money taken $139.25 ( australian) please someone do somethin about this company ... before more person like myself ( a penisioner) lose more money ... Christina
free sample, then sending product without authorization
I ordered their free trial of Life Cleanse tablets & did not receive any further communication. They've sent 2 further bottles, plus an invoice for 82.95 British Pounds. They say they do not accept returns!
I have tried calling all the telephone numbers stated, international (just get answering machine, music & call during GMT hours) & supposedly toll free from Canada (which is not in service). I sent an email to [protected]@tradingplanetltd.com & it was undeliverable due to "unattended email address"! How convenient!
There seems to be no way to cancel this ongoing order!
Please advise.
Sincerely,
Heather Smith
Winnipeg, Canada
[protected]@yahoo.ca
The complaint has been investigated and resolved to the customer’s satisfaction.
Not sure what number you have called but I have had dealing with this company and have contacted them on
[protected] (UK). I have called twice on each occasion the phone was answered.
I have also been sent emails from support@tradingplanetltd.com and have been able to reply to this address so it is not closed but maybe does not receive unsolicited emails?!
Keep trying. I have another number quoted on thier emails which is [protected] so you can maybe try this one.
Good Luck
fraudulent charges
I ordered a thirty day "FREE" supply of herbal/weight loss supplements from wesites, "Focus cleanse" and "Vitality clean."
I have received no product and keep having charges put through on my credit card. They are now using the name "Antiage access."
Over 500 dollars in bogus charges have been put through.
I have tried numerous times to contact their so called customer service line, only ever getting a message, which does not allow for messages to be left. There is no email.
This has to be stopped.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]
LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com
Not what it seems life cleanse
I access the free trial. I have tried sending emails and tried ringing but to no avail. I have now been sent more supplies and been charged $$565.32 for stuff that doesn't work and I was lead to believe was good and actually was crap. I'm on a disability pension with little mony, I've just lost a son and my job. How the hell am I going to pay that amount for stuff I don't have and what bit of trial stuff I had didn't work.
What am I to do?
The complaint has been investigated and resolved to the customer’s satisfaction.
I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]
LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com
Ihave had same problem in the UK. Contact your credit card co they will no doubt be aware of this company and will have a contact no for you.
Tell them you have been trying to cancel but they wont answer.I have the following Ns which may be able to help get an email to the company for you.
Int: [protected]
UK: [protected]
Your credit card co will be best bet tho also contact your equivalent of Trading Standards they may have details of the Company.
Good Luck
acai berry & life cleanse
ofrecen dos productos que son el acai berry & life cleanse, que supuestamente limpian el colon y ayudan a adelgazar; pero esto no es cierto, lo unico que me ocasiono fue una taquicardia y extreñimiento de mas de 3 dias, lo cual hizo que tubiera que requerir asistencia medica.
he intentado comunicarme a los telefonos que proporcionan para cancelar los cargos posteriores que pudieran hacerme, sin embargo no he tenido exito en las llamadas, la vedad ya no se si exista esta empresa, lo que no quiero es que sigan apareciendo cargos en mi tarjeta de credito por estos conceptos.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]
LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com
Acai Berry Detox
Your order for special promotion Life Cleanse Diet pills as a trail, but I paid A$9.00 postage.
There were no instructions with the product, so I didn't know how to take pills and looking at your website there are no instructions to be found. I wish to cancel my future orders, as this product does not work for me. Please reply by email confirming my Order No. [protected] is cancelled from September 23 2009 - to [protected]@laingorourke.com.au
Please do not supply any further Acai Berry Detox products as advertised on Website.
PLEASE NOTE THIS IS A CANCELLATION OF ORDER [protected] CUSTOMER NO [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I thought I would try the "risk free" free sample of Acia Berry detox pills. Only once I had filled out my details did I spot (in tiny lettering) that after the free trial they will send you tablets every month at an extortionate price. I tried to call them immediately, only to find that the telephone number they gave for international customers (they are a UK company and I am in NZ) puts you through to Noel Leeming! I'm going to cancel my card straight away. PLEASE DON'T BUY FROM THESE PEOPLE!
I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]
LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com
Correction 2 BS posts, apologies KSP.
Regards
Another 3 BS postings above, they've posted in every complaint, if they actually spent the money they claimed everywhere they've posted they would be broke.
Hi I agree I purchased free trial for postage cost and when I had a bad feeling I tried to call them phones not responding, so I cancelled my credit card. I have heard alot of complaints about this company I was not able to cancel my order so I too will do it: Customer No [protected] Order No [protected] IS NOW CANCELLED
I too was scamed cant belive it no way would i pay that much for so called pills never ever again will i buy anything online from what i gather the so called free trial of there pills the life cleansing and acia berry cost me 280.00 what a scam im in australia and have contacted acurent afair sothey can warn people. if any one has face book warn otheres
Total Sham - didn't work for me either. I'm in NZ and did the same as springdragon - ordered both then discovered the small print when the stuff arrived.
I tried calling to cancel, although after holding for ages on the international number (another rip off!) decided i couldn't afford to hold much longer.
I called my card company & cancelled my card instead. If these trading planet people ever contact me again, I'll tell them where to shove their products! Not impressed at all.
Although can't believe I was dumb enough to be sucked in either?!? Grrrr.
They did right by me. I ordered it and had a friend order, too, because it was a good deal and I liked what I got. Both of us had good experiences and called to cancel and were treated professionally. This is the number I called +[protected] but I also found this one which was a free number [protected]. Lots of grousers on this site...or maybe some of you guys are their competitors? Who knows. Anyway, I can only speak from my experience which was positive.
Lisa Cotton
Life Cleanse/Acai Berry
I have just read with horror all the complaints about this company so immediatley went to my bank to do a cancellation order which they did, I also phoned Trading Plant customer care number [protected] and spoke to 'a very nice lady' to cancel all future shipments to which she provided me with cancellation numbers and asured me that no more orders would be sent and no further payment would be taken from my card, she also gave me an e-mail address of www.acaiberryexclusive.com which I am about to try, hopefully this has been enough but I am prepare to have to cancel my bank card if necessary, wish me luck and will keep you updated.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]
LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com
I ordered a free trial (Acay Berry and Life Cleanse )from Trading Planet Ltd. They continue to send me without my permission. So, I went on www.acaiberryexclusive.com and I call customer service +[protected] and my order was canceled( I got the #cancelation fro both products).
Now I am waiting for the money to be returned to my visa.
Good luck to you.
can u tell me how i can use acai berry detox please
si alguien me puede decir como cancelar los pedidos de trading planet ltd. de acayberry y de life cleanse se los agradeceria ya me han facturado de mi tarjeta 248.85 euros.solo hacepte una muestra gratis y no savia que me pasaria esto
attentamente patricia
I found out a way to cancel the order by email:
1- EMAIL: support@localbillinglimited.com
2- Ask for cancellation and give your complete information(name, surname, address, bla bla bla...)
3- Answer ALL information they ask...
4- Some days later they will say that there was NO SOLUTION TO YOUR THREAD.
5- KEEP asking for cancellation...tell them you could not contact the viv3.com telephone.
6- They will contact 4 u. BE HAPPY!
por favor hice pedifo desde hace 08/09/2009 y no llega ningun tipo de informacion nia a mi e.mail ni a mi residencia en panama, favor enviar correo o informacion al respecto Cecilia Mejia
I got scammed too. I blindly ordered Acai Berry and Cleansing product and shipping was suppose to be $3.95 CAN. I was charged for 2 cleansing Products for 5.97 US each and never received the Acai Berry. I have been trying to cancel any further shippments to no avail as I can get through to them. My credit card company is also disputting the charges with them. Online buyer BEWARE
I Just received my statement for my credit card and have been charged €4.27 for postage on 06/08 and then €85.43 for 23/08. Origionally i ordered a free sample of Life Cleanse and Acai Berry Detox, just had to pay postage. Can anybody let me know the email address of this company.
free trial scam
It is 10:30pm (NZ Time)8/9/09- I have wasted 10 mins talking to 3 different customer service tonight . What I thought was a free 15 day trial purchase turned out to cost me $180.89 (nZ dollars) for each product of ACAI BERRY and COLON CLEANNER
After signing up I tried to cancel when the product didnot turn up WITHIN 10 DAYS.
But off course with the time differences if was quite difficult especially with no email or voicemail available TO GET THRU TO CUSTOMER SERVICE.
And on the occassion that I did get thru their computer systems was conveiently down- communication were dead.
Finally on the 20th of August I got thru and cancelled the order that I had placed on the 4/8/09.
The customer service assured that all orders had been cancelled and I wouldn't be charged .
But come the first month banking statement I was billed $180.89 (nZ dollars) for each product .
I had read the fine print and done things accordingly, I got caught within the time differences and the very unhelpful customer services.This company are using the terms and condition to hide this scam .
OVERSEAS BUYER BEWARE-THERE IS NO CUSTOMER SERVICE AS SUCH, YOUR CALLS WILL BE ANSWERED AND HANG ON, YOU WILL BE TOLD THAT THE COMPUTER SYSTEMS DOWN AND SO THEY DELAY YOUR REQUEST UNTILL IT'S TOOOO LATTEE! SIMPLY TO DO NOT SUPPORT THIS COMPANY##!
The complaint has been investigated and resolved to the customer’s satisfaction.
From Canada, same story, thought they were sending some free samples, not a whole bottle, got billed on Visa for $266. Canadian two months later. But, sneakily, they billed the acai berry and colon cleanse as skin care products. Someone might inadvertently think they purchased skin care products and let this scam continue. This company should be investigated by the authorities!
I too was billed last month for £123.00 + after the initial supposed trial cost for 15 days supply - that didnt arrive in time for me even to try 1 tablet before the 15 days was up - think they are sending out just in time to cover the 15 days trial and then billed afterwards - I cancelled my card right away after they too the money out of my account and have filled a form in with my card company who are going to try and get me my money back - there must be something wrong in their details that we can dispute the 15 days supposed free trial when you dont get 15 days to try them out - have also sent an email to the Sun Newspaper on this - would possibly help if more people followed suit and pestered the national newspapers to get this scam stopped!
I was ripped of to. The contact details I have are false.My account was debited and no products arrived. I've cancelled my card
Acai Berry Free trial offer
Hello, I ordered the Acai Berry & Life Cleanse Trial Offer But I was charged 79 Pounds which is $151.00 plus shipping etc. This is ridiculous, I want this stopped immediately. I have tried calling to no avail. Please stop companies like this from ripping us off. I have advised my Credit Company to stop further payments but they are telling me that Trading Planet Ltd should do that which they wont. Sherien Cummings
Read full review of Trading Planet Ltd and 1 commentUnordered productsbeing charged
I took up the offer of a free sample of Life Cleanse health supplements. The web site said it was a free trial and you only need to pay for shipping. They sent them and charged $5.93USD but then 17 days later charged another $118.63 USD and then sent some more pills 15 days after that charging another $118.63 a total of $379.34 NZD. My complaint is that it wasn't made clear on their web site that the product is not a free trial and they will continue to send the product to you without you knowing. AND ALSO THE PILLS ARE INCREDIBLY OVER PRICED AND DON'T WORK. they are supposed to cleanse the bowel they don't help with constipation at all. I have cancelled my credit card as they are impossible to get hold of and real scammers, so would never refund my money.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordrered free sample of Acai Berry Detox Pay only postage. They sent them
they were useless so I did'nt order anymore. Today I got a bottle of Colan clenser. No Acai berrys which I did'nt want anyway because they don't work and a bill for£82-95p . As look would have it I had the bank fraud sqaud in touch about my bank account so I'm going to put them on this rip off. If they're not interested they'll put me in touch with the right people who will be STEER CLEAR OF THESE RIP OFF MERCHANTS
I have been scammed by these guys as well! Asking for a free sample, they are now billing me 82 pounds per month. No answer on their phone. I need to cancel this asap. anyone have their web site?
they are thoroughly dodgy!
I ordered, what I thought was to be a free 14 day trial for supplements. I paid the shipping and I also paid for Duty. However, when my Visa statement arrived I saw that I was charged $130.41 per product all because I did not read the terms and conditions that stated I was to have called them within 15 days to cancel. I called VISA, who were sympathetic, but not able to credit the amount charged. They did give me a 1-888 # to call, but I did not get very far. Although I did get cancellation #'s verbally, Visa wants it in writing. Another point that I made was they sent me products that I did not order. Visa maybe able to help me if I can prove they are incorrect.
I ordered free samples paying only postage and packing a total of £8.90 which was deducted from my credit card however no free samples arrived, I phoned several times but only listed to music and spoke to no one, I therefore wrote to the company in question, the next thing I knew was I received one tub of tablets complete with a further invoice for £82.95 which had already been deducted from my credit card. There appears to be no way to stop these ... you cant phone (no one replies and when they do they hang up) there is no email address and when you write they ignore you. My daughter lives in Linlithgow, perhaps this will be my next move! DO NOT BUY THEM THEY ARE A CON!
I am yet another person who seems to have fallen for this scam. Very frustrating and costly learning curve. Purchased what I thought was just a sample of a product. Have now had 4 separate payments (unauthorised by me) deducted from my Visa card - total $659.00! Nearly died. Can't believe these people get away with it. Worst part is bank says although you cancel your credit card there is no guarantee it will stop them taking more monies from your credit card - no idea how this works as thought with cancelling it mean't cancelled. Anyway can now only hope to contact these fraudsters - report them and cancel anything I have with them! The system is very poor that these people can get away with this and by the looks of it a hell of a lot of money.
On Facebook, one Sunday at the end of January, I saw yet another ad for Acai Berry diet supplements. Like so many others before me, I clicked on the link - read the blurb - fell for it and decided to take advantage of the 'free trial' at a postage & packing cost of £2.88. Within 5 mins of making the purchase, the Anti-Fraud desk at HSBC Bank called me to 'alert me to unusual account activity'. I explained that I'd just made a purchase at £2.88 and they told me that the company were claiming over £65. They asked me if I would like the payment stopped and I confirmed I would. The following day, I called the bank to confirm that they'd been successful in stopping the payment and they said yes. A couple of weeks later, I got my credit card statement and there it was - the payment was still showing. So, I phoned the bank and they re-credited it - saying that they would reclaim the money from the company themselves. It is now a month later and I came home from work today to find a jiffy envelope containing pills and, when I checked my credit card online, another £65 + has been taken. I've reported the fraud to my bank again and emailed the company concerned. If the Linlithgow Police won't go round and stop these thieves from taking my money, I may have to find someone willing to go and 'persuade' them in person! I've informed Trading Standards and the POlice. I'm sure between them they can shut them down. In the meantime, I've canceled my credit card. Apparently, even if HSBC flag a company as criminals, Master Card and Visa won't do so, just because they're regularly stealing from you.
OMG! I thought the Life Cleanse was a "free trial" and postage was $8.95 postage only. I got my bank statement showing the rip off price was $147! I emailed them to tell them what a rip off they were to a pensioner who simply thought one bottle was for $8.95 Au. They are the biggest daylight robbers I can think of. NEVER EVER TRUST THESE PEOPLE AGAIN!
I just received an email reply that they do not reply to emails and I have to ring them from Australia! I'll tell them what I've done and what I think of them! Hopefully I get somewhere.
This is just an update to hopefully help others. I realised the day after a ordered a free trial from this company that it was a scam. I managed to get through by phone today by calling 011-44-[protected]--I called from Canada so if you are Canadian too this is the number to call. In their ad they did not include the 011 before the number--I got this from the operator. This may be why you are not getting through.I spoke with a guy named Ryan and told him my card was canceled and that I had read tons of complaints from unhappy customers. I also told him that those who had them analyzed found that the capsules had mostly caffeine in them. There are medical conditions that can be negatively affected by caffeine which would explain why some people felt bad taking them. I told Ryan I did not want my free trial--he said it was already shipped and I told him-"I don't care and I don't want them--I will be sending them back. I tried to cancel well before 48hrs of ordering them and I know my rights as a consumer--I can legally break this kind of contract in less then 48hrs. The pills are mostly caffeine and I don't want them!" Then I told Ryan he was going to give me two cancellation numbers--one number for each product. He told me to get a pen and paper ready and I informed him that I had both before even calling him. He never argued with me or gave me any flack the way they do some people. I spoke to him as an informed consumer so he had no choice but to give me what I demanded. My advice to all is to be very firm in your demands as I was. Remember these guys are scam artists--you don't have to be polite to them. Good luck to all. I personally will never let a free trial suck me in--I'm normally not so gullible but I did see a number to call and cancel and knew I had 15days to cancel--I didn't let him tell me I had to actually try the pills before canceling--me telling him about the caffeine content probably stopped him--he knew by my words and tone that I was serious and knew what I was talking about. Challenging me would have just been grief for him.
I gave my details based on the promise of a free sample but was further billed £79 plus £3.95 shipping and handling totalline £82.95
The order date on the invoice I was sent was weeks after I actually filled in the application for the free sample. This is at best misleading and these people should be arrested! This is a complete disgrace and I have had to change my account details to avoid further money being 'stolen' from me by this unscrupulous company. I hopt they are brought to justice before they rip off even more thousands of people than they already have.
I responded to an advert on the internet regarding some slimming pills which were marketed by the above company. According to the ad I would receive FREE diet pills. Upon receipt of the pills on 17 October 2017, (after paying£3.95 for postage), I checked the internet again and discovered that I would be charged a fee of £75.00 unless I cancelled the subscription within 15 days of receipt of goods. I immediately phoned to cancel and was assured by the sales rep that my subscription had in fact been cancelled forthwith. Today I checked my bank account and found that I had been debited in the amount of £75.00. I immediately phoned the call centre for Trading Planet Ltd to find out why I had been charged when I had in fact cancelled this subscription. I was informed that my subscription had NOT been cancelled, and that it would only only be cancelled today. The person who I spoke to (CAMCE)? asked me what my cancellation number was and obviously I did not have this number as the person I spoke to when I originally called had neglected to give me this information. CAMCE advised me that the money that had been deducted was non refundable. Basically
they have fraudulently debited my bank account as I did in fact cancel this subscription timeously. I would like some assistance in bringing these crooks to book as this is just a huge scam. The call centre personnel are very unhelpful and refuse to put me in touch with a supervisor so that I can take this complaint further. Please could someone give me advice as to how to get this money refunded.
is sold product
i bought a product from the web from viv3 labs.i thought i was signing for a free 15 day trial but was stung and the only pounds i lost was from my credit card. after signing up i tried to cancel and all lines of communication were dead.on the 27th July i was billed £149.02. on the 13th of aug i recieved 2 further tubs of pills but this time there was a...
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