Trg Customer Solutions reviews and complaints

This TRG Company is the biggest bunch of scam artist going and the entire management starting with Chris the bald dude should be put in jail. These people thought nothing is steeling from Verizon, steeling from each other and most sadly steeling from the poor slobs hired, on their last leg trying to feed their families. There were so many people who have come through their doors that WERE REALLY DECENT, HARD WORKING, PRODUCTIVE AMERICANS and they got screwed around with with empty promises, no pay. TRG's intention WAS NEVER to make things work for Verizon, they were solely there as leeches to steel and pillage. Now is Verizon innocent in all this ...NO NO NO. Verizon people took a blind eye to what was going on, as they too lied up the line to keep their pion jobs. It was like the emperors new cloths story where all the subjects kept telling Verizon how wonderful they looked, as they stood bare naked. I guess this is what America has become, no one care about quality, their customers or the legacy they leave.

TO ALL TRG EMPLOYEES WHO WORK FOR BNYM. STOP BLAMING TRG. trg is only doing what the client BNYM tells US if you want to complain contact Donna Sorrentino work# [protected], cell# [protected] or email donna.sorrentino@bnymellon.com. STOP BLAMING US! WE ARE ONLY DOING WHAT IS TOLD.

Can't agree with this post more.
Don't know what office this person is referring to but the same things went on where I was located.

This TRG division was run by Chris Ungerino (apparent owner or executive director with TRG or one of many company names)

Ungerino believed that people who worked ther were completely disposible. I have personally made him aware of what was going on in the office and he did nothing, in fact he seemed to encourage this behavior. He employed people at the top level who were kids, uneducated and lack business accumen.

Ungerino encouraged fraudulent orders and if you did not comply, you would be fired. Ungerino hired and promoted only people who would follow blindly his corrupt methods.

When Verizon sponsored a promotion geared toward sales people, Ungerino held the money back. one of his silly comments in a meeting were " If we pay them then they will quit" I was shocked because this mindset seemed completely counterproductive in any business.

When people did produce under Verizon incentive plans Ungerino held onto the money regardless until the people did quit. His intentions were to keep the money for himself and that of TRG as this was always written into the commission plan. There were hundreds of thousands of dollars that were not paid out to sales reps. Claims were constantly made that Verizon service was not installed when they were proven to be installed they still would not pay the rep.

Keep in mind . There is no salary, there is no expences paid that the rep lays out. The copy machine never had toner, the doors of the office were locked for lack of rent payment, phones were constantly turned off, cell phones were turned off (even though the reps paid for the phone). Twenty to forty percent of commissions were hend back and never paid to reps.

Every pay period was like spinning a "wheel of fortune" wheel. One never knew what you were getting paid or if getting paid at all was in the cards.

Incentive plans changed every other week, with promices of salary, incentive, overides, commissions, promotional items where most all of the time they were just never paid or were paid far short of what was promised.( I retract some of that, since I did recieve a plastic verizon pen at one point)

Reps spent more time chasing their eared money then selling at most points. Many didn't get paid for weeks and then recieve a check for a few hundred dollars when thousands were due.

Ungerino and his cohorts of followers did not know the Verizon products, how to sell the products or give a dam about the welfare of others.

Ungerino would post harrassing comments across the TRG Email in order to demean and disparage employees in order to get them to quit especially when they were producing.

Ungerino and his team of players should be removed from the Verizon campaign, they are a bunch of smoke and mirrors.

Unfortunately Verizon and their managers refuse to or are too blind to see what is gong on

I worked for 2 years at TRG in Bend, OR. (home office is in Pakistan)At first, we received commissions for pushing 2nd home loans on people who really could not afford them. The next Campaign was BMW customer satisfaction calls. What a joke. Then Detroit Energy Customer resolution calls. We were suppose to take the information and tell the customer someone from Detroit Energy would call. What a scam. Most of the employees were young, foul mouthed, drug users. The Team Leads allowed the bad language and we were forced to endure it to keep our jobs. One of the top supervisors was an ex-sheriff convicted for theft and now on parole. The police made regular surprise visits to arrest known drug dealers. This was an experience I just want to forget. They take advantage of the people who really need a job due to the economy in this area. There are no benefits and they manipulate the commissions. Greatscot in Bend, OR 7/24/2011

I work at trg in oil city and I think that it is the only place in this area that is willing to pay good with the economy the way it is. I have worked there off and on for about 10 yrs, as they went through a few different owners, and now with the new owners and the client they have in there now I feel it is a great place to gain quick employment and make great money. yes there are people probably in there selling or doing drugs but really in this day and age where can you work where thats not going on. c'mon now we are in venango county.

guess donna sorrentino will be the first one sued when that happens. drugs are rampid at those kind of places

TO ALL TRG EMPLOYEES WHO WORK FOR BNYM. STOP BLAMING TRG. trg is only doing what the client BNYM tells US if you want to complain contact Donna Sorrentino work# [protected], cell# [protected] or email donna.sorrentino@bnymellon.com. STOP BLAMING US! WE ARE ONLY DOING WHAT IS TOLD.

They hired Heather Lee Rice a KNOWN drug dealer/addict to work in Pittsburgh for a bank who was busted for drugs the 2nd time. WTF?

I couldn't get a job there maybe I should start getting high than apply for a job there then maybe I'll get hired.

www.weirtondailytimes.com/page/content.detail/id/535554.html

TRG does not care about its Employees. I am thinking about letting some of their Client about some of their illegal practices.

The negative comments are TRUE. I was in need of a job so even after reading the reviews I still had to take the job. First of all they lied about the position. I was told I would have a tech position and after signing paperwork our group was then told the tech campaign was closed but this was for a sales position and we could not change our minds because once your on one campaign you can not switch. I was very upset because I knew I was not a seller which is why I did not apply for that position. OK. so I go for training and they have the most unprofessional trainer I have ever imagined. She was constantly starting rumors and even TWERKIN when she was supposed to be training us. If she wasn't on her phone talking to one of her male friends she was hooking up girls in the class with her brother who also worked at this place. She started a rumor about this poor girl who she was jealous of just because this young lady was very pretty and got more attention than her. I saw her talk about another girl who had a death in the family with a group of other supervisors about how they were plotting to point her out for missing days due to her loss. I often heard promises of promotions and this was true but you also saw these same people getting walked out the building one to two weeks later. Job security does not exist in this place. Now as for me my issue was that I was not a top seller. I was borderline and I because I refused to lie to people to get a sale they would tell me to clock out and go home because I was not in dress code. There was one guy who called in because his mother was going to a nursing home and he needed a basic phone for her. I got a hit because I did not offer direct tv to this guy who was almost in tears about putting his mother in a home. she could not even have call waiting on her phone and they wrote me up for not offering. I didn't mind. I told them I have a heart and this is supposed to be customer service and that's not serving my customer who was obviously upset. After I made the statement about having a heart and having to sleep at night they started in on me. Here is the kicker if you were a top seller you can wear what you like and no one has a issue. If you are not they do annoying things to try to make you quit. There are so many stories I could tell about this company its very shameful. I opted to leave because I knew I could not stay in that environment. SO BE WARNED IBEX GLOBAL IN HAMPTON VIRGINIA IS A SNAKE HOLE! If you don't believe me try it for yourself. I was so happy to get away from that place and never look back. The only reason I am posting is because I see people actually trying to defend this company and its shameful. THERE are people who get fired for missing a day due to a death in the family while other don't even have to come to work and still get a check providing your sleeping with the right person. If you speak out your labeled a trouble maker and they come for you. Also when the CEO showed up we were told that if he asked us any questions we had to respond with what they told us was okay to say and if not we would be let go. They told us to direct our question to them because he isn't here to hear what we think or what our opinions are. THERE is no way to defend this and believe me there is so much more I could say. Stay away is my best advice.

Ptennant64,

I'm sorry you feel that way about our service and would be happy to help you if you could provide me with some of the details of your concerns! Please let me know and I'll look forward to your response!

TRG is operating here in Springhill Tn. They have hired and fired so many people that I don't know how they stay in business. Just about everyone in this area knows someone that has been hired and fired by this company. These workers left jobs of 5 to 10 years with good records, and were fired by TRG. One worker may be bad, a dozen may be lazy and irresponsible, but hundreds in one area should at least raise eyebrows. I suspect maybe they are getting govt. finds for training people because that seems to be what they do. They train massive numbers of people only to come up with reasons to fire 80%.

I have not worked for the company, but I am disgusted with what it is doing to my community. I read the insurance they offered and it capped at 5000 a year in covered expenses! It can only loosely be called health insurance. What will this cost the community as people get sick and cannot pay the bills. It is sad that so many left secure jobs with hopes of doing better only to be stomped on. This is an evil company and I regret that they came to this community because it will cost us in the long run.

Apple and Dish Network need to rethink how they provide customer service. They would probably be better served by training their own workforce. I purchased Apple Care with three phones and 2 IPADs. I am so disappointed to discover Apple has chose such a company to provide customer support.

All of the above look to be slander at least when it comes to the bend site.
I do work for the company and because I'm a responsible adult who does not lie or steal
I still have a job there and a very good one where I make very good money and have been treated fantastic. Most of My co workers and all of my bosses are amazing they really do go above and beyond. There is high turn over lazy, foolish thieving, and lying people get fired often. Other people go back to school or other life adventures. Most people who get fired make up a bunch of bull because their ego is bruised. But I do want people to know that listening to this slander isn't worth the time spent ask the people who do there job and climb the latter or ask the previous poster's who most likely haven't held a job for very long if at all.
Thank you,
Proud Employee

Please I would advise no one to work for this company. For one they don't accept doctors notes. Also you only get a 2 year window than they fire u and try to make up a reason why. Constantly hiring to fire. Just sad this company does this and gets away with everything they do. I worked for them for two years and should have left sooner but needed a job at the time. We recently had a bug problem in our building where people where getting bitten and the health department had to come in place a note on the door asking if anyone else had an issue to let them know. Why they take the note off the door and now people are still being bitten and nothing is being done about it. Sorry company to my concern. Also they love to take your money. Pto, sales, anything you make they do take. Iam sorry for anyone working there now.

I work for TRG in Pittsburgh and I moved up to a supervisor position within 6months out of traning. There is no company where you will not have to deal with a couple mental bumps and bruises along your career. Just because you were a good sales person to someone who really did not want the product does not mean you should be upset, that means you were fantastic at your job.

I worked for this company and the person is right. They have a lot of drug problems in their centers. If you say something they send you for a drug test for reporting it. The person that you informed HR about is not sent. Its also a good company to work for if you dont like bills being paid. They have a bad problem of paying ontime. They are always running out of bathroom products. Not that they are not being filled, meaning that they dont have any. Soap and toliet paper should not be something that you skip out on.

Everyone - Working for ANY outsource company has it's issues. The fact is, the Bend OR team breaks the mold. That team cares about it's people despite the corporate direction/pressure. Many times they have rolled things out completely against their will. What choice do they have? Quit? Sure - Great times for that. I have had family, friends, and acquaintances work there. The only issues they had were insurance (where does it NOT stink?) and pay. AND - just heard they are raising the wages! As for not maintaining the staff they claim to be hiring? No lay-offs. It's called natural turn over. Between the people with no work ethic, people who don't follow the rules, don't show up for work, don't perform well and/or try to vandalize the building the staff reductions take care of themselves. Guess the punchline is to hire better people. I used to report to some of the names that are referenced above as well. NOT druggies. Some downright slander going on there. And if you are who I think you are, you have no room to talk sir. I also worked for ACS over the hill from Bend...that is not a good place I have to say. TRG in Bend was quite a change from other call center jobs I have had. If you get canned, you most likely deserved it. What drives a person to ### all over a company that they worked for years ago and completely unprovoked to boot? I mean, you have to put forth effort to create an account and type it all out! Lastly, indeed some people who left got replaced. BUT - in different capacities. Roles were moved, changed etc to allow for more efficient management. Thusly, these roles were at different rates. DO NOT let this article scare you. If you don't like ACTUALLY working, stay away from that site. Do yourself and others a favor. Unreal.

TRG is a I have worked in managment there (bend, oregon) and they are the total oppisite of any good work enviorment. They all hire within only if you are friends with managment. The supervisors and operation managers and the team leads all are crooked in one form or another. Russ stadden, ken crozier, jason oliver, and most of the rest are on drugs and will act like they are better than everyone else. The supervisors have had a womens retreat that included pat barkley and they all did mushrooms and got wierd in the woods. They are the biggest hypocrites of them all. No matter what your stance is on this company the truth is exactly that the truth. every time there is managment turnover they lower the going pay scale for that job. I was making 17 and hour plus bonuses and spiff but after I left I watched my fellow peers get paid 12 and hour for the same job. If you are a client or potential client you should be well aware of how your product/company will be represented. Apple should want to have people who care as much as steve jobs but it is more like drugged out fools handling their calls. GOOD LUCK TO ALL WHO TRY AT trg. YOU WILL NEED IT.

This company is a collective of uneducated and desperate losers of Venango county & whoever has hit rock bottom. Most of their managers went to Camp Hill penitentiary and no one else will have them. One of the managers promotes violence at the work place and will be most likely arrested soon by Oil City police. TRG/REESE/GARBAGE- What ever their new label, they will always struggle with acceptance and moral value. Avoid God's dumpster if you can! LOL!