USA Benefits reviews and complaints

Ref # [protected]
Sept 2017-Feb 2018

This company started billing my credit card for $ 39.95 per month claiming I order their online shopping discount program. They claim I ordered the program from my office phone. This is a scam!

The charges started when I agreed to pay my auto insurance from USAA on my credit card. I did not give my information over the phone, nor did I order anything from them.

[protected] VA is the phone number on the statement.

I request the program be cancelled and a refund be given. They hung up on me. I contacted my bank to dispute the charges.

Our bank account keeps getting debited $9.99 by this USA Benefits, and we cannot get a hold of anyone to get it resolved. the [protected] is no longer taking their calls and directed us to another number, [protected]. When you call the recording says you have called after hours, even though we called during what was stated as business hours. 9AM - 5PM eastern.
Very frustrating...

I have been having $19.95 a month taken from my checking account to these people and can find nothing in my file to substantutate this amount of debit from by checking account. I think this is probably for an insurance of some kind but I can't find a policy. I have been trying to get in touch with this Company via telephone but the number has a recording that the number has been changed and when I call this number it is for enrollment for some sort of school. This has been going on for at least a year if not longer. Is there any way I can get my money back? If so, how do I go about doing this?

I notified my bank (citibank) in early October that I had not authorized charges of $39.95 to my bank account, but noticed another charge on October 13th. A review of my account shows debits in this amount monthly for at least six months (as far back as I can see online). How do I go about a) stopping this, and b) getting a refund? I have no idea what these charges are and there is no way of finding them online. Who are these people? All I see is USA Benefits followed by [protected] VA 15282

I received a call last month about some trial offer and that I would be recieving a $100 gas voucher in the mail. I was told it was a free trial and could be cancelled within 15 days with no charges to my account. I recently received a charge of $39.99 from USA Benefits. I contacted Tim at [protected]. He said that my account with them would be cancelled and that I would not receive any further charges. I explained that I did not authorize the $39.99 charge in the first place because I was told it was a FREE trial. With that he explained that they can not refund the initial set up charge. I complained that I was going to report this as a fraudulent charge to my bank to be able to get my money back. He then explained that he could do a one time complimentary refund. He said that the full amount of $39.99 would be refunded within 5 to 10 business days. I'm now waiting to get my money back. Let's just hope it actually happens!

This company claims that they made a phone call to me on July 2009 and offered me a trial order and for which was valid free within 15 days. Unless cancelled, they automatically charge $39.95 on a monthly basis and providing me a discount card which they claim they have mailed to me. This card was never receive and nor have I use the discount services. They started charging me from July till today ( Feb 2010) which means a total loss of approximately $320. I demanded for refund which they refuse. I ask tem to provide me of the evidence of my order and they claim the phone conversation is taped. I will keep you posted if infact it really happened coz' to my knowledge it did not. The Customer service personnel are trained to defend their policy (obviously) as they are employed by this company. In short, this is a true scam.
It is so sad that people do this thing for a livelihood.