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The good, the bad, and the ugly - discover what customers are saying about UK LRS

Welcome to our customer reviews and complaints page for UK LRS. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with UK LRS.

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8:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UK LRS Customer Service

I have paid for two title deeds on property, I have received one and a map for the other, which I had to mark the area and upload and send back to them. But when I entered my details it said the transaction ID was incorrect. There is no phone number on the website and the address 1 Abbots Drive in Birkenhead is a private house. I have been told I can go to the Small Claims Court but it would cost more to take action. Beware of this company and this scam.

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Connnnnn
US
Jul 03, 2017 1:11 pm EDT

All,

I'm sorry to hear about your problems but by sharing, you've stopped others making the same mistake.

I was about to enter my card details and I thought I'd just preform a quick review of their services - which are obviously unreliable

I noticed that their price was advertised as £19.99 then on the next page £25, then £25 PLUS VAT.

Spread the news, end the income supply for [censor].

CDPM

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Robert Peppett
US
Mar 28, 2017 11:04 am EDT

The website of UK LRS states they are able to fulfil historical land registry searches back to May 1993. This was exactly the search I required so sent off my £60 accordingly. I then received an email from them saying they couldn't supply any Land Registry searches for anything earlier than 1994. As the later date was of no use to me I requested a refund, since when I have heard nothing from them. It looks like another case for the small claims court.

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DFK
US
May 02, 2016 1:26 am EDT

We have asked for a title plan and title register as we thought this was a land registry web site we received a index plan and they still took £47 for this.
We should have read more in depth before ordering these items from this trickery web site we are going to the bank to try to get our money back which was taken instantly, also they charged VAT therefore we are going to check this out as well.
Avoid at all costs go further down the search engine for direct gov official web page where you can pay from £3 for the same documents.

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Richard Dolman
GB
Feb 23, 2016 1:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I was also scammed by http://www.landregistry-titledeeds.co.uk/?gclid=COulnLyyjcsCFQeVGwodKIEFRw
This is a FAKE WEB SITE NOT THE REAL LAND REGISTRY

The real Land Registry which is https://www.gov.uk/government/organisations/land-registry

So stupidly I requested title deeds and copies of the covenants from this FAKE company which I didn't receive. I contacted "the real" Land Registry and they told me that I had been scammed and the reason I didn't receive the covenants was because these are not available online. I was charged £34.95 for a service which costs £7 from the genuine Land Registry. I have raised this with my bank who are trying to get the money back for me.

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Joel Green
US
Jan 28, 2016 2:34 pm EST

Hi, I have had the same problem. If you find anything out about them would you let me know and I will do the same for you.
Thanks

ComplaintsBoard
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6:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UK LRS poses as official Land Registry site offering title register and plans

I ordered title register and plan online from UK LRS in early September paying £49.95 using my credit card. this was taken from my card account immediately and then £10 was refunded as they said they couldn't provide the whole service. The response online in 'My Account' did not give meany of the information I requested so I asked by email for them to redo the request. Their customer services replied that my request was being dealt with. Since then I have been unable to access my account as it won't let me log on, I have had no reply from UKLRS and there is no telephone number to contact them and they have taken a further unauthorised payment of £47.94 from my credit card account. I now know that they are bogus, but only discovered this when I rang the Land Registry.gov.uk - the agency I thought I was communicating with in the first place! I was fooled and totally taken in.

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