Ultimate DVD Shop reviews and complaints

Order #172225 placed on 12/2/07 for 2 DVD sets; complete DVD sets of tv shows AirWolf and Street Hawk, total $166.77. This was for son's Christmas/Birthday gift. Was advised I would receive in 12-14 days. Today is 12/23/07 and I have received nothing. I've called and get a voice message machine advising to leave msg and someone would call back within 24 hours; I've left 4 messages, no call; I've sent 5 emails, no reply. I have my credit card company working on it also but I am very very unhappy with this company! Don't know what to do next... Plz smb advise!

Ordered complete That 70's Show DVD set for 89.99 on 1/11/08. My bank account was charged on 1/14/08 by Ultimate DVD Shop for amount of 111.58 (included 21.59 tax). Then received e-mail that item was backordered. After sometime I asked for an approximate date of arrival or I would cancel. They emailed back that it would only be another 5-7 days. I relented to wait the allotted time. After DVDs never arrived I went to cancel via their link on their emailed confirmation. There was no link. I tried calling on several attempts, each time with no answer or a recording saying that no one could take my call. I emailed yet again to orders@ultimatedvdshop.com to cancel my order with a letter of my discontent & disappointment in the company. That was on 2/28/08 & as of 3/5/08 I have yet to be refunded. Also on the email they sent saying that it would be 5-7 days, they denied charging the 111.58 when my bank confirms the transaction on 1/14. I should have known that the price sounded too good.

We ordered the complete series of American Dreams. Our credit card was charged immediately and we were told the product would ship 12-14 days. Then we received an "oh, we don't have it available" letter and if we wished to cancel to contact them. I sent two emails...tried all the phone numbers I had available and none of them worked. Then on the scam website I got the most current phone number from another disgruntled customer. Please make a note...the number that works is [protected].

order #170960 placed Nov 30, NEVER received but charged to my credit card immediatly. Tried calling for several weeks, left messages and emails and no response. Finally got someone today at one of the #'s and they don't speak english and refused to give an address and said the product was already shipped. I told them that I wanted a full refund because the product never arrived and was supposed to have arrived about 4 weeks ago. This company is a scam. DO NOT ORDER FROM THEM.

i hope this helps to resolve my compliant towars this outfit any helpp will be appreciated

i was also charged by those ### at ultimate dvd for which they sent me serveral emails saying they were temporaly out of stock, and they were tota;l usesless on telephone support and i would like to know if there is anyway of getting mu monery back anyone who can hwlp me feel free to email me about this matter. widower@verizon.net

Yes, I too placed an order for the "CHIPS" DVD Collection and the Punky Brewster DVD collection and my credit card was charged $181.61. I have not had any success in getting my credit card refunded for the 2 Collections. I have emailed them, got on to the chat, called them and no success. I checked on 2/12/2017 to see if I could get on the chat line and it is no longer on the webpage for ultimate DVD Collections.

Ordered a box set. The web site looked good. Waited 8 weeks now. No product. Live Support says it is in the mail just check the tracking number provided. That number is invalid. They blame Canadian Post Office. The Post office told me they were a scam. Lucky for me my Credit Card canceled the order. Now I have to get a new card. They have several sister sites on the web. All appear run the same way.

I ordered Judging Amy and instead received Allie McBeal. I called and was told that I would receive my correct order soon. Never received! I can no longer contact them as they do no answer their phone or respond to my E-mails. Do not be deceived by the Ultimate DVD Shop. They are scammers.

I ordered several DVD box sets and have never received one. Received one e-mail confirming order. Now the phone numbers are not working and e-mails are not answered. So far my credit card has not been charged.

I also placed an order with these people on Jan 12... it is now Feb 6. Have called many times, numerous e-mail... have received nothing from them except their name on my credit card statement for $78.18. I am on the phone with my bank as I speak trying to recover my money...

I placed an order to this company over a year ago. After leaving countless messages on their answering machine, I did finally receive my order. However, it was bootleg and the quality was awful. I am not even sure how it could have passed through customs unnoticed. I am out over $100. Next time, I'll stick to Amazon. They are at least reliable.

I ordered some tapes from Ultimate Dvd Shop and never received anything. They also said that they were going to charge my card one month after our bank had paid them. We have called and e-mailed many times and never get a response. I appreciate the information I received on this site from all of you.

I PLACED AN ORDER IN JANUARY AND I TOO HAVE NEVER RECEIVED MY PRODUCT AND I HAVE BEEN RIPPED OFF. NONE OF MY EMAILS WILL BE RETURNED AND TODAY ALL OF PHONES HAVE BEEN DISCONNECTED.

same story as the others- no confimation email, no product, and no company rep to be found. I had to close my bank account so the idiots couldn't take more of my money! DON'T USE THIS SITE!

I too have been scammed. I found this article and it says we all should call. "To verify the legitimacy of Internet websites selling DVDs before making an order, contact the CMPDA at [protected]. Anyone who believes they have purchased a pirated DVD is asked to call the RCMP at [protected].

kevin.rollason@freepress.mb.ca"
http://www.winnipegfreepress.com/local/story/4102852p-4701152c.html

Give Shopsmore.com a try if ordering dvd's. If they don't have it they can add it just send an email. Everything is fullfulled via amazon so items are easier to find and same low prices.

Shopsmore.com

Thanks to you guy and everyones messages I was able to call my card and have it cancled and also called the police and fill out a report. I ordered the full nash bridges set back on 11.20.07 and the over charged me by 30 dollars and kept giving me a fake tracking number also. I left several messages and eventually they will start ending chats with you. they ended several of my once they figured out who I am. the question is with all of us talking and getting scamed, what does it take to shut there web sight down.

I ordered the Adventures of Young Indiana Jones. I kept e-mailing as the tracking number they gave me could not be acknowledged by Canada Post. When I did receive them they were on plain white labels. When viewing you could see they had taped them (VHS) from USA network there was no color and the quality so so poor it was hard to view. I knew I had been had. I am just now seeing how many others have the same problem.

Me too have a lot of problems with this company, my dvd arrived very late and some of the movies cases crack and the quality very bad.

Ordered Football Follies over a month ago. Nothing. Nothing but evidence where money was stolen from my account. You would think that if people were going to go into ANY business, that they would have SOME degree of integrity. Victimized like all the rest. I hope that Amazon drops them so that others do not fall prey to this scam artist.

This company stole my money! I placed an order on 11/21/07 (allow 12-14 days). It's 12/17/07 and they can not be contacted! I've sent e-mails, phone calls, tried their chat room, nothing! They took my money on 11/22/07 (electronic), and give me the run around for the first 10 days, when I called after 14 days, they told me my order was on back order. When I asked them to tell me who I was, what was my e-mail address, they said they can't provide that. When I asked to speak to their manager, they hung up on me.

As the rest of you, ordered merchandise, never received merchandise. Big let down for my son as they were birthday presents for him. Nearly $160.00 out the window. I did receive tracking number but no confirmation number. I hope it is just slow delivery, but tend to be skeptical as well. Beware of this site and hope all of you are able to get your money back from your financial institutions due to fraud, if it is indeed so. Valuable lesson learned I guess. Research, research, research. "Expletives!"

I HAVE ALSO PLACED AN ORDER WITH ULTIMATE DVD I PLACED IT ON DECEMBER 22, 2007 AND IT IS NOW FEBRUARY 7, 2008. THEY TOOK THE MONEY FROM MY ACCOUT RIGHT AWAY AND I KEEP GETTING THE SAME REPEATING E-MAIL THAT ITS ON BACK ORDER. THEIR NUMBER KEEPS SENDING ME TO A RECORDING THAT THE PHONE IS TEMPORARLY BUSY TO CALL BACK IN A FEW HOURS. THIS IS A COMPLETE SCAM AND I ADVISE ANYONE TO STAY AWAY FROM THIS SITE. I WISH I WOULD HAVE KNOW ABOUT THIS SITE PRIOR TO MY PURCHASE

I placed an order around the 15th of December. I even received an order number and a tracking number. No dvd's though. I have tried calling, emailing and finally tried the live chat and I talked to two people and was put off. Also, I was charged more than I had agreed to pay. My daughter is an attorney and she is looking into what can be done about this, if anything. She is the one who sent me this complaint board information.

Yep, I got ripped off too. I ordered a dvd package on the 17th of Dec. I never received it and they charged my account $95.00. I also have placed numerous phone calls and they never were returned. And when you use the "Live Chat" there is someone one the other end but you know they don't care when you ask them to follow up on the order, and they say they will and get back by e-mail and they don't. This place is a scam and a big rip-off. I too am going to dispute this with my credit card company.

They told me that same thing...

I read the other complaints and mine is the same. Out 100 dollars and no dvd's . Does mail fraud apply here since they charge postage?

I placed an order with them for the Boy Meets World set just a few weeks ago. I was just noticing my order was late so i went looking online and stumbled across this complaint board. Oh how i wish i had found this site a month ago, looks like it would have saved me about 100 bucks or so. I'm slightly encouraged by Mr Thompson ( two comments up^) saying he did receive his product. I just don't see the odds of one person out of 16 on this board havind a positive experince with this seller. No offense Mr. Thompson, i'm just saying this "company" seems to have made a fake site, fake number, and fake tracking numbers... maybe they've planted a fake comment to give people like myself false hope and slow their descision to take whatever legal action that they can. So i hope my story ends like yours Mr. Thompson, in which case i will be right back to this board to apolgize to you and amend my declarations. Until this happens i beg any and everyone to save your money and stay away from ultimatedvdshop.

I also placed an order with this company at the end of November and have yet to receive anything. I've made numerous calls
to the order line which says there is someone there 24 hrs Monday thru Friday and until 6pm on Saturday. This company has stolen $75.00 from me and will not return my calls. I'm also disputing the charge to my cc.

i never recieved any confirmation number nor did the dvds come in on they date they promised but when they came in i got blank dvds for the whole season