US-Appliance.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about US-Appliance.com
Welcome to our customer reviews and complaints page for US-Appliance.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with US-Appliance.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used US-Appliance.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with US-Appliance.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with US-Appliance.com. Your feedback is an important part of our community and will help others make informed decisions.
Awful service, no responsibility for damages during shipping
I bought 2 appliance packages for 2 different kitchens. These included the 4 main components, refrigerator, stove, dishwasher, and microwave hood. To start they claim a quick delivery and send misleading messages regarding such. For example, a message was received telling me my items have shipped about a week after placing the order. From there it took...
Read full review of US-Appliance.comIt's a very bad experience and won't use them again
I ordered two range hoods, one of them is a Kobe brand. At the time the site said they carried them and charged me money. I didn't receive anything for over a week and then they sent me a note asking me to call them. It took me 3 days to finally get through the waiting and spoke to some one. I was told then they couldn't find me the Kobe hood. When I told...
Read full review of US-Appliance.comUS Appliance is a lies
Ordered it (clothes Dryer) because of good price...However after many days still said processing online. I called and was told 10 more days to get it to N.Y. and then they would expedite to me because of the wait...Long story short over a month! To get it to New York Their warehouse. Then to me in GA. You can get stuff from other countries faster than...
Read full review of US-Appliance.comNever order from here, go to your local appliance dealers
I ordered a Refrigerator in January, received it and it wouldn't turn on. Called the company and they made US call a local repair service. Took another week to get him here. Turns out the motherboard is broken. They REFUSED to replace it and I was told I have to have a new part put in. So I guess my brand new appliance is now a repaired appliance. Well I...
Read full review of US-Appliance.comTheir customer service was indignant and their delivery horrible
I ordered two expensive machines from them--an LG washer and dryer. When the washer came damaged, they did nothing to help me. Their customer service was indignant and their delivery horrible. They claim that I didn't report the damage (which could not be seen from the outside of the box) to them within 24 hours--which I had. Their "Best" was for me to pay...
Read full review of US-Appliance.comI am very disappointed in their business practices and would advise everyone to avoid this company
"Beware of this company, i have filed a compliant with the BBB because US Appliance is a False Advertising/Bait and Switch scam company. I purchased a tv and received a conformation email detailing my order. The next day I receive this letter:
"We apologize but at the time you placed your order, the price of the item listed below was incorrect on our website. Due to this issue, we have canceled the order. No further action is required on your part and we are sorry for any inconvenience this may cause.
PN59D550 Samsung 59" Series 5 Plasma 3D 1080p HDTV
Please do not respond to this email as this is an unmonitored account. If you have any questions or concerns, please contact us toll free at [protected]. "
Emailed to complain with no answer!.
Called to inquire into why it was cancelled and was told I am SOL! Rude salesperson answered.
DO NOT BUY from this company. They could care less about customer satisfaction!
From what i found online, US Appliance has price errors often and I mean often! They do this to drive traffic to their website in hopes you will buy other products as well. These are not actual price errors, but a False Advertising/Bait and Switch scam to get you to visit their website. Considering the number of "price errors" means one of two things: 1.) the are guity of False Advertising or 2.) it is actual human errors as they claim. However, considering their business is being an E-Retailer they would have procedures in place to limit this from occuring time and time again. So either they are the WORST managed company on the internet and should not be trusted or they are in fact committing False Advertising crimes to drive traffic to their website. I am very disappointed in their business practices and would advise everyone to avoid this company.
The amount of money you might save isn't worth the added aggravation
Overall it's been a very bad experience with US Appliance. They delivered a damaged dishwasher and I was told I wouldn't be compensated in any form for having to take another day off of work to be home when the replacement was delivered. But when I called them back to let them know the fridge was too big to fit they told me I'd have to pay a 10% restocking fee, plus shipping to and from the warehouse. So when they mess up it's on you and if you mess up and don't measure correctly...well that's on you also. If they're shipping the damaged dishwasher back to the warehouse as well as shipping a new one to my house, why do I have to pay shipping for the new fridge that fits correctly? They also told me when I called and informed them of the damaged dishwasher to just go to a local store and buy a replacement and they would take the charge for the damaged one off my bill. I purchased them as a set for a reason...to match!
It's been over a month and my kitchen is still without the new fridge and dishwasher. Do yourself a favor and go to a local appliance store. The amount of money you MIGHT save isn't worth the added aggravation.
It isn't the website per-say it is the merchant behind it US Appliance. Beware Ordering from US Appliance. I won't saw they are CROOKS or Con men. But what they do is very close to unethical. I was very hesitant using US Appliance, because of the recent reviews of customers waiting weeks for their appliances only to be informed that their order was cancelled. On 12/31/2011, I placed an order from US Appliance for a Whirlpool stainless steel double convection oven. On January 19, 2012 I receive an email informing me that my order was cancelled and it would be 2-3 days before I would have the refund credited back to my charge card. In my case US Appliance was no help in finding any replacement for the Whirlpool Double Oven I ordered. From other review sites that I have looked at this seems to be Standard Operating Procedure at US Appliance."
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Horrible customer service. If you have to make a return they are going to rake you over the coals. I suspect they are very small, like less than 10 employees. Only 1 sales person and 1 customer service person...
Be aware of USappliance as a big scheme! I order 2 big appliances of over $3, 000 and even paid extra for white glove delivery and they delivered NOTHING! Shipment company contacted me twice saying that they don't have authorization to deliver from USappliance which they tried to contact many times with NO answer. When I realized that all is just a BIG LIE I canceled my order. Such a SHAME! Also I exerienced the story with the false price, part of their false advertisement...DON'T BUY!