USBI reviews and complaints

I was told by a representative from their company that many customers were switching to USBI away from Verizon long distance to save money. She told me that I would save money moving forward. My bills went from $59.49 to 67.24. She told me the initial bill would be a little more, but then I would notice a drop. I went back to Verizon and switched back after three months.
When I called USBI to request a possible refund, I was initially hung up on. The second call was with the same women who continued to be rude. I asked to speak with a manager who then put me on hold for three minutes. When I explained the reason for my call he said I was not mislead and that their service "could lead to a reduction in bills". I told him that was not what I was told and the women I initially spoke with told me that I would see a reduction and I gave it time. He repeated that it could happen and that he'd pass it onto billing, but I knew what I signed up for.

Moral of the story: do not sign up for anything they offer!

I was contacted by a telemarketer from USBI "selling" free long distance service. She assured me that if I went with USBI that I would save money and receive unlimited free long distance. She ASSURED me that it would NOT affect my billing with CenturyLink (the phone provider in this area) and/or my "Core Bundle". When I received my next bill from my phone company, I was in total shock. Not only had USBI charged me, but their "services" had broken my Core Bundle package and my credit had been reversed, as well as being re-charged. We are talking more than $100.00. This is a lot of money for a small business that opened less than 1 year ago, and struggles during the winter months.
I would like to warn everyone about this scam! USBI----------don't do it! If it sounds too good to be true, then it is!

We have had no long-distance phone service since Hurricane Sandy. Whenever I call USBI, the biller, they say that Dialaround is the company providing our service. They are located in New York and were hit by the hurricane. They did eliminate the service fee of $.99 at my request, since we are getting no service. We have had no communication from them as to when they expect to be back in business, which I think is a terrible way to run a business.

USBI uses deceptive sales practices. I am wondering if anyone else is having a problem with them. They are a long distance phone carrier that call people out of the blue and not give them ALL information needed to make an logical decision. They prey on elderly people, I believe. So, who in their right mind would authorize a new long distance carrier THAT YOU HAVE TO PAY FOR, when you already HAVE a long distance phone company with unlimited calling, IF all the information needed was spelled out to you. Their phone call didn’t start off with sir, do you have a long distance phone provider? That wasn’t the question. They never told me it was going to cost extra. I dealt with an antagonistic person this morning, rude, and actually said why don’t you hang up then? I did, because she got me so hot, making me feel like an imbecile. Then a few minutes later another person called me and offered me a credit for $8.00. This is what I would call a bait and switch company. Am I the only person that was duped by this company? They ought to be investigated fully, and perhaps I wasn’t “on my game that day”, but still the needed information was NOT given to me. IF THEY ASKED IF ALREADY HAD A LONG DISTANCE CARRIER, I WOULD HAVE SAID YES, AND THAT WOULD BE THE END OF THE PHONE CALL, AND THE AGGRAVATION THEY PUT ME THROUGH. On top of that, this began in June 2012 and has finally ended as of 09/22/2012, I was away on vacation for most of June and July and they still billed me for calls that were made from two partial calls. All this time I was ignorant of the fact that I was being charged for these calls. It wasn’t until I checked my mail when I got home in late July, that I realized something was amiss. My phone company uses automatic draft, so I had no need to physically write a check for these bills.

I notice that after calling At&t to make payment on my phone bill because I did not have my phone bill. At&t said that my phone bill was $43.00 over the amount I pay monthly. After talking with someone at At&t, I was told I had to look on my phone bill and call the number of USBI who put this charge on my bill. I never asked for this service . This is the second time this has happen. I want this to stop.

This company USBI apparently a Phillipine company which changes your long distance provider without your knowledge. Whatever federal company is in charge of telephone scam needs to rip this company a NEW ONE. The reason they are doing so well in the stock market is because they SCAM people through changing their provider WIYHOUT your knowledge. If anyone knows who to report this SCAM COMPANY to please do so. Beware of USBI!

AT&T was allowing a 3rd party company to charge to my account an they did't batter on contacting me to verify for any of the changes, I mean come on I was paying less money with them watt makes them think that I want to pay a more money for the same product and wen I try to contact this other company they were screaming at me, whats up with that.

I have a charge of $41.42 I never asked for this "service" and do not want it. I have no idea where this charge came from and I can promise you I will not pay it. It is time these scamming theives were turned over for prosecution. These useless people are ripping off working people and it is time it stops. ATT should not be allowing these theives to add charges to our bills without calling us to confirm we asked for these services.

BEWARE of a company called USBI & LTC. Attention to people who have a land line in their house! I was almost scammed.

So I have a land line in my house. Our service provider is verizon. We have the triple play that includes, phone, internet & Cable. Under our plan, we have unlimited local & long distance calling. The bill is under my boyfriends Dad's name. Someone called him a month ago saying they were a part of verizon, (their preferred billing department). They told him that he wasn't using all of his long distance minutes so they offered to give him a better deal on the bill.

The first thing wrong is that they have no way to tell how many minutes you use for long distance. Even Verizon cannot tell because we have unlimited calling.

So they told us we could save money on our bill. Who wouldn't want to save money? So my boyfriends dad asked if he will still have unlimited local & long distance calling. They assured him that he would. He was also under the impression that these people were from Verizon. So he agreed to the plan.

We got our phone bill today saying that we owe $396 for just our phone bill. Our bill for phone, internet & cable come to about $200 a month. I called Verizon and said that there was no way I was paying this bill. I got back onto the Verizon phone plan (which we thought we were already on). I had them put a freeze/hold on our account. So this way no company can do this to us ever again. Also a third party is now needed if we ever make changes to our plan.

Also by not paying the bill, it will cause Verizon to terminate your services. It shows up on your Verizon bill even though its another company.

I was then given the number to USBI. I called them and asked to speak to a manager. She basically told me that he knew that the company was not apart of Verizon. I said that how they worded things made him believe he was. She then try to give me a credit but trying to confuse me to stay with them at the same time. I told her flat out that I am not agreeing to anything she says because I am not sure what I am agreeing to. I told her flat out that I never wanted to leave Verizon in the first place. And also that I wanted all of my money refunded.

I told her that I would call the Better Business Bureau, the local news & maybe even the FCC. She then said that they will credit my account for almost all of the charges. The final charges came out to $466. I would only have to pay $46.91. I agreed to this so I could just get off the phone. But I later realized that i could have fought those charges as well.

I now have to wait 1 to 2 billing cycles for the credit to show up, (which USBI told me that it would only take 48 hours). Verizon informed me that this is allowed by the FCC. Companies like USBI have found a loop hole. Verizon (and I'm sure other phone companies) have to allow this because the FCC says so. I think that it is nothing but a scam. A lot of people are getting taken advantage of. I would call your phone provider to protect you from this happening. Please share this info with people you know.

Telemarketers are BIG FRAUDS.
If their mouth is moving ... you can be sure they are lying.
I would suggest you NEVER TALK to telemarketers.

The telemarketing agent said he represented Qwest, my telephone service provider
and they needed to set up my account so all of the billing would come from the same place.

These are the companies that have represented themselves falsely.
ILD Teleservice INC, [protected] billed on behalf of
(2) CSP Telecom [protected]
USBI Long Distance [protected] billed on the behalf of
(4)LCD Telecommunications, INC. [protected]

I was slammed by ILD Teleservices in March of 2008. . The conversation was recorded for accuracy. In that recorded conversation, I remember stating three times, "Now this is Qwest and nothing will be changed to my Qwest services." I wrote down the jist of our conversation that day, with the date and agent's name. This helped when it came to the dispute.

That month, my long distance service was changed to ILD Teleservices, billed by Telecom, Inc. My Qwest long distance was changed even though it had a pick freeze with a special password. I called Telecom, ILD and Qwest, immediately and told them to cancel the long distance change to ILD. Telecom said I had to talk to ILD. ILD cancelled the service but said I would have to pay because of their recording with me changing my long distance. They played the recording-- it had been digitally changed-- all of the Qwest comments were erased.

That was March 28, 2008, for the next 12 months, Qwest and myself called ILD on a regular basis and they continued to charge me monthly. Finally, in Feb of 2009 it looked like it was cancelled and all the money had been refunded.

Unbelievably, on Feb 28, 2009, another telemarketer called identifying himself as Qwest to my husband and he ok’d it. I called Qwest immediately and they said not to worry because my long distance couldn't be changed without my special password. You know what happened, this time it was a company called LCD Telecommunications being billed through USBI. The first time charges showed up, I was being double billed for long distance from Qwest and LCD. Qwest helped me cancel LCD, but I received charges from March 09 to August 09.

THEN... somehow, the first SLAMMER, ILD billing for CSP Telecom got through Qwest's system and started to charge me in September of 09... so we started again. ILD said there had been a block on my phone line and that's why they hadn't billed me in 2009. They couldn't find the record of the three-- different-- times-- I had cancelled their service in 2008. The last bill I had Feb 2010 showed the final refund from the 2nd time around.

Are you confused, yet?
I want to say that Qwest has made everything right with me, but how can the government regulation allow this!
I hope this helps someone, sincerely, S.Bennett, Utah

We recived our phone bill with an amount showing double of what our bill normally is each month. Looking at the details learned that another company had attached themself to our ATT phone. We did not authorize this change in service. We have been happy satisfied customers with AT&T for more then 20 years. We have not been able to reach USBI or Teleuno to reverse this charge. And continue to try to get a "person" or corp. office location to clear this up in person. Does anyone do anything in person today?
We have read many complaints dating back to 2008. Who was sleeping and did not catch this scam from USBI? AT&T wake up and smell the scram.

I, like many others, opened my Qwest bill to find new charges from a company I know nothing about for services I couldn'd decipher. I called and left a message for an explaination and recieved a call back the following morning. I was told this was for a long distance plan I had ordered online (No I didn't, I have unlimited on my home phone, and cell) she even read to me my e mail address. She cancelled the order and told me I wouldn't be credited for the amount. I was told I would be sent a copy of the email confirmation and have yet to see it. I had to call back to speak with a supervisor who told me I would have my memeory of ordering this jogged when I see the email. She then told me I had refused the email. I will call again tomorrow and speak to Tyler, her "supervisor".

I did contact my service provider and they will not be paying USBI and will stop further charges. How infuriating, these little scammers and thieves!

USBI Has been charging me $15.22 on my phone bill listing it as Mainstreet Telephone, it looks like it would have something to do with the phone company. This charge goes back as far as March 2008, when calling the company the first thing they ask is would you like a refund. So they know clients are calling for wrong billing, over billing and charges that don't belong to us. They agreed to credit me for 2 months worth and then told me I would have to email them with my request for a complete refund. So I did, they emailed me back saying: Thank you for contacting our Customer Service Department. We have received your recent correspondence and will respond within 5 business days. Please note that our office is open from Monday through Friday. I will update when I hear back from them.

USBI / Cheap2dial crammed my Verizon phone bill. They added their 'Max Minutes Plan' to my phone bill without authorization.

I phoned their billing number 3 times. I told them they had crammed my bill. Each time, after they asked my phone number, they disconnected me! I filled an FCC 501 slamming report. I called them back and began my conversation with, 'I have filed an FCC 501 complaint that I would like to talk with you about.'

They did not disconnect me this time, and said that they will credit my bills in one to three billing cycles. They gave me a confirmation number.

I'm pissed at USBI. It's a scam assisted by ATT. The phone company gets something for billing and sending the money to these orifices.

I think we should all file a small claim in every local court and have USBI lose when no one appears to give testimony.

I can't believe the so called oversight committee of the federal government allows these companies (ATT and USBI) to operate a scam on the people who pay their bills and try to be good citizens.

I did file a stop billing order with the phone company for all third party billing. We will see if it works.

On approximately January 15 I called AT&T to change the code for my long distance carrier as requested by Power Net Global. Today on February 20th I received a bill from USBI through AT&T that is charging me $1.71 per minute for every call I made between Januray 15th and February 5th. I did not authorize USBI, nor did I even know they existed. I have talked on the phone for over two hours with AT&T and Power Net Global. AT&T is saying that I have to contact USBI for whom they have no phone number, nor was there a phone number or address for them in the bill I received.

I contend that USBI who states on their web site that they are not a long distance carrier, but provide service to long distance carriers has hijacked my long distance account for the period between January 15 and February 5th before they released it to the proper code that Power Net Global asked me to have AT&T change it to.

USBI's phone number should be on the bill, but it isn't. The only way I have of even contacting them now is using a form on their web site which I do not feel comfortable giving them additional information.

Can someone help me obtain their phone number, or a way to fix this mess. The main problem is the time it takes. My bill was over $350.00 where it should have been under $20.00 had the proper codes been in place during the time duration described above.

I noticed that there are a number of complaints against this company. Is anything being done to stop them from doing this to others in the future? This is frustrating and time consuming! If they do this as a common practice shouldn't they be stopped or better yet put out of business?

Just billed by Verizon for USBI for the amount of $21.35. Verizon said they can do nothing about it and to contact Usbi directly, but they do not answer the phone directly and instead have to leave a message-Absolutely unscrupulous I am not paying and may drop verizon for not investigating

Starting in December 2008, we have begun receiving charges on our AT&T local phone bill for USBI services. We are still trying to obtain information on how USBI obtained our personal information. We were told in December that we would get a refund for the December charge. That refund did not occur and we were then charged the same amount in January 2009. I have tried calling back a few more times but often get either a busy signal or the line just continues to ring.