Value Max reviews and complaints

Sounds like most of you got shafted WAY easier than I have! I noticed this recurring monthly charge of $49.95 a few months back so I began to investigate. I was able to determine the exact website ("Intellius" which is a site to do background checks on people whom you may want to know their background, they also are owners of "REVERSE PHONE NUMBER LOOKUP SITES.) I called the number they had listed on my Credit card statement, and was not nice with them at all, because I remember doing the background check for a "one" time, one person check for .99 cents that was offered as long as you cancelled your temporary membership within 3 days. I think everyone who has used a credit card for any type of service on line knows that if you do not cancel, they are going to bill you monthly at the members rate, and in this case it was $49.95. I got the information I needed and canceled the membership literally within 45 minutes of the whole process. So as I was getting livid with some freaking camel jockey about these charges, he plays a complete dumb ### and tells me they have no record of my account existing with the last 4 digits of my credit card or my email. So I called Discover to tell them of this, and they informed me that these thieves have been charging me the $49.95 every month since 2013, TOTALING $1, 198.70! So I called back and played nice and pretended I needed to check my balance on my account, and guess what? They found all my information within seconds. Discover has worked very hard trying to reach these people for months and they will not respond, so today I was informed I have lost my $1, 198.70 unless I can find the phone conversation from the call cancelling my membership on May 20, 2013.

I have been charged an amount of times by Value Max through my debit card for services that I never ordered nor signedup for.Amounts are 24.95 and 19.95 and there may be other amounts, that I'm not aware of at this time. I will correct this as soon as possible.They have put me in the RED at my Bank and I am having to pay my Bank over Draft fee's.This is completly absurb.

My credit card was charged $24.95 on November 27 and again on December 28th. I did not elect this offer. I called number on credit card statement. To cancel charges I had to request a discussion with telephone rep's supervisor. The charges were cancelled and I was told to watch for a credit within 3-5 days. No one was able to tell me how I got the Value Max membership in the first place! Scam.

i got my credit card in the mail yesterday i had a 19.95 charge from value max i dont no what the heck it was for i didnot inrole in anything that had anything to do with them.it did have a number to call i called they took off the charges right away all of us need to pay close attention to our cards these days there are so many scams out there it is scary

in the last two months there a two withdrawls in the total of 40.00 total and i did not authorized anything who are these people that just take money from people i have important businsess to take care and i been shame to go pay for things in my money is missing i would like my money back or will talk to an attonery to see what can of legal action need to be process some needs to call in example [protected]

Value Max has charged my credit card with a $19.95 charge that I did not authorized. I have not received any services from this company nor did I authorize any purchase to this company. I have notified my credit card account to look into this matter and told them I will not pay for this services. Not sure what you can do but would certainly appreciate any assistance.

Thank you
Brenda Leonard

I have been fraudulently charge $19.95 on my credit card for services never requested and never desired from this company. My name and charge information was sent to them through a web transaction with Intelius.com. I will register a complaint with the Illinois attorney general.

I agree with all the above. It took me several months to stop a monthly fee. They were billing my credit card. Credit card company would not stop the charges to them said I would have to contact them directly which is another feat in of itself. Don't even no what they provided me with. Steer clear its a scam

These people have charged my act many times and I never ordered anything from them! I think we all need to get together and take these people to court. I am now having to cancel my debit card and they did agree to give me back the last two payments but I found out today they have been taking money out of my account in small amounts for several months!

Who is with me on getting these people what they deserve?

Julie

I also had charges from this company and my bank gave me their number. I just called them and they said they would refund me, perhaps you can try that. [protected]

Dealing With Poor Customer Service

All companies are only concerned with their bottom line. All companies have very poor customer service representatives. My advice:
1. First try to settle the matter with the company’s CSR. It will not do any good but you have tried.
2. Be polite but firm.
3. Ask for the name, number and state the CSR you are talking to is from. If you are transferred to a foreign country ask to speak to a CSR in North America.
4. Keep written copies of all your correspondence. Insist that all replies from the company be in writing. Good luck on that one, companies don’t like to leave a paper trail.
5. If you don’t like writing, record the calls, advise the CSR that you are recording the call.
6. If you have an attorney and three-party calling, arrange to have your attorney on the line before you call the company. My attorney advised me that you are not required to inform the CSR or company that another person is monitoring the call .Keep copies of all of the bills you receive. The eventual lawyers, FCC, BBB and state attorney general will want copies of all of your paper work.
7. File a complaint with the FCC about your cell phone carrier, it won't do any good, but it's on record.
8. If it is not a cell phone carrier, file the complaint with the FTC, or whichever of thousands of government agencies that handle your issue.
9. Please realize that all government agencies are overworked and have been paid off by lobbyist.
10. Join any class action lawsuit against the company.
11. File a complaint with your local Better Business Bureau.
12. Contact your state attorney general.
13. During this prolonged economic rough patch all companies are out to make money anyway they can.
14. Join any class action lawsuit against the cell phone carrier. The lawyers will take the bulk of the settlement after years of ligation. When the company finally settles they will pass the cost of the settlement onto their customers, write if off on their taxes or both if they can get away with it.
15. Do this with any company or service you are having problems unresolved problems with that company or service.
16. I realize this is a lot of work, but it’s the only way to get things to change. Don’t expect overnight results, they won’t happen.
I give you this advice at no charge.
RH – New Mexico

Call your credit card company and tell them whats going on with the unauthorized charges. Have you tried calling the company yet?

I used Intellus today and received a free "trial membership" from this company and was notified by e-mail that my e-mail was my electronic signature authorizing the debit of my account. I had 7 days to cancel my membership or would be billed. What? I only went to Intellus and never accepted any offer from Value Max. I called the company, cancelled the "membership" but wanted to know how they got my information account information. I was told I had to physical input my account info into the Value Max site. WHAT!? Imagine going to Walmart and getting a bill from Target. This company has questionable business practices which makes Intellius questionable as well if they continue to allow individuals to be billed by a secondary company. If others have a similar complaint, try sending a letter to: Krista Alba - Cost Center Manager, 9500 West Dodge Rd, Omaha, NE 68114.

It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

I noticed a charge of $23.95 on my Visa statement this month for MEMBER VALUES [protected]. I called that number because I did not know who they were. I got my so-called membership number but was unable to speak to anyone. Thanks to a posting giving their direct numeber, I was able to speak to them. Come to find out, they have been charging my card every month since February. I told them that I did not authorize that charge and they said they would refund my money to my credit card. I used Intelius in January. This is outrageous and I will be filing a formal complaint with the Texas Attoney General's Office.

I also was charged $24.95 and I called [protected] spoke with teyaka id 1353421 then I asked for the manager her name was kanika id was 19396 she said they will refund me the money in 3 to 5 business days. Who gives this people authority? I guess It is not safe to purchase anything on line at all...and by the way VALMAX and SAVEAGE are in some way connected...

VALMAX [protected]
SAVEAGE [protected]

I'm in the same boat. I'm a poor college kid scraping by out in Utah. I also ran a reverse cell look-up (via Intellius) and have been charged by "Valuemax" or "Valmax" since April.

These charges have come three times costing $19.95 and once as $39.90 totaling $99.75.

The same thing has happened to me. Intelius has refunded the last 12 months of money that they took out of my account, but Valuemax would only credit $34.95. I also paid $2.5 to look up a person, but I have paid dearly since then.

I now plan on contacting my state and the US attorney generals.

Valumax number (if you can reach them) 888.241.0049
Intelius: 877.974.1563

I experienced the same thing...looked someone up for 1.95 and it ended up costing me almost $600 dollars before I noticed the monthly charge of 27.95. i called valuemax and intellius and they know how to cover themselves...they both claim no fault that I clicked on something agreeing to have intellius share my card info. with valuemax. BS...I did not... This went on from June 2009 until now - March 2011.

It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

These people, Intelius and ValueMax, are despicable scam artists. I too utilized intelius to check on a potential business partners SSN. The report I received back from intelius was nothing but garbage and contained details of numerous people with the same last name but not the individual with the SSN I provided (I have verified the SSN is valid). You would think they would at least have found that individual among the tens of people that they gave me information on. After seeing that I googled intelius and found lots of bad things about them, including their propensity to pass on credit card numbers. I immediately called my CC provider and canceled my card. Sure enough, within 2 hours I received an email from valuemax telling me that I had accepted a membership with them and that I had 7 days of a trial to cancel. Well, I'm not wasting my time contacting them as my card has been voided, but what a hassle and a SCAM...

do you have the toll-free number? i just got scammed by them and need to cancel this. thank you.

I just discovered this charge on my credit card statement. It was also charges last month and according to my card company, it has already been charged on my APRIL statement! I had no idea how this company got my CC number until I read the posts and the connection to Intellus. I too used Intellus to locate someone JUST ONCE. I hace filed a complaint to get these charges refunded. Thank you for takinf the time to post. Maybe we can get this thing stopped. Perhaps a complaint to the FCC or State Attooorney General.

Fortunately, I looked back through my account, and found that I had been charged $19.95 for July, August, September, October, November as well as December! So I called them back - "Sorry, " she said, "we can't refund any prior charges. You enrolled yada yada ya . . ." You have to argue with them. Finally, she agreed to refund all of the charges within 2 business days. Don't give in.

I was charged $19.95 on 16 December 2008 and again on 14 January 2009. I have not heard of this company. I was charged by Intelius and US Search for doing some searches for me, but nothing was mentioned about ValueMax. I have called the [protected] number and get put on hold or cut off. No one has ever answered my call. The website has no contact information on it and I have no idea what the ID or Password is, since I have had nothing to do with this company. I want my damn money back!

It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

You know something, I just got a call from my bank asking me about charges from a valuemax. I called the number provided and they wanted me to either put in a reference number, phon number, or credit card number; well when I put my phone number in it told me it did not reconize my number then wanted my credit card information. I never gave them any credit card number and had a hold put on my account and will be getting my money back. The thing was I was sitting right in front of my computer and typed in Valuemax in the search and found this site with all the complaints on it; what a find.

I too have been charged 19.95 by Value Max since Nov...when I called I asked what the company is, they informed me that I signed up for a savings book! I have been unemployed so have signed up for nothing! After a few phone calls, they said I would be credited the amount in 2 days time...we'll see.
Jacksonville, FL

Value Max has charged me membership fee for $19.99 twice recently. I never have signed up for its membership and know neither what kind business Valuemax runs, nor their website until few days ago I began to check my bank statement. As I called them thy are so unfriendly and impatient so that I couldn't continue to question. When I asked about my user ID they give me a series number. I has reported my credit company and asked for investigation. I want to tell people the truth because I don't want them to do the wrong thing again and again. It doesn't matter with money.

I have the same problem as you guys did. One thing you can do to get them to stop is report your credit card as stolen to your bank and you should get a new card with new numbers (i had to do that with the Kevin Treadu scam, but it worked). your old numbers will become invalid and they wont be able to file any more charges. Getting your money back may be a bigger problem, my bank was very unwilling to help there, but file a report with the Better Business Bureau could help.

I have the exact same problem.. I went to Intellius for some address information - and next thing you know I am receiving monthly charges to my credit card in the amount of $19.95 for two companies Protect Plus and Value Max - which are the same company it appears.

AP9*24PROTECT PLUS [protected] CTUS $19.95 Charge

AP9*VALUE MAX [protected] CTUS $19.95 Charge

I am filing a fraud report thru my bank. I did NOT authorize the monthly charges. I have the same issue as you. This is Fraud and illegal. They are working to stop this and maybe recover my money.I can't believe they can get away with this.

This just happened to us, two charges for 19.95 plus an over limit fee. We had never heard of Valuemax until this happened. We are trying to get the cradit card company to remove the charges.

yes i would like to know to i've cancled and they still charged my account it also costed me extra 35.00 overdraft what do you do about that

I'd like to know exactly:
Where Valuemax is located - exact address(es) and legal corporate name(s).
Who the primary share holders / owners of this company are and precisely where they are located?
What the purpose / function of the company is (as filed when incorporated)?
And, exactly what it is they supposedly do.

I never purchased anything from them, yet they attempted to charge my credit card $19.95 as well. Obviously, they are obtaining credit card numbers from somewhere other than from the credit card holder (at least in my case). With all of the identiy theft, credit card theft, computer hacking, and other crimal activity in today's world, these types of alleged businesses and all affiliated whem them should be made an example of with the most severe punishments allowable by the justice system including serious jail time and very, very large fines and penalties via both the criminal and civil court.

Given the chance I would stand up in any US court if it would help to put them away and make an example of them to anyone else that may be recipients of stolen banking information - just out of principle and because it would be just and something must be done about this type of activity -- this is getting rediculous.