Vantage West Credit Union reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Vantage West Credit Union
Welcome to our customer reviews and complaints page for Vantage West Credit Union. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Vantage West Credit Union.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Vantage West Credit Union's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Vantage West Credit Union, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Vantage West Credit Union. Your feedback is an important part of our community and will help others make informed decisions.
Deceipt
My daughter, a college student, bought a car. I signed the loan for her. Car turned out to be a lemon and she returned it. Lender announced they incurred a loss of $9000. They agreed to negotiate with my daughter. We reached an agreement on a payment schedule. Lender delayed action for weeks and months and never sent us the paperwork. Lender sent loan to collection increasing the balance to $14000. Collector has accelerated the debt. We propose that we were wronged by the lender: My daughter has names and dates she discussed repayment and their agreement to the original terms. Lender associates did not share information between them; and to our inquires, they've just "pass the buck." Lender's collection action was unnecessary and onerous to us.
Privacy
When I E-mailed Customer Service at Vantage West Credit Union regarding the status of my account a Representative sent me an attatchment of the letter that was apparantly sent to my address. However when I opend this attatchment I found coppies of the letter that were addressed to 441 people including myself. The letters contained over 400 customers Name and Addresses. This is a sever breach of banking privacy. I highly advise that you do not open accounts with them. As well even consider closing an existing account.
The complaint has been investigated and resolved to the customer’s satisfaction.
A fraudulent test message
A fraudulent test message (SMiShing scam), with a message claiming to have been sent from Vantage West Credit Union was sent out to random cellular phone numbers. The message stated that there was a "security problem" and urged the recipient to call a fraudulent phone number [protected] or another number provided) in order to reactivate a debit or credit...
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