VTech reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about VTech
Welcome to our customer reviews and complaints page for VTech. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with VTech.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used VTech's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with VTech, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with VTech. Your feedback is an important part of our community and will help others make informed decisions.
SOS Pendant Model SN7022
I purchased the SOS pendenant for my 90yr old mother-in-law. She has falling and been unable to reach phone to call for help. I thought I had found the perfect answer with this pendant since I already had the Vtech phone. When I got it and set it up I was testing the service to see how it works and was unable to connect the call when it rang my phone. Call...
Read full review of VTechHorrible customer service
Do NOT buy a phone from Vtech! 1. I bought a phone per their phone finder system and it misled me into buying a product I could not use.
2. I have tried to get through to a live person for an RMA number on their 1-800 number, and it is almost impossible to navigate- I got hung up every time I called, because their was no option for returns.
3. When somehow I got lucky enough to talk to someone, she refused to believe the phone finder selected the model I purchased, and I gave her the website link to see for herself that the phonefinder stated that my model stated it had a headset jack--when I received it, there was no headset jack.
I explained I am handicapped and need a headset-still the Indian woman refused to give me an RMA NUMBER; AND PUT ME THROUGH TO TECH SUPPORT WHERE I WAS HUNG UP ON IN TRANSIT-THEN UNABLE TO GET BACK INTO TALK TO SOMEONE.
I finally gave up and disputed the charge via my credit card.
VTECH is horrible!
Their call center and website is setup to handle technical issues, and does not allow you to email or opt for a live person to talk to.
In short--shop elsewhere!
Bad telephones
I purchased two V tech phones in January 2008 and they have been going crazy since February. I can't talk on the phone for 10 minutes before the phone cuts off. I called the number in the book and talked to a vtech representative and he gave me a tracking number to receive new phones. The catch is I have to ship the phones back at my expense. I think this is very unfair, I think they should send a company (ups or someone) to pick the phones up.
I already paid for the phones once, so why should I have to pay to send them back.
I usually buy a Uniden phone and I have no problem and was able to use the same phone from 1995 to 2006. Now that's a good phone. I don't know yet how I am going to solve this problem, but I know that I will never buy Vtech phones again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just bought a vtech phone yesterday and it is very hard to hear when someone leaves a message ! Can someone help me with this or do i have to return it back to the store?Model no:cs6829-2
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.