wwwselfhelpffcom800 reviews and complaints
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Online Scam
This company started charging my credit card monthly, in January of thisyear, 29.95 a month. They say that because I agreed to buy Acai's weight loss pills, along with Bromalite's cleansing pills, that I had automatically joined up to a "membership" with their company, that allowed them to charge me $29.95 a month. For what I don't know! I had cancelled my subscription to Bromalite and Acai, without knowing I had to also cancel my unwanted & unknown "membership" to this company. Here's the kicker, when I rang Bromalite, the customer service woman gave me the number to call to cancel this membership, but she apparently had NO idea who they were and why they were charging me. Then, when I rang "the company" the person I spoke to would not give me the name of the company. He assured me they would stop charging my card, but said there was no way I could get a refund. It's these sort of rip off merchants that give shopping online a very bad name. If this "company" is charging your credit card, call them to complain and make them stop. Their phone number is [protected].
Suffice it to say, I've learned my lesson.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud
They started billing my credit card in January 2009 without my awareness or consent. Obviously, the company phished my credit card information form another online order. They are charging my account 29.95 per month, and I have no idea how to stop the charges, as there is no way to contact them.
5f7a9
The complaint has been investigated and resolved to the customer’s satisfaction.
Just as stated before I received all three refunds because after going over my statements I saw that I had been charged 3 months for the same amount. I had to have their corporate office call me which they did becuase customer service could only refund the current charge so I did and now the service has been cancelled and all monies rufunded. I am a happy camper. So if you haven't called please do so and make sure you have the dates and amounts of each charging and they should rectify the problem for you all as well. Best wishes to all!
I too had the same charges added to my account, when I subscribed to a free trial of Acai Berry Supreme. I spoke with a rep and was told that the information was on the same page as my order form. I told him I had read the entire page and nowhere did it mention that I was opting into a web service, he insisted I was wrong it was there on the order form before you enter your credit crad info. So I went back to the site, entered dummy info to get to the payment page and low and behold NOTHING. not one single reference to any additional products whatsoever! Stay away from these "free" trials, what a scam!
You are very welcome fanniey! I will definitely keep you all posted because these companies are terrible with all the scams they have going on nowadays. I just happened to be looking for another charge on my card when I realized this one was there or else I never would have known. Have a great day as well!
Thanks qdiggs, I did not get a refund and i asked for it, but hope you do. let us know then okay! Have a good day!
i had the same problem and i just called because i got the free trial of acai berry and then i just checked my card and saw the $29.95 charge. i called the same 866.407.1022 and the rep took forever bringing up my account and then said i had another product called bromatine and that's when i signed up. she said she could cancel and then she kept trying to offer me other trial subscriptions and i said i want it cancelled and my refund since i didn't sign up she finally said ok and gave me a confirmation code and said i will have the refund appear on my next credit card statement. will let you all know what happens cause i will call back if needed!
I got this Acia Fuel trial and they charged me 79.95 for 1 month. and with that the fit factory, this is a scam.
Yes i signed up for a free trial and they said that I also signed up for the fit factory and I had no Idea, just call the phone number that is on your credit card accout and tell them that you want to cancel, that is what i did, but you can not get the money back!
Fannie
call your credit card company
you are right i called them ( 866.407.1022 ) and i canceled the order
AMZ
i had the same problem it is a company called fit factory and the phone # is 866.407.1022
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my card was charged for march and april and according to the customer service supervisor Channa i will receive a full refund for both months. it is a company called fit factory and the phone # is 866.407.1022
Try [protected], I got it off my CC statement and actually reached a person. They refused to refund any monies I was charged, but did agree to cancel my "membership". Anyone have an actual website for the products?
Thanks for the info. I just discovered the charge on my bank card. Had no idea they were charging me until I looked at my statement. The phone # listed on my statement doesn't connect with anyone, but I will definitely try the one listed above.
I too was charged the $29.95 on my card after signing up for Bromalite and Pure Acai Berry Pro. I called the charging company at [protected] and they tried to explain to me what the charge was but it was never disclosed up front. They did not give me a difficult time cancelling the program but tried to tell me that I could not get a refund because it was beyond the 21 day trial period. I demanded a refund stating that I was not even aware of the program and they did refund the money but I had to get a bit irrate before they gave in to me. After this, I called Bromalite customer service to complain and the person I talked to had no idea what I was talking. So, I gave her the information I found about the charge. She claimed that she would take it to her supervisor and investigate it.
Hey i just called them because I was charge the 29.95 fee and the man on the phone kept saying that all he could do was cancel my membership so that i dont get any further charges. I told him that I never signed up for the membership, that I had no idea who the company is and also that I didnt see anything about their company being affilated with the "diet" company. He finally stated that he would refund my money and also cancel my memebership. Gotta be persistant!
Hey. I called the phone number and pretended not to know what supplement I had purchased. The customer service person then had to try guessing and eventually said they were a fitness program. I told them that I had never signed up for a fitness program and that I would like my money refunded. They gave me a confirmation code saying they would return my money. The phone had a bad connection, and the phone answering service told me thanks for calling customer service, but didn't say what company it was. Oh well. I guess if you make it sound outrageous and you act angry they will cave in. Of course I still have to see if they actually returned the money.