Wyndham Hotels & Resorts reviews and complaints

Unsanitary, rude customer service Complaint of booking issues, when I booked online price was 62.00/night and when I arrived was charged 84.79/night, plus taxes paid by debit, we booked 2 queen beds and got 2 double beds, have receipts if needed. Our room door key never worked properly, replaced 5 times within 2 days. On the Friday evening we found dried blood and dried boogers (snot) and long black hair on our sheets. One of the nightstands was broken, A/C and heat not functioning, window did not open, only air flow was to open balcony door. For a non smoking hotel, we found nicotine stains in the bathroom. The pool and hot tub had cloudy/merky water, they must have pored straight bleach in the pool and hot tub water as our swim wear was discolored. My necklace which is white gold with diamonds was ruined as whatever was in the water has stripped off the white gold, I have pictures to prove complaints except for the nicotine stains. The desk clerk that checked us in and out was rude with no compassion to our situation. Staff was unknowlegable about hotel operations and surrounding areas.

Visited the beautiful hotel, Baymont in Kansas City with my three best friends. We had an amazing offer which was pretty decent and worth every penny we spent. Two people shared a room and we had twin beds. The room was very clean and looked beautiful. Loved the stay

Mrs. Sylvia had 3 vans full of customers in the lobby. She was so very professional and calm and she was answering phones, checking in customers, and taking care of tired guests all at the same time. She truly deserves a promotion and a 6 figure raise within the Wyndham Corporation.

Nicholas in Hurricane UT was awesome and took such good care of us. We came in late after working a 14hr day and our tv didn't work. He came up and tried to fix it but couldn't, so he put us in a different room and apologize for the inconvenience. That's the service every hotel needs

I had a wonderful stay at the motel. Felicia Mintz was such a great person and show us such a great time. She helped us with everything. She is such a hard worker and such a great person. I will be staying there at that motel more often just because of her. Not only did she treat us good us good she treated us like family.

Got an amazing deal for a room for my fiance and myself so we decided to have a small vacation. The hotel was beautiful and very clean which was an important trait to me. The staff were very polite and friendly, catering to all our needs without fail. Our room was beautiful too, with an amazing view of the beach. Overall, I would give their services 5 stars!

This is an amazing hotel with amazing staff, nice large beds soft very very clean and the front office is so great they go above and beyond for their customers which is amazing in itself but to make you feel like you matter is all that you need as a business - from what i hear this property is under new management and wow just wow- Mosty definitely stay here and the prices are great! Go Travel lodge Pueblo

I stayed at the AmericInn Hutchinson for 14 days in December! The room was very clean, quiet, and comfortable. The staff at this hotel is the best! They were customer friendly, helpful, and efficient! The daily morning breakfast was very satisfying and ready to eat and enjoy 6:00 AM. The pool area was clean and the water was winter weather warm! The location of this hotel is excellent, because it is on a major road that enable one to get to Minneapolis, St. Cloud, or Mankato with ease! Will definitely book this hotel again when return to the Hutchinson area!

My wife and I were travelling in West Virginia and had a mechanical failure with our vehicle. We pulled off of I64 in Beckley, WVA. The Microtel Hotel at 1001 S. Eisenhower Dr, was the first hotel we came to. I went in and spoke with the desk clerk, Bekah, and explained my problem and why I was stopping there. This was on a Sunday morning and I wouldn't be able to get my car into the service department at the dealership until 8:00AM Monday morning. Bekah said they would have a room available for us. Bekah was very professional and polite and made a bad morning a bit better with her attitude.

Outstanding staff and facility. Chardanele was working the front desk the first day of my stay and she had all the answers to my questions. She was superb in her willingness to help and just a delight to talk with. I was so impressed with her personality and friendly smile. She did not have what I was looking for but she gave me other options and made sure our stay was memorable. The reason for our stay was a reunion of Sailors that served on a submarine. The facilities were outstanding and the staff overall were very friendly and helpful. The breakfast each morning was a welcome addition and made the day start off on the right foot. Chardanele and the hotel staff are very professional and friendly. My wife and I are retired and travel all over the United States staying in hotels over 25% of the year. I look forward to coming back to Wyndham Riverfront and staying there in the future.

We paid for a service that was not met We checked into the Ramada Limited Calgary NorthEast on Friday the 19th of July, 2019. Our understanding while booking was that we would be staying in a professional and clean hotel for the duration of our stay in Calgary. Unfortunately, this was not the case. Upon arrival, things began to unravel. We were required to pay a security deposit of 250 Canadian Dollars which I don't mind and understand it's need, however we were not informed of such a high deposit until we had already arrived in a foreign country and it would have been nice to have received a warning of that before the moment we were checking in. After having checked in we were assigned room *** and when we arrived to the room we found several things awry. Firstly, I went to lock the door behind us and noticed that the door had no additional locking system (rather it did, but it had been broken off). Secondly, we looked around the room to find it not completely cleaned. The bed had been made but there was trash on top of the mini fridge, there was urine in the toilet, the shower had not been cleaned, and the linens in the bathroom looked as though they had been used then re-folded in addition to being stained with strange yellow and brown splotches and streaks. Upon requesting new linens, we received two new towels and one of those also had stains on it. Thirdly, after having a long flight to the city, we decided we wanted to grab a quick shower to wash off only to find that our shower remained only in the cold and would not heat up. When we asked the front desk about this they were rude and told us that there was nothing that would be done about fixing that. Some other minor discrepancies include that the WiFi did not work and when we asked the desk about that he responded that it often does not work, which is a bummer because that is one of the many amenities that we paid for that was not received. Although it is a non-smoking hotel, we continually found new cigarette butts outside the door to our room and there was a constant smell of it. I'm not sure what it's purpose was, but there was also an extension cord that ran from one of the outlets by our bed, through our door, and out onto the opposite end of the rooftop just outside our door. There was only one, small trash can that was never emptied. At the day of this complaint, we have been here three days and two nights and not once (aside from the time we asked for new linens on the first day) have we received new linens or had any sort of service come through to clean up our room. The breakfast service was alright but half the food would be gone within the first hour of the four hour breakfast slot and would not be replaced, leaving us to fend for leftovers if we didn't get up at 6:00 am. Overall I'm very disappointed with the service with which we have been treated and the lack of quality of "services" that were meant to be provided.

Poor cleanliness, and customer service. Also, didnt provide services that were paid for. I pre booked my one night stay on July 30th, 2019 on *** for a room with 1 King size bed, cable TV, breakfast and Wifi for me and my son. My stay at the hotel was on August 10th, 2019 and checked in around 4:00 pm that day. Upon Arrival I paid the full amount for the room plus a $50 damage deposit on my credit card. When I got to the room there was 1 Queen size bed, not King. So I called the front desk and they insisted it was a King and refused to come to the room to check. I had 2 other groups staying at the hotel for 2 nights and my bed was the same size as theirs, accept they had 2 beds each in their rooms, not one. And there is no such thing as a double King room. But they told me there was nothing they could do. Later on I turned my TV on and there was no cable. Again, when I called the front desk they told me there was nothing they could do. That same night we all took our kids to the Pool, which later on we found out had bleach in the pool, because we all smelt like bleach, and our bathing suites were completely discolored. Again, when we told them of our concern we were told there was nothing they could do. *** When I checked out I did request that they check my room so I could get my deposit returned right to my card *** but they refused because mine was credit card and theirs was debit. Now I am waiting 3 to 5 business days for that to be refunded. When originally they told me it would be a pending payment that would not actually be processed unless there were damages, which was not the case as $125.59 was processed on my card, but the room total was $75.59. Also there was an additional $1.05 fee that was processed for a "safe Fee" which I was also un aware of until I looked at my credit card statement and called them. To which, again, I was told thats how it is. I was in room *** (which is at the top of the stairs of the entrance) and I did not get much sleep at all, because of the slamming of the outside door starting at 5 am as the door has no resistance when it closes. I am extremely disappointed in the lack of customer service, and the fact that two features I paid for (Cable TV and King size bed) were not provided but yet any compensation was refused. And now I am out even more money on a new bathing suite.I have pictures of the difference in color of the bathing suite, as I only wore the top with shorts, not the bottoms into the pool. It is significant, as well as pictures of the size of the bed ***, which clearly werent changed upon the previous guest checking out. I can not believe the Ramada name (which is normally a great hotel chain) is being ruined by this location.