Zoombak reviews and complaints

I have used Zoombak off and on for a couple of years but the company has changed hands as of April, 2011. I friend need to track her husband, I told her to go buy one and I would set it up. Well the unit was bad. She went and exchanged the unit. It took 45 minutes to get customer service on the phone, and then they lied to her on how long it would take to get the unit activated. She turned this problem over to me since I have had dealings with them. WELL, this is terrible. In 4 days, WAY out side the time they said they would have the problem solved. NOT! Customer service is useless. It took 2 hours of WAITING, and getting the comment many computer voice comment, " call back at a later time" and click nothing which resulted in not speaking to any of the people that they say are there to help.
I DO NOT RECOMMEND THEM AT ALL, NEVER, HELL NO!
THE COMPANY HAS GONE TO POT!

Zoombak is a scam that charges you relentlessly even after you return the device. They will continue to charge you even though no services are being rendered and then the will refuse to credit you for those charges for lame excuses ranging from "policy" to pathetic. I have been arguing with their customer services reps for over one month now and have failed to get an answer. Each and everytime I call, I am told to call back, getting no resolution each time. Speaking with supervisors gets you nowhere.

I purchased a Zoombak tracking device in 2009 and signed up online for the tracking service for one year. It was $120 total. I got a call in April 2010 telling me I owe Zoombak because they are charging me for time after my one year signup time expired. Their customer service is poor. They waited for months--until my bill accumulated in their favor--to contact me. Their product could be useful but their underhanded business model preys on innocent people who are the ones supporting them.

I purchased a Zoombak locator for our daughter in Dec. 2008. In October 2009 we had warranty problems. I returned it according to their instructions. Finally received a new unit about 1 month later and called to have it activated. Once activated it was fine. The I started getting e-mails about owing payments. My original 1-year contract was to have been due to renew on December 16, 2009. I started receiving notices in November that I owed for 1 month payment - $14.99. Then a notice for December that I owed another $14.99. Each time I received a notice I called to check on what was going on - they assured me that it had all been taken care of and a credit would be issued to my card. Now in January I find out that my card had expired and no one ever mentioned that to me. I entered my new expiration date in their Web site and called and told them to bill me for one-year service again. When I got my credit card statement they had billed for another year...PLUS two months and a $2.00 late fee. I called on Friday, Feb. 5 to see what was going on. Was told that once it is charged they cannot issue any credits. I asked to speak to a supervisor. He came on and told me that I had to pay for the 2 months and the extra $2.00 because of the time I used the device and wasn't on a yearly plan and that they couldn't bill my credit card. I explained that I had called every time I got a notice and no one ever mentioned my card had expired so how could I know. He was very unsympathetic and finally after a rather lengthy discussion with the original person and the supervisor, I told them it wasn't worth another minute of my time. I had been on the phone for nearly an hour and got no where. I am very disappointed in being treated the way I was. I had asked to be credited for the $2.00 late fee and $14.99 for each of the months I was charged monthly fees and just include them in my yearly fee. It wasn't going to happen. The amount of the charges isn't a big deal, it is the way I was treated. All of this is handled by someone in another country and it is difficult to communicate with them. I would NOT recommend purchasing anything from Zoombak. On top of all this, the service is spotty and it doesn't always deliver as promised. I will be researching other products after this next year of service is drawing to a close.