I was under the assumption that we would be receiving the best toiletries. Instead, in our ocean view suite, we received some things that one would get at like a Spring Suites. Horrible! Why would we ever choose the Ritz in the future when there are so many other competitors like the Four Seasons, Mandarin Oriental, Banyan Tree….and others. The General Manager came from Beijing. We stayed in the Ritz in Beijing. They give their clients Asprey!
Desired outcome: I would like and an apology and a reimbursement for the toiletries that I purchased to replace ours.