I had a back up at a rental, the tenant called Rooter Hero before calling me.
They came out to the property, and then called me saying they would need to jet the line to clear the drain for $950.00. After saying I thought that was way too much, the plumber said he could do it for $650.00. Since the tenant needed to get to work, and could not be without plumbing I consented, but I asked if he couldn't clear it then what? He said there would be no charge.
I arrived at the property, and the plumber told me he could not clear the clog.
Now the problem was a main drain clean out that would need to be dug up and replaced so he could get to the clog, and he would need to have an answer within 30 minutes so he can get his crew out and finish the job today. So I asked how much would that be? He casually said $5,500.00.
I said wow thanks but no thanks! I'll let you know.
I called my plumber, and he removed the toilet and cleared the main drain in a couple of hours for $240.00 with a 50 foot snake.
This company is a rip off! Do not use under any circumstances unless you want to get ripped off big time.
Especially seniors, lots of reviews about ripping off seniors too.
Don't just look at the first Google page for reviews, look further and you will see all the bad BBB and other terrible reviews.
Desired outcome: The company should be heavily fined or put out of business for deceptive practices, their are many, many complaints about this company, including many seniors.