Ruby Cargo
Reviews and Complaints

We are a victim of the Ruby Warehouse Fire, Al Quoz, Dubai.

We lost all our belongings in that fire. There has been no sort of support or update from the company, authorities, Governments nothing.

We have veen to the Indian Consulate in Dubai and we refeeed to a Lawyer, but as no progress has happened in Ciurt we are left wuth no answer to our crys and woes

I have been struggling to recover my 5 CBM cargo which was handed over to Ruby Cargo for delivery to India, since more than 6 months now.

We had contacted them for sending our Cargo to Goa, India in March 2021 and due to Covid protocols we were not able to travel. Alternately when the travel ban was open we had requested them to send door to door delivery in July but we do not have any whereabouts of the Cargo now. I believe that it is lying in their warehouse in RAs Al Khor where Mansoor Al Jalaf is the Warehouse Owner.(Mobile No. [protected]) and the Sponsor of Ruby Cargo is Abraham Sahoo (mobile No. [protected]).

I have been constantly in touch with their Sharjah branch contact no. [protected] but they are not able to help.

May I request your help in releasing our cargo from the warehouse. As i had a call with the Warehouse Owner and understand that he has sealed the same for he has not received some payments form the sponsor/owner of Ruby Cargo and the Manager has absconded. All the earlier contacts are also left now.

I do not understand why the consumer has to suffer for this.

Appreciate any help from the Dubai Police to clear this matter sooner. As i have all my household items for my kids in this cargo.

Any help from Dubai Police will be highly accepted.

I had handed over my equipment to Ruby cargo on 03 Oct 2019.
For the purpose of packaging, storage & shipping it to India.
I received the e-mails regarding packaging & storage, how ever the shipping was delayed to get necessary clearance form authorities in India. Hence storage was requested. But later I came to know about the fire accident at there ware house, hence wrote multiple e-mails and called their concerned Mr. Abdul.
I had requested him to give me receipt of my equipment for which he said will be given during shipping out to India.

below are some e-mails

On Nov 12, 2019, at 9:15 PM, Abdul Salam wrote:

Dear Sir,

Please find attached pitcher & find below massage from EK, we will check other airline and update the rate tomorrow.

Dear Salam
Piece no 2 not acceptable on EK PAX services to HYD.
Can offer solution to BOM only.

Regards
Mahesh

Thanks and regards,

Abdul Salam
Ruby Cargo Service, UAE
Tel : [protected]
Fax : [protected]
Mob : 00971 [protected]
email : [protected]@rubycargo.com
Web : www.rubycargo.com

CUSTOMER ADVIOSRY
Starting 1st January 2018, 5 % VAT will be applicable on Total Invoice Amount.

IMG-20191112-WA0052. jpg

From: Abdul Salam
Sent: Monday, August 19, 2019 2:14 PM
To: [protected]@hotmail.com
Cc: [protected]@rubycargo.com ; [protected]@rubycargo.com
Subject: Quotation for Packing & Shipping of HHG/PE, from Abu Dhabi to Hyderabad, India on door to door basis.

Dear Sir,

Please refer the attached quote for your reference and confirmation.
If you require more clarification or assistance, please do not hesitate to contact the undersigned.

Thanks and regards,

Abdul Salam
Ruby Cargo Service, UAE
Tel : [protected]
Fax : [protected]
Mob : 00971 [protected]
email : [protected]@rubycargo.com
Web : www.rubycargo.com

Worst company and criminal mind company because their criminal activity more than 200 families lost the all the valuables and memories in the fire which happened in the ruby warehouse in Rashidya.
Actually it was done purposely by Ruby Cargo. Already we tired multiple times calling them but not responding and owners are not picking up the call.

Lost my personal belongings worth AED 30, 000 in fire accident and no response from the owner and Mr.Sanil Managerof Ruby Cargo, Sharjah.

Had very bad and unpleasant experience with ruby cargo in terms of after sales service. Poor packing was leading to damage of goods. Very poor service from their chennai agent stating payment issues as reason. Unloading and assembly team was not following covid safety standards and were not knowledgeable. Very poor in responding to calls and email follow-up. Lack of coordination among ruby cargo team members leading to customer inconvenience. Despite paying all charges, cargo delivery got delayed more than 3 weeks owing to payment issues between ruby cargo and their chennai agent. Overall experience was very bad and unpleasant.

Hello,

I am not sure, if I can lodge a complain now as this issue happened back in 2014 when I moved to UK. In fact, I sent my all stuff from Dubai to UK through Ruby cargo with an agreement that it will be delivery to my home address. But after around three months chasis its finally arrived and a company called Locker Freight called and asked me to pay 560£ to deliver to my home.
I explained to them that this is a door to door delivery I agreed with Ruby cargo but they saying it wasnt agreed with them and I have to pay this amount and if not I will have to pay extra charges for keep the good with them.
I still have all the bills, details etc but I am not sure if its too late to raise a complaint as I didnt have any clue what to do.

Could you please let me know if we can still move forward ? If yes, I can send all the documents.

This is Elizabeth Philip, writing this mail with lots of tears.. I was a resident of Dubai for the last 18 years and was working as a nurse in DHA. I was a front line covid fighter.. Due to some unavoidable circumstances I had to leave my job (there was no one to look after my 91 year old mother who was bedridden after a fall. While leaving Dubai we booked a jumbo box cargo items job No 15658 with Ruby cargo LLc and paid the shipment charges. In that jumbo box my 18 years of hard earnings was there and with great hope I traveled to Indi on June 28th... cargo items were taken from my home on June 13 th and I asked them to do the shipment at the earliest. how ever they delayed the shipment without any information and reason and on 13 th July I received a mail from him that they had fire at their ware house on 6 th July and there is total loss of all items.
Sir, that box is my hard earnings and all of my end of service benefit which I spent for purchasing the items thinking I could settle back peacefully in India... All my child's academic certificates, trophies and medals everything which money could not buy back was also there in the box.. how ever after lot of arguement Ruby cargo refunded the shipment charge which I gave them but for the compensation they are keeping quiet. They don't answer the phone or mails. Now I don't have anything with me not even our dress items Sir please have mercy and kindly help to get the compensation.. attached here with the documents and the packing list for your review.. I also lost all my sweet memories of 18 years of life in Dubai which was stored in laptop and hard risk.
I don't know what to do since Iam here in India left with nothing not even house hold items

I would like to file a complaint for ruby cargo which operating here in dubai and abu dhabi, because you don't have your own warehouse, forwarder and agent directly to philippines and not paying properly the sub-company you are using in philippines, they hold the shipment for more than 60 days that causes too much delay. First of all you get from your customer cash payment and not process our shipment on time because you're using our money to your benefits only.! please correct your business ethics. How can you get trust from people.

Last 31/12/2013 i send by Air Cargo at Ruby Cargo from Abu Dhabi UAE. Here's the Details Job No# or Tracking No# 3774 1 Box Product Details Chocolates/cloths/Biscuits.
Unfortunately, your service has not performed well because i really don't have idea if from UAE or Philippines has Problem . I am disappointed because this is my second time to send my complains and i got a called from your Agent Named Geradine or Gerald she will check it and give me update and give a call until now no one's calling?
To resolve the problem, I would appreciate your specific action you want any How.
I look forward to your reply and a resolution to my problem and will wait until Monday 20 /01/2014 before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone
Sincerely,
Remedios Tadia

Bad service provided by Ruby Cargo for the door to door service from Dubai to Mumbai.

1. The people arrived at my Mumbai apartment unannounced and demanded money for unloading the cargo.

2. They did not care to open the boxes and simply dumped the stuff in my flat.

3. When I hired my own labour for opening the boxes, I was shocked to find the following:

4. The washing machine was upside down in the wooden crate and is not working properly.

5. The window AC was scratched and punctured from behind and needs major repair.

6. The standing fan was completely squished and abruptly dismantled and now it cannot be fixed.

7. The wires of the floor lamp was cut to ensure that the stand fits in the box and is now completely unusable.

8. Both my chandeliers are broken into pieces.

9. It's 45 days now and they want to compensate me with a measly $200. I spend nearly $800 on shipping alone. Even that is not confirmed.

I lived around 25 years in UAE and whole my stuff was send through Ruby Cargo. There were 25 pcs send and not a single pc reached home safe. I got only 20 pcs. 5 pcs lost. This can happen on transit but the Company officials were so rude on their behaviour. One Mr. Shyam, Pradeep etc. were least bothered and they are challenging me to complain if I dare to do so. I talked to one Mr. Babu who was so rude on his behaviour. At last, I found out the owner of the who never picks up his phone. After longs hours of trying, I got him. His name was Mr. Raghu and he told he is busy with some other business he has and not takin care of ruby cargo. So, one thing is sure, RUBY CARGO IS NOT THE RIGHT OPTION.
REGARDS
NAVEEN
COCHIN