Run Local Locksmith review: Misrepresentation 1

One of our group home directors called their telephone number in error. (When you do an online search for our local locksmith, Run Locals name comes up) (The Run Local representative told me they "were allowed" to do that because they were in the same area) This company totally misrepresented themselves. They were asked point blank "Are you Rap*** Locksmith" when they arrived. They answered yes. But they were not. When they presented a bill, it was for three times the amount normally charged for that service. The worst part is, we strongly suspect that the locks were keyed with generic keys. DO NOT EVER USE THIS COMPANY! When I called to discuss this complaint they refused to accept that their technician did anything wrong. They refused to renegotiate the price or even offer a discount. They threatened to send us to collection if we didn't pay their bill. They have a very unethical way of doing business.