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"Buyer beware! I ordered a Samsung A/S-TCon Board from them for a 46' LCD TV. They sent me a defective one and would not refund my money or send a replacement part. I even emailed them pictures of the defective part and also verified with a local tv repair store. This is a very shady operation and they provide terrible customer service. You're probably better off buying a new tv or having a diagnostic run by your local repair shop for $50 before wasting valuable time and money with samsungparts.com. I spent $175 for a part that is of poor quality. The electronic sodering is terrible among other things. These are refurbished parts. You are taking a big risk if you use them. They also don't return phone calls. I hope this review is read by others before anyone else becomes the next victim of samsungparts.com"
Worst company and service in a long time. I ordered 2 parts, and paid a HUGE premium for overnight Saturday delivery. The lamp came in broken (color wheel was fine). Ok, it happens, things break. But when I tried to contact customer service - nothing - no response AT ALL, EVER. After ordering another part from another website, I finally contacted Amex and got them involved. They finally called me. Gave me the run-around, and didn't want to refund any of the ridiculous shipping costs. When I protested, they offered 20% of shipping back. I told them that wasn't a fair offer, so she hung up on me. Draw your own conclusions, but I'd suggest you look elsewhere. Awful, awful service.
Can easily lose your money buying from this place. Just scam. Ask return and replacement policy and don't be surprised if will get any problems.
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