ScentMatchers review: ripped off money 70

Thanks to some terrible customer service and a stinky attempt at duplicating my favorite discontinued perfume, I see that Scentmatchers has given out customers personal, private info. I am appauled at the actions of this business owner Adam!   I searched on the web to see if I was alone.  Unfortunately, I find that I am one of many who feel that something really fishy is going on in Reed City.

My story:  I placed an order on 2/5, beacause I searched their "database" and my perfume was found.  Yay!  That must mean that they have already, successfully recreated this scent...after all, it was in THEIR database.  I tried to order over the phone, but they never answered their phone. After 3 days of phone tag, I placed the ordr through email. I was it will take 2-3 weeks to receive my order.

Waited 3 weeks and nothing.  Emailed support to find out what was the estimated delivery time.  They replied that it should be shipped the week of 3/1.  On 3/4, I rec'd an auto email from usps.  Yay!  I thought it had been shipped.  Much to my dismay, by around 3/7 I checked the usps website...put in the tracking number and it reads:  the package is not yet in our system ( or something like that).  It went on to explain that although the tracking number was real, that only means the company PRINTED the label on 3/4.  It doesnt mean it was shipped on 3/4.  It also doesnt mean it was ever shipped.  I got nervous...mostly because I was anxiously awaiting my perfume!

I thought, ok, they must be swampped and printed the label on 3/4 so that they met their projected "week of 3/1" promise, and figured we are sooo close to finishing the fabulous reproduction...we'll get it out early next week.  (This was what I made up in my own head to justify this...mind you they have been silent this whole time.)

Then I get the much anticipated product on 3/10. (with no invoice of any kind) Gulp!  Jasmine/rose water.  NOTHING, and I mean N-O-T-H-I-N-G, like the actual perfume that I ordered...even though it was already found in their database! There had to be a mistake! Perhaps a mixup?! The perfume I was waiting for is chocolate-y vanilla with a hint if amber musk and jasmine.  Most people associate it with vanilla.  Had I received a generic vanilla...I would have thought, "eh, they tried, but just missed."  And probably would have sucked up that I paid $66 ($59 + shipping) for plain vanilla and kept it.  Most likely would have passed it onto my niece...the bottle was cute!  However, this crap they sent was laughable as an attempt.  I hate rose. 

I immediately sent an email to scentmatchers on 3/10, stating (politely) that the long-awaited perfume finally arrived and I am dissapointed that it smells nothing like the scent I asked for.  "Please advise."

I had company in town, so I didn't give it nuch thought until the next week.  On 3/16, still no word from scentmatchers.  I replied stating that I was very dissapointed that I had to wait so long for a product that did not live up to its expectations and when I reported my concerns to the company, their response was to ignore me.  I have no other option but to return the product.

Then I searched for reviews on scentmatchers.  I was shocked to see others having very eerily similar experiences...with the same smelling " wrong" perfume.  I also saw Adam's response claiming that he apologized for the old return policy and promises to make things right.  Just contact him.

I replied back to my "I'm dissaponted, ignored and sending it back" email adding that I found several complaints online and they all had the same experience...right down to the same crappy generic flowery perfume scent.  I included that I would like a response from Adam himself.

I got a quick, snarky response from Adam that read, "had you asked a question, we would have responded."

So, apparently a customer emailing you the day they get your product, complaining that the product is not correct, stating PLEASE ADVISE, warrants no response from them. ?! I was hoping that when I first contacted the company to complain that the product was incorrect, that I would get a reply something like: "It has come to our attention that you are not satisfied with the product you received. You mention that the perfume you ordered is chocolate-y, vanilla and what you received is flowery. I will look into our recipe for the perfume you ordered in our database to determine if our recipe is wrong or if there was a mixup in production. I will get back to you as soon as I can. I apologize for the confusion and will do everything I can to get you the correct reproduction."

Instead I got a non-caring, no mention of incorrect product or mixup in orer email that I
I was told that I could return the product for a refund, but that I needed to include a printout of all of the emails...or just put my name and contact info in with the package. (Because there is no invoice to use for the return!)

Since scentmachers up until this point has shown no sort of business sense, I went down to my local FedEx office, paid to print all of the emails, included my handwritten note that stated, "please refund my credit card" and sent it off to Reed City.  I sent it via usps on 3/23 and have heard nothing.

I have plenty other things going on in my life than to keep tabs on $59 refund on a daily basis.  However, I am sure I'm going to be mad at myself because I didnt get a tracking number.  I just checked my credit card statement on 4/23 and ...no refunds!  Im not really shocked.  I pretty much expected it.

So, I looked them up on BBB.  They have a F rating.  Of course. 
I emailed customer service on 4/23 that it has been over a month since I mailed the package and I should have been refunded my money by now.  If I don't have the refund by Monday, I will be reporting them to BBB and the [redacted].

What do you know...they have no record of receiving my return! 
I refuse to spend another dime PROVING to them that I sent it.  I provided them with the date and amount I paid FedEx to print the emails (in leui of an invoicr wich they do not include) and the date and the amount I spent when I sent the package via USPS.

Then I started searching on the web more.  I am horrified at the responses Adam has posted! I found two separate websites where Adam released private, personal information about his customers. I hope that the mere fact of Adam publishing private info is enough to do something.  It is a direct violation of their privacy policy. It is shameful and so tacky.

As as customer who followed protocol, I think I should get the refund...I HIGHLY doubt it will happen. 

I received a condescending email from Jennifer that said that when they either: 1. have my package or, 2. I can provide documentation that I sent the return back, they will process a full refund. She went on to add that I should understand that is a reasonable request.

Sure. I do think that is reasonable for a reasonable reputeable company. But from a company that has a reputation of losing packages, not producing what it claims it can produce, having horribly ridiculous customer service and having customers jump through hoops to get a rrfund...no I don't think it is reasonable. Not when everything is factored in.

After dealing with this company, I have read through the posts several times on various boards. I find it interesting that the customers that are "satisfied" weren't actually happy with the product. They were relieved that they were given a refund. And I find it even more interesting that some were required to send the product back...continued to encounter grief on behalf of scentmatchers...then finally (months later usually) were refunded, yet others were told (mysteriously..."salsa") to not bother sending it back and was promptly refunded.

I also find it curious that if there really are 4000 bottles between the two sister companies, scentmatchers and scentcrafters, to satisfied customers annually, why is it that they can only provide one reference? One! I personally would love to know which one of the nine cops who own Cops & Doughnuts Clare City Bakery is a satisfied customer. I would follow up with a call to him/her. And hopefully the scent this satisfied cutomer ordered wasn't rose/jasmine water! We all know that scentmatchers can produce that!

I will still post my experience everywhere I can to warn others of my experience.  I gave a very detailed account here so that you can see the problems with this scam of a company. I know that Adam knows who this post is from, because I told him to expect my post today. If he violates his privacy policy by posting any of my personal information on here, I will take all of the necessary legal action.

I will also post any updates I have from my dealings with this company. Buyer beware!

I find it scary that a few of you deranged individuals think Edward has some god given right to be able to make up fake accounts and slander this company anonymously. Guess what, when you tell lies about a company and its individuals on a THIRD PARTY WEBSITE, you give up your right to privacy. I know the type of individuals that would like to drag people through the mud would LOVE to do so anonymously like little cyber terrorists. I'm American and it's my right to lie and complain about companies all day without repurcussions, I paid $20 I get to behave like a child. Their privacy policy extends to not selling your information or providing it to others. By posting on a third party website you are taking yourself public, not the company in question. Thinking otherwise is just arrogant and stupid, like once you buy from a company you have a life time right to be able to make up lies about them and hurt the peopel that work for them. Sorry, your $20 doesn't buy taht, and it's disgusting that some of you people that it does.

I, too, have been ripped off by this company. After receiving an email stating they would process my refund right away and it would be 6 weeks before my account gets credited I waited...and waited... and I am still waiting. Iam wondering what to do next.

Really,
Have you purchased from them? The truth is the bottom line. People are being deceived by this company which is saying they can provide a scent of the customers choice. They can't and it has been proven repeatedly. It also seems the majority of the dissatisfied customers are not receiving the promised refund.

When a company repeatedly and knowingly cannot provide the product they advertise, that is not only fraudulent, but also grounds for the "taken customers" to feel a little angry. It's basically stealing. Yes they are providing a product, but not what they say they can provide.

If I tell you for your sixty bucks, I'll give you something and then what I give you is neither what I promised, nor something that you will use, I would say you're going to be angry. Then when you tell me and I ignore you well, you're probably going to warn others about it. the more I ignore you the angrier you will get. When I say you're just a whiner - well you can figure the rest out.

If this company wants people to stop complaining, they should take care of business. Too many people have been cheated. The escalation of defense by the company through words does not help their reputation. They only way to really defend and prove themselves worthy is to either deliver the promised product or refund customers money in a timely manner.

Here is one thing you can be sure of - if Smelly had received the proper scent or a timely refund, you would not be reading this right now. In fact, none of us would even know that Edward or Adam exist.

That's the truth and I am sticking to it!

P.S. - I did get my refund for my powdery rosewater quickly. Thanks SM for at least providing my refund. What I REALLY wanted was the scent I ordered. If you can't make a customer happy with your re-creation you should at least make them satisfied with a refund. Honesty IS the best policy.

P.S. - RR aren't you anonymous too?

This sompany is very bad, what they do to people is just unbelievable scam. I got "matching" scent from them about 6 weeks after I ordered, and it was stinky awful smelling water, so I sent it back the same day. When I sent them an e-mail said that the package is on the way said replyed that I did not notify them first! I sent then tracking number, and they said that refund will take 3 to 5 days.Guess what? No refund had ben processed, and they don't reply to my messages.

I wish I had found this complaint site before I ordered. Everything sounds exactly like what I'm going through. I have been looking for years for a discontinued scent and should have known something was wrong when I had to leave 2 voice messages and an email asking where my cologne was. I did arrive, but was crushed after I got the product that smelled terrible. I emailed them immediately to ask for a "re-do" or a refund and again had to leave voice messages and emails before I got a response telling me to "send it back". Now I am having issues because they are saying they "didn't receive the package" and are demanding proof of delivery. They never specified a return shipping method, or that it required a tracking number. It seems they just got my money, through something together, and now they don't want to live up to their return policy. If they come through I will be very surprised, I have a feeling I've been taken to the cleaners for $90

I just had to deal with this horrible company! Not only was my product sent to me in a little over 4 weeks, they were also extremely rude when I kept emailing them asking about where my product was. Once I finally received my perfume, it was NO WHERE NEAT WHAT I HAD ASKED FOR! It smelled like toilet water, and didn't even have any hint of the same ingredients that the original perfume I had asked them to duplicate had in it. I immediately returned the item via USPS Priority Mail. I sent it on June 16th, and it is now July 14th. I have been emailing and calling them asking when I will be getting my refund, and they didn't answer me. Two days ago I sent a very nasty email to them and filed a complaint with the BBB. They finally answered and are still claiming they have not received the return. I cannot find my receipt from the USPS, so now I'm screwed because I don't have "proof" that I returned their product, even though I know full well they have it and are scamming me out of my money. They also claimed that they didn't receive my friend's return of her perfume that was awful as well. Hmm funny how no packages seem to be sent back to them correctly. Only after she filed a complaint with the BBB did they magically claim they got her package and told her they would refund her money. VERY SHADY! Do not buy from this company! They can't match anything correctly and will just bottle up garbage and send it off to you in a month or so, and then claim they never got your return so they don't have to refund your money. Save your receipt and track your package if you want any hope of getting your money back. Please shut this company down!

P.S. They told the BBB that they have only had 3 complaints about refunds ever, and 2 have been resolved...hmm...so me and my friend makes two people, and they are claiming only 1 other person has ever has had a refund problem? BS! This site alone has several complaints! Ha!

DO NOT buy anything from this company! I repeat DO NOT trust this company.
They will steal your money.

1) They are NOT available by phone which right there says something.
2) The product I received smelled horrible! It was so bad I threw it in the box ans shipped it back.
3) They claim they never received the return shipment and refuse to give me my money back.

Basically, they will take your money.

All I can say is... OMG! I wish I had looked up Scentmatchers LLC reviews before I purchased from them!

The perfume I received from them, smelled like [censored], compared to what they where suppose to send me, which was my discontinued anisette perfume!

What a scam this company is! People who are reading this, PLEASE PLEASE, WARNING! PLEASE do not purchase from them! People don't make up lies just for the hell of it!

I paid 76 dollars for my purchase of perfume and lotion and angrily sent it back for a refund, after I smelled it! DISGUSTING I MUST SAY! All I want now, is my refund, which I have text them and they have failed to respond!

I am a grown woman and don't have time for little games! If you can't deliver, be professionals as a company and stand up for your mistakes, as money don't grow on trees! My husband warned me not to fall for this scent matching company, but me, being so niave at wanting my discontiued anisette perfume so bad...that I purchased without looking this company up!

Shame on me!

If they think I won't take actions in reporting them of their fraudulent...they are sadly mistaken! I worked to hard to make my money, than to just sit around and let it go like that!

You guys are idiots scent matchers matched my cologne to a T, Hollister Drift Cologne, shipped fast everything I wanted scent, bottle, text everything was perfect, you people complain and drive other people away not every experience is bad, but only people who are pissed off decide to take time out of there days to [censor], im here to say go get your favorite discontinued cologne or perfume its WELL worth it.

They couldn't match my request for Hollister's August AT ALL. So what's the deal? If they can match yours and others, why not ours?

I got scammed too. I asked them to match a discontinued aftershave. After two months I got this stale stink in the wrong bottle. They agreed that I received the wrong order. Here's my beef. They want me to return the product sent to me and they will send me the used product that was sent to someone else and then returned. So, I have to wait for someone to return my order and then hope that it wasn't contaminated before return. I wish I had found this site first! With "sponsered" results showing on other sites, I thought they had credibility. DON'T CHANCE THEM!

LAUGHING MY [censor]ING [censor] OFF! Slurpyy A.KA Scentmatcers under disguise! You are such a lame, making money off of people with your scams!

We're idiots because we complain about your fraudulent company as you sit back and take our money! LOL!(^_^)

I must say I did get my money back, but only when I threatened them that I would call my credit card company and report scentmatchers as a fraud! In doing so, my credit card company would reverse the transaction.

It's so funny after me emailing them multiple times about "where's my refund" there was no response! But when I threatened them, MAGICALLY, I get a reponse and got my money back!

And for a customer such as, Slurpy, A.K.A. Scentmatchers under disguise, again LOL! You suck at lying and pretending to be a happy customer! If you are as happy as you say you are...Question, why would you even bother looking up the reviews if you got what you wanted! (^_^) BUSTED! LOL!

Only people who where scammed or had concerns requarding this company would look up reviews on this company!

Slurpy: "im here to say go get your favorite discontinued cologne or perfume its WELL worth it." Again LOL! Still trying to sell your fraudulent products and stay in your fraudulent business!

SHAME ON YOU!
Believe me people, after receiving their product or not even receiving it at all, is not well worth it!

~

Slurpy: "You guys are idiots scent matchers matched my cologne to a T, Hollister Drift Cologne, shipped fast everything I wanted scent, bottle, text everything was perfect"

MQuin: "They couldn't match my request for Hollister's August AT ALL. So what's the deal? If they can match yours and others, why not ours?"

Once again, Slurpy A.K.A. Scentmatchers under disguise, is caught in the act of their scamming business by MQuin!

The people who owns scentmatcher company...PLEASE go back to school, get a degree or something and get a real job!

STOP STEALING PEOPLES MONEY FOR A LIVING!

Oh, for people who wants to know...scentmatchers has removed the link where they check and see if they had an already matching scent of your perfume. It just has proceed, when going to the next step in purchasing your product. It's funny that someone was actually smart enough to know it was a scam when they had typed a fake company in and typed the discontinued perfume they wanted as example "dog [censor]", and clicked the link to check if they already had the scent...and suprise, they actually had the scent! LOL! WOW!

And now the link is not there anymore! Humm...curious as to why? (^_^)LOL!

In life I rather work very hard in accomplishing good money with my own sweat and tears. Never would I ever try or think of working hard to make up a fradulent company, stealing peoples money, and also crushing their dreams of actually making them believe, that they would be getting their favorite perfume after it had been discontinued!

Nakie0018, Thanks for the props! I'm so jealous that I didn't come up with the "dog [censor] test" myself! Although, mine might have said "dead grandma." Love it! This whole ordeal has been so entertaining, it's almost worth it. Smelly, where are you. Come on Adam, defend your dog [censor] now!

Guys i think this is some funny [censor] to sit here and read all thes complaints and yet they are still opened why are they still opened if the [censor] up so much. Class law suit. so the [censor] out of them. Im a actor so im well off so 60 or 100 dollars isn't going to hurt me at all. so this is what im ghoing to do...in going too order from them a sent one that i like and see if they can copy it do the whole texting and everything. now if they come throught and do it to the t like that dude said they have a famous customer...and ill give them props on tv...now if i order a sent the whole text and sent matching thing and they [censor] up and treat me like they treated everyone else on this board so to say...i will shut them.the last people the want to [censor] with is my lawyers. My lawyer is the first lawyer who got micheal jackson off those sex charges against those kids...and my other lawyer is the same lawyer who is puff daddys lawyer so ill place a order and we shell see the out com...

I was excited to find a company claiming to have the ability to "recreate" a discontinued fragrance, so I placed an order with them and anxiously awaited my product. After an excessive wait time, I was presented with a scent that not only was hideous, but did not even come close to what I had requested. I followed their specific instructions on returning my product "for a full refund" minus my shipping costs both ways, and 6 months later, I still have not received my refund. Scentmatchers is a company that bases their business practice on very poor customer service, zero integrity, and ultimately, theft of their customers' money. Absolutely detestable!

My update, a little late but no surprises. I did not receive a refund from Scentmatchers as promised. They still claim I didn't send it and they didn't receive it. So, as several people have done, I reported them to BBB. BBB couldn't do anything because Scentmatchers claims they will refund if I can *provide proof* that I mailed it back. BBB suggested to me that I should take them to small claims.

As suggested by several others, I reported them to my credit card company. I provided the credit card company with printouts of at least 20 other people complaining online with the same complaints. Scentmatchers response, yet again is that they didn't receive the product returned. If they receive it, or proof of tracking number, they will refund. The credit card company said they can't reverse the charges because the merchant promises a refund when/if the product is returned. If I can *provide proof*that I sent it, Scentmatchers will refund.

I've given up. I have spent way too much time and effort trying to get what is justly mine. (Nevermind additional monies mailing my credit card company and BBB info.)

Us consumers have no recourse against this company unless someone starts a class action lawsuit. I'm in. Please contact me at ScentmatchersRippedMeOff@gmail.com. Its not a fake email address. It goes directly to me immediately.

BTW, I too played around with Scentmatchers "searchable database" and anything you put in their WILL find a match. Anything. Including blank. Congratulations! Scentmatchers can match... blank, (null for us database dorks), nothing, anything. Did you know they can match puke? Vomit? Aliens? My left leg? Rrrrrrrg? Lksdabnkrdc? Yep! They do it all!

Too bad they took that off their website. Now. People will start sending in the very last of their cherished discontinued scent only to be screwed.

Its all a load of crap.

Thank you for the Lolita information, Stinkbomb. My issue was resolved, having occurred in 2009, sounding or, I should say, smelling like your "match"! I still get messages in e-mail from Complaints Board regarding this subject!

This is all informative and really made my night, and made up my mind about purchasing their "Product", if you even want to call it that. I'd sooner pay 300 for my real perfume than be scammed out of 76, thanks everyone who wrote on here and sorry about your money loss or time loss

They got me for $77.00. I fell like a fool. now will only buy with pay pal. I should have known if they did not have pay pal, something was wrong with them. Ann Landers said it its too good to be true, it usually is. anumber1

I also have had a very bad expierience with scentcrafters, the first order was fine, the problems begin if there is a return or correction necessary. That is where the company completely and utterly fails! Avoid them!

I wish I had looked at the reviews ahead of time, but I am SORELY DISAPPOINTED! I paid almost $80 for a scent match of Ananya perfume (and matching lotion), and neither smelled like Ananya. The QUALITY of ingredients they use is SO POOR, and the scent would last for MAYBE 5 minutes, then it would disappear completely. I can't send it back of course because I have had it for more than 30 days; I kept it only because I wanted desperately to be wrong about the scent...but I was only fooling myself. My sister is also a die-hard fan of Ananya, and she even said she did not like the scent at all. It is going in the trash. DO NOT SPEND GOOD MONEY ON SCENTMATCHERS PRODUCTS--THEY ARE CHEAP AND POOR OF QUALITY.

They are a scam. I received a scent that smelled nothing like what I ordered. I returned it in 14 days. I waited 6 weeks and never saw the refund posted. I tried contacting them. No response. I tried again. This time they said they didn't have my information on record. I sent it to them. Then they said ok, we will process your refund. No refund. I emailed them. Now they say they never received my return, and will not refund the money. I have filed with the Postal Inspector, and Scent Matchers is being investigated because they have been scamming many people. Do not order anything from Scentmatchers.com!

Ordered a perfume no longer available for them to match and was scammed...they are crooks and lie about receiving returned merchandise. They don't give refunds or anything. They just ignore the problem and hope you go away.

Mildly, its a ripoff.I was desperate to find Diors coloressence perfume unsucessfully, and happened on S/matchers web site.I was informed that they had an 88Kdatabase and could match aforementioned perfume:that should have alerted me.Howdo youhold that many scents, in phials condoms or what?When "smell"arrived it ponged like a crock of you know what. $90that cost me! Sooo...Stay away!

The scent did not smell anything like the original perfume. Could not speak to someone directly about returning the purchase. Even though I included the persons information they would not process the return because HE was not the one emailing and asking the questions about the return. The person returning the email was seemed rude. Never again will I purchase from this company. It is not worth the BS you go through with the WRONG fragrance.

This does not smell at all like the perfume by Yardley. I paid way too much too. What a rip-off!

I wish I had seen these reviews before ordering my duplicate of "Eau de Love, " my favorite perfume in the 70s. I got a pretty bottle and the stuff smelled nice but not nearly at all like the "Eau de Love" that I remembered. I thought that perhaps I chose the wrong perfume by mistake.

Scentmatchers was the worst waste of money. The perfume they made for me smelt nothing like the original. The perfume smells cheap and disgusting. I can't possible wear it out of the house. Their refund/return policy is nonexistent. Their customer service is rude and incompetent. Stay very far away from this scam of a company.

I got the bottle i ordered but scent does not smell the same. I wanted spray. Not sure how to use this bottle. I am unhappy with this perfume. Can you tell me which scent of Prince Matchbelle Perfume did you use. The web site said you were able to match the right scent. Can you let me know what can be done to get me the spray.