Seagate Technology review: Warranty support - lost my hd can't contact anyone chat no help

I have a failed Seagate hard drive under warranty. Case #[protected]

On June 20th, I contacted the support team to initiate the process for a warranty replacement for my failed hard drive. Since then, I have shipped the drive, and it has been delivered to your repair facility on June 26th with tracking confirmation. However, it has not been reflected in your system. Each time I engage with support through the chat channel, I am met with new agents who lack the necessary context, further prolonging the resolution process.

Despite over a dozen interactions, I have been repeatedly asked for my tracking number. Eventually, I was informed that a "tracer" would be initiated to locate the package, with the disheartening possibility that it may have been lost, leaving me without a solution. This situation has caused immense stress and disappointment. Furthermore, I have observed a change in support availability, with phone or email support no longer accessible.

I have been consistently informed that a system transition would occur within three days, scheduled to be completed by July 5th. Regrettably, my order does not appear on your website's warranty replacement page, exacerbating my concerns. I attempted to escalate the issue using my case numbers, but the website returned the error message: "Sorry, that is not a Seagate support case number. To open a new support case, you can connect with our team on Contact Us."

Therefore, I kindly request your immediate assistance in updating the information regarding my order RMA (IR60000416)

Your chat support just runs the clock and will pass me. Once they realize it's lost they will say "Bear with me one moment while I connect you to my colleague. Don’t worry, they’ll have access to the conversation history and can continue the conversation with you." - The colleague never comes, or fi they do it's briefly before the whole chat is reset to the automated bot.

At one point an agent said they were creating claim #[protected] but I've been unable for any chat agent to confirm what it says or if it was created. Please help.