Seagate Technology
Reviews and Complaints

I experienced a disk drive failure on a recently purchased hard drive from Amazon. Drive was installed on my desktop PC, and though not immediate, the drive showed signs of "something not being correct". I removed the drive and saw the sata port connector was not intact. I went to Seagate and spoke with a service technician. They checked the serial number and saw it was a valid Seagate drive, under warranty. The service rep, provided me with a case number, and instructions for where to send the drive to be checked. He explained this would take less than 10 days, and I would then be sent a replacement disk drive. Following the their instructions, I packaged the drive and sent it out USPS priority, insured. I waited several days, but did not receive any email or phone contact about the drive, or if a replacement was being sent.

I contacted Seagate customer service to follow up. The individual provided some information, but could not confirm receipt by Seagate. He asked me if I had any proof of delivery. I provided confirmation I received from USPS. He indicated, he would check with their office in Torrence CA to confirm receipt, and I could expect email providing the replacement drive tracking information. Several more days elapsed, with no email shipment confirmation.

I again contacted Seagate customer service pursuing the same info. This time the service rep said he was going to "escalate this matter to the shipping department to obtain info about the drive arrival at their office.

I provided him with the following:

case [protected]

Drive: ZVT9231K

ref: IR60125638 (this is SEAGATE RMA #)

Delivered, Front Desk/Reception/Mail Room

TORRANCE, CA 90501

March 4, 2024, 1:59 pm

I spoke with customer service again yesterday Apr 09, and was told by the rep that I needed to get proof of delivery because they were not the sender of the package. I contacted USPS yesterday and was told their delivery confirmation info I received was all that could be provided.

I find it very difficult to accept, the Seagate mail room can not locate or provide information to their customer service about a package the USPS indicates was delivered to them.

I am not sure if you can help but the webpage

https://www.seagate.com/contacts

does open but doesn't work. All of the contact number links are hidden behind blinking opaque boxes that don't respond to clicks.

Can you please provide me with Seagate's Tech Support phone number or have them call me, Alan, at [protected]?

This is what I've tried so far

1. Using the website, to verify my drive is in warranty, it is and that I'm entitled to data rescue. I am able to confirm both. Once I select Data rescue I am told to contact support at the above webpage which doesn't work. I tried signing into my Seagate account. That produces the same result.

2. called the main number 800-732-4283. This number refers people

a) to the above contact webpage

b) Lyve

c) Large Data.

I talked to someone at Lyve but they weren't able to help me.

I talked to someone at Large Data but they weren't able to help me.

3. I Googled "phone number" Seagate Data Recovery Services. I got 1-800-475-0143. This number is always busy or the call doesn't even go through.

4. I drove from Pacifica to the large Seagate Facility in Fremont. The receptionist couldn't reach anyone but took my number and that she would give it to someone who would call me back. No one called me back.

It was a complete waste of 3 and 1/2 hours and $20

worth of gas.

5. Calling the DSV Service Center in Torrance, the site is listed as the only US Seagate Service Center. The number goes to a Logistics business, not a Computer Service Center.

They gave me another number and said to ask for Hymie. I called that number but it didn't go to Hymie or to anyone who knew about hard drive service.

I called them back and they gave me the main Seagate number 800-732-4283 which as noted above does no good.

5. More hours have been spent Googling other possible possible phone for anyone at Seagate.

I am very frustrated. If you can help in any way to get me to someone who can help it would

be very much appreciated!

Alan Harris.

I have a failed Seagate hard drive under warranty. Case #[protected]

On June 20th, I contacted the support team to initiate the process for a warranty replacement for my failed hard drive. Since then, I have shipped the drive, and it has been delivered to your repair facility on June 26th with tracking confirmation. However, it has not been reflected in your system. Each time I engage with support through the chat channel, I am met with new agents who lack the necessary context, further prolonging the resolution process.

Despite over a dozen interactions, I have been repeatedly asked for my tracking number. Eventually, I was informed that a "tracer" would be initiated to locate the package, with the disheartening possibility that it may have been lost, leaving me without a solution. This situation has caused immense stress and disappointment. Furthermore, I have observed a change in support availability, with phone or email support no longer accessible.

I have been consistently informed that a system transition would occur within three days, scheduled to be completed by July 5th. Regrettably, my order does not appear on your website's warranty replacement page, exacerbating my concerns. I attempted to escalate the issue using my case numbers, but the website returned the error message: "Sorry, that is not a Seagate support case number. To open a new support case, you can connect with our team on Contact Us."

Therefore, I kindly request your immediate assistance in updating the information regarding my order RMA (IR60000416)

Your chat support just runs the clock and will pass me. Once they realize it's lost they will say "Bear with me one moment while I connect you to my colleague. Don’t worry, they’ll have access to the conversation history and can continue the conversation with you." - The colleague never comes, or fi they do it's briefly before the whole chat is reset to the automated bot.

At one point an agent said they were creating claim #[protected] but I've been unable for any chat agent to confirm what it says or if it was created. Please help.

My Seagate drive doesn't work , it is under warranty , but the Seagate system will not initiate on line chat support , the warranty return doesn't work nor does anything else on the seagate website . How do I get the data recovery that is promised

Please see below some of the responses from both Australia and Singapore websites

My serial number is NACGZM0F

PART NUMBER 3EEAP3-570...NOTE THE NUMBER ON THE PACKAGING IS DIFFRENT TO THE PRODUCT WHICH IS PART NUMBER 3EEAP3-500

Hard drive is still under warranty but won't connect to laptop or show the drive. I used all self-help tools and have started a warranty replacement process, but I cannot find any way to ask a question through online chat or phone. Website shows online chat as available but there is no where to click to open one. I don't want to return my drive as it has all personal information on it and want to understand how that is protected. But I can't contact you to ask this. Order ref: IR60012132, date is 7/15/23

Hello,

I just had a horroble cs. experience with that co.! Namely, I needed to chat with them at least 10- 20 x to no avail, my issue was resolved. In the meanwhile, my inbox was flooded by their mostly automated e- replies with case #: [protected]...:)

I have sent drive for repair and data retrieval > 1 month ago. Initially, their local courier UPs has flooded me with tons of unneceesary paperwork w/ never available human f/u on fillings. So, I decided to ship it at my cost.

After that their Mgr., as suddenly awaken from some sort of nitemare, has contacted me a few wks. later after I received their receipt notice, writin me in e- that I should not sent it via oth. service... Hello, that was after it was received by Seagate.

Then there were absolutely NO updates until it came the automated e-mail notification that data were recovered and they were sending me my disk back,

I asked to be called by Mgr.- NO ONE has EVER called me...

To my astonishment,I received different disk with only 200 Giga of memo available vs. my original oen where it was 1+ Terra..:-) last wk. There u go- needed to initiate chat again 2 d. ago.

Was then told that actually that was just a back up disk , and replacement for mine which is old. used one by someone is ab. to come...I scheduled to be called my Mgr. and was expectin call like a fool yesterday-- but again no one called me.

During last chat yest., I learned that disk to be sent will be refurbished. I waited for several hs during chat for a call receiving various stupid excuses from an agent stating that first they were calling me and am not picking up phone that was in f. of me.. to finally telling me that there are some limitisand they cannot place outbound to my country.

I have a long ttime experience in cus. care and as a final warning: please do NOT DO any business w/ that companjy and WAST even 1' of your time, TOTALLY UNWORTHY they're just a bunch of UNSERIOUS charades !

I am refusing that Cd sent or stated to eb sent finally by them as there are no accessories i.e. cable. Form previous lack of comm. on their side, I've understood that mini disk is mine and there will be ntg. else sent to...

Investigations have commenced regarding whether Seagate is honoring the warranty it promises consumers who purchase certain models of its hard drives. Seagate promises consumers that “inside the box” is a “manufacturer’s 5-Year limited warranty” or “3-year limited warranty.” Despite this, some consumers have been told by Seagate that their hard drives are not covered by any warranty, based upon the serial number of their hard drives.

http://bit.ly/ibRqSt

Seagate Technology--C/O Jabil Global Services, 5700 South International Parkway, Suite A McAllen, Texas 78503

Sent my hard drive out for RMA on October 16th 2006 at 11:42A.M.--They informed me via email on the 20th that they have no received my drive, the serial number of the drive is 5LS2NANY, Sent to Mcallen, Texas, Suite A--Dealing with the company is a pain in the rear, tried dealing with the Supervisior already, no help, United States Postal Service shows (with the tracking number help) that the drive was delievered on Friday October 20th, 10:15A.M. Central Time.

What I want from this complaint, is my Drive Repaired/Replaced, and sent back out to me in a timely fashion, no more run around, I'm sick of the run around...very sick of it, and indian speaking accent is enough to drive a person nuts. So if an upper level Manager or someone high up can help, please do, your Warranty support customer service stinks

Sincerely
Patrick

Copy of the October 20th Email message of them saying my drive wasn't there

-----Original Message-----
From: [protected]@seagate.com [mailto:[protected]@seagate.com]
Sent: Friday, October 20, 2006 12:35 PM
To: b
Subject: [ #90611]: WarrantyWebMail|United States|NONE||Other

Dear Patrick,

With regards to your query, we would like to inform you that we have not received the faulty drive from your end for the RMA # [protected]. If you have shipped the drive to us, then kindly e-mail us back with the tracking number, so that we will be able to forward the same to our shipping team to investigate.

We would request you to kindly contact Seagate Partner program at the e-mail address partner.[protected]@seagate.com, so that they will be able to provide you the password and you will be able to check the status of the RMA online for the User Id 'S7246751075'.

If you have not shipped the drive to us, kindly ship the drive to us and once we receive the faulty drive from your end, depending upon the availability the replacement drive will be allocated within 24-48 hours and the transit time will take approximately 3-5 business days.

For further queries mail us back.

Regards,
Dolly
Seagate Warranty Support

US Postal Service Tracking Info:

Status: Delivered

Your item was delivered at 10:15 am on October 19, 2006 in MCALLEN, TX 78503.

So in conclusion they should have my package

P.S. Please Forward to Seagate Warranty [protected]@seagate.com (no specific person) just forward to warranty support letting them know the complaint is filed, and unhappy with there service so far.