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This is what I have sent them!
To who this may concern!
My reference number: 93994
I had purchased two tickets for the match with Mallorca Vs Barcelona for 26th September @ 21:30 I called at 15:28 to inform that I have not received the tickets as yet as was informed this is normal and I should get something through within the next 1 to 3 hours. 19:09 I made a call and was on hold for 1hour and 27 minutes before the call got disconnected. I then called back and and left a voice message on option 2 with tickets not arriving and the event being in the next 24 hours and still no call back. I then carried on calling and was on hold for a further 34 minutes to no one answering. We travelled to Palma to watch this match and it was a surprise for my 73 father in law who also travelled from Buenos Aires to visit and go to this match and in the end we didn't go. I want an explanation as to why, a FULL refund for my tickets and also compensation for my time including travelling to the stadium. My number is: +44 [protected] and expect a call regarding this issue! I am not happy with the service I received and will be taking this matter further if not resolved.
Thank you!
Desired outcome: Refund and compensated for my travelling time and call time as this was over 2 hours of waiting to getting nowhere.
