Seattle Direct Coffee review: Excessive charges 68

These guys completely suck...what a horrible way to earn money. Such a scam!

Well I called and they did give me a return number that had to put on two sides of the box I was returning it in. I was smart enough to send it with a delivery confirmation because when I called them they said they didn't get it back. I told them I had confirmation that it was delivered and on what date and time and I was told they would request that a refund get processed. As of today I still have no refund! It's been weeks and when I call to check on it the person on the phone just said "your not the only return we have to process". It sure took them no time to take the money out of my account 3 times in on month. I wonder how long it will be to get it back. I agree these people are taking us all for a ride. If there is a class action law suit I am in!

Well I would say I learned something new by reading the complaints. But, alas I should stand in line with everybody else. I too was suckered into buying into an ad they were running on a web site I frequent. I get 5 lbs of coffee for $25, sounds great right. Wrong, I got 2 travel mugs, 2 coffee cups and 1 1/2 lbs of coffee in the first shipment and a shipping and handling fee of $34.95? Well, 4 shipments later and $34.95 each I received my 5 lbs. I refused anymore coffee deliveries via UPS, and called them and cancelled everything. I informed the person I had received my 5 lbs and that's all I wanted. She told me I would be getting twice monthly shipments at $35 a wack for shipping. Needless to say the 2 shipments I sent back still have not been credited to my account. They need to be reported to someone with some *&*&^ who can run them out of business.
Kevin (taken for a ride in Louisiana)

The same thing has happened to me. Unauthorized charges and when I called the company the man was extremely rude and hung up on me. I am filing a fraud claim through my bank and reporting them to the BBB.

Here is information, they are doing another 'scam' to get people. It is too bad! I used to buy the coffee, not anymore!

This is a complaint about the company from a blog:::::::::::::::

'I 'play' myfarm on facebook. It's silly, but somehow kinda addicting. I'm trying, and going to wean myself from it because it's mindless and a time-sucker. Maybe. Anyway, there are certain things that you can only acquire with 'farm credits' or real money, and I'm not paying real money. I've never wanted to do the surveys or try the offers to earn credits because I thought they'd be scams or attack me with spam. I really did want the farm credits. One day I saw an offer for Seattle's Best coffee from SeattleCoffeeDirect.com, also known as WorldBeanCafe.com. For $5 you'd get thousands of farm credits, 2-12 oz. bags of Seattle's Best coffee, 2 travel mugs and 2 mugs. The offer said you could cancel at any time, so I went ahead and signed up, knowing I would cancel right away. I got my credits and had fun 'buying' stuff. I received my shipment. Before I could cancel my membership, I got another shipment containing 2-12 oz bags of coffee. I immediately contacted SeattleCoffeeDirect.com and canceled my membership. I got a confirmation number. They told me another shipment was already en route. Not wasting any time, huh? They told me I could send the coffee back and my account would be credited. As soon as it arrived I paid over $8 in shipping fees and sent the 4 bags of coffee back to SeattleCoffeeDirect.com. I paid for delivery confirmation, so I know they got their stupid coffee back. Yesterday I received my credit card statement. I was charged $25 for the $5 offer. I was charged $38.95 each for the next two shipments that I sent back. I was charged another $38.95 for a 4th shipment that was dated after I canceled and that I never received. I was fuming. I left a message with them yesterday and today (July 4) a 'manager' called me. I am no meek mouse when it comes to stuff like this. Her concession? She'll give me a $10 credit on the initial offer. She said I didn't read the fine print. I didn't realize I'd have to go to their website first to find the fine print. She said I'll receive a credit of $77.90 in 72 hours. I'll receive a credit of $48.95 by August 4. I told her that as far as I was concerned her company was out to scam people. That if 1 in 15 people did not check over their credit card statements they'd be making a fortune and that's what they probably count on. She had no explanation for the 4th shipment that I was charged for and never got. I do. Don't you? If you see an offer from SeattleDirectCoffee.com, stay far, far away."

I just got scammed by this company as well. I got suckered into the www.chooseyourcolor.com for a free laptop. Of course, I received two samples of coffee and two mugs for $2.97 shipping. When I saw the additional two charges of $38.95, I was informed by the company that 3 shipments were on their way...within 5 days of each other! I of course am disputing the charges with my bank, and the supervisor at Seattle Direct Coffee I spoke with was a jerk! She said their website and terms and conditions identify they will only do store credit, no refunds! She is lying! Their own order form says if you are not satisified, you can send back any unused coffee for a FULL REFUND! I recommend that everyone who got scammed be sure to dispute the charges! I don't know yet if I will get my money back from the bank, but it's worth a try. What a horrible company!

They put charges on my card that were not authorized. They put four charges on my card in three days time. Then when I called to complain the customer service department refused to let me speak with anyone who could help me. The person I did speak with ID# 3005 claimed that there was no one in existence that could help me. That there was no one higher in the company that could give me a refund of the money they stole from me! Don't you think if she was the highest person in the company she could give a refund of stolen money?

DO NOT EVER DO BUSINESS WITH THESE CROOKS!

I have been trying to get a refund back from Seattle Coffee since June. I called today 9/31/09 and was told by a supposed manager that I would see my refund in 48-72 hours and that a return authorization was sent to my bank. I called my bank and they have no return authorization. I am sending a complaint to the IL Attorney Generals Office today regarding this scam company.

We were also screwed. I was doing a survey and reward thing and signed up to sample coffee for $1.00 sipping cost. Once they got the information from our account we recieced 2 broken white coffee cups. Two thermal mugs and 2 bags of coffee. When our statement came for that month we have been charged 3 differfant amounts in one month, plus the one dollar.

The same thing happened to me, and when I called they said they would cancel but they have charged me $160 total and keep shipping me the same thing over and over again. My bank account has now been put into the hole by -60

totall crap, , trying to call now, , no answer, , and pick ups just to get disconected, , ..they were fast to charge and never even notified me of getting a delivery, , ..high dollar coffee, , crap service, , scam rip off, , headache

I have several charges I did not authorize on my card and can not get through to this company every time i call
it tells me they are not open today. and the number on the web site contact us is dissconnected.

OMG I too got sucked . When I tried to return my shipments I received after I cancelled they told me no.
SHAME ON THEM>.

yup.
facebook games.
take a quick survey, drop 9.99 on a product...

I figured out today what was going on.

call 1: busy
call 2:office hours are 10-6 pm eastern time (it was 330pm est) our offices are closed.
call 3: got a rep.
sure, we will cancel your acct, and their will be no charges.
you will have an email with a confirmation number.
(surely withing 2 minutes I had an email)

so, if I dont come back...assume it worrked

Same thing happened to me; I signed up for a free trial, followed by a semi-monthly plan (unless I cancel). Two days after signing up, they sent out TWO shipments at $39.95 per. They had changed the agreed upon terms from semi-monthly to twice per week without my knowledge or consent. When I called to cancel, I told them I intended to refuse delivery and they agreed they would issue a credit for both upon return receipt of the product. Here it is 6 months later and I am STILL fighting for a refund for products never received on a plan I never agreed to.

With the way they rip of consumers, they should not be allowed to do business.

I FIRST GOT THIS $2 OFFER AND YOUR ARE GIVEN 14DAYS TO CANCEL, BEFORE I COULD CANCEL WHICH WAS TWO DAYS LATER FROM THE ORIGIN ORDER, THEY CHARGED MY ACCOUNT 38.95, I HAD TO GET A REPLACEMENT CARD, I HAD TO CALL MY BANK, AND NOW ALMOST 4MOS LATER THEY'VE GONE IN AND CHARGED MY ACCOUNT.79.95 FOR MORE COFFEE. THIS COFFEE IS NOT THAT GREAT, ESPECIALLY FOR 79.95. I'D LIKE TO KNOW WHO CAN WE CALL OR GET IN TOUCH WITH TO TELL OUR CONCERNS .

I have never ordered from them, they got ahold of my credit card and charged 79.00 dollars, for some coffee... I called my bank right away, they said I have to wait for 30 days for them to refund it, when I called them they said it was a mistake and it will be refunded dec 1st 2009, thats crazy it came out nov 2 2009, I had to change all bankin cards and everything. Never Ever Order Coffee For this Company.

I sent two letters to this company - and they still send me stuff and charge my credit card!

No email or contact info on website and they don't answer their phone.

My bank is good and we have been disputing the charges. I just filed a complaint with the IL Attorney General - if enough people do that perhaps they will take action.

Takes two minutes to fill out the froms - here is link:

http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf

I too feel into this SCAM. I was charged $38.95 on 8/12, 8/15, and 8/18. I called to cancell and was told they would. I received coffee on each of these days. I asked them where to send back which I did. To this date I haven't received a refund. Now, e-mailing chicago.bbb.org, along with ftc.gov (federal trade commissison).

My husband got a call from his credit card company about a $79 charge from Seattle Direct Coffee. Since he didn't authorize the charge, they flagged it as fraud. Then today, he received a package from Cafe Saporito. I'd really like to know how they got his card number since we've never ordered from these companies, let alone even heard of them. These are criminals and need to be thrown in jail! Thankfully, our credit card company caught it and have issued a new card so we shouldn't have to worry about any more charges. I'm still going to check it regularly and do everything in my power to stop these low-lifes from scamming more people.

I was charged for 2 shipments that left the ware house the same day or day after I went online to check out their site. I only drink maybe, 1 cup a day. So, why would I order 2 shipments before I even got the trial of the coffee. I am out +/- $90.00. When I called in July...they were going to refund me my money, but it would take billing cycles. I HAD TO CHANGE ALL MY BANK INFORMATION SO THEY WOULD STOP CHARGING MY ACCOUNT!
Had I knonw this was just a scam, I would not have even tried their coffee. Attorney general of NC and the BBB have been contacted. I have a cousin that is an attorney...Guess I'll have to sick him on them...any one else suing?

RE: Seattle Coffee Direct

I would like to add that all I wanted was, a pair of cups and samples of tea they said would cost only $2.? for shipping . I then got a charge to my bank of $79.00 for bags of tea ...I called back and got them to refund me the money .
Then 3 months later they charge me again another $79.00 for one bad of tea..
I called them they say yes I had cancelled, but another system in there data base said I was still active...and that they would delete me from there database, but yet after more than 5 days no refund...
I have made numerous calls, a few time I was told what there policies are . had disagreements with there customer reps, they were rude ...to me it seems that they are stealing money from . maybe a lawsuit will help me . I am thinking of asking for $80, 000.00 for the inconvinience and trouble they have caused me .

I have received yet another unauthorized shipment from Seattle Coffee Direct. I contacted them the last time I received 2 bags of coffee priced at $79.00 each. After 2 days of calling attempts, I finally spoke with a customer service person and I was told that I would receive a refund within 5 business days. It is nearly ONE MONTH later and I've still not received a refund.

Today's shipment included a travel mug as well as another bag of coffee.

I am contacting my bank to report this company as well as contacting my attorney.

they lie! they charged me 3 times, never crediting my account for returning the coffee and now a year later i get a charge for $79! dont order from them ever!

They charge me $79 and I didn't order anything. I tried talking to my bank (wachovia) and they are not helping me get my money back either. I don't know if I'll ever see the money again. I've talk to Seattle Coffee direct and they told me it was a "computer problem". They also told me that they would return my money in a month. I finally got help with this through wachovia, but I had to do it on the phone. So I hope no one else has to go through this. Merry Christmas

Twice, I was shipped 1 pound of coffee with a coffee mug that I did not order. They then charged my credit card $79.00.

When calling their 800 number (which I did 6 times) you never get a live operator and are asked to leave a message and they will call you back. Never received a call back.

Avoid this company - please!

There thieves took $277 unauthorized out of my bank account after sending me numerous packages I did not authorize. I was told by Jeanette, the supervisor I would have my money back after they received their merchandise within 10 days. They received all their merchandise back on October 28, 2009. I have called more than 14 times and on today, December 30, 2009, I still have not received my refund. Since I work for attorneys, we are filing suit against these jerkoffs!

Like so many others, I ordered the intial product and then kept receiving more coffee at $34.00 a pop. I sent the shipments back and requested my account be closed - this was back in June/09. Then, to my surprise, in December/09, I started receiving the product again - two shipments within a week of each other - and charges on my credit card of $79.00 per shipment. I called on Dec. 24th and actually spoke with a person (Cynthia), who said they were trying to close my account but accidentally reactivated it ... I don't understand how that can happen. I was told my account was cancelled, given a cancellation number and sent a confirming email. I was also told my credit card would be credited "once the appropriate person/people return to the office after the Christmas holiday". No credit to my charge card ... it is now Jan. 19/10 and I cannot get a person on the telephone. I have written to my credit card company, but the charges are still on my account. Seattle Direct and all its affiiliates (or aliasas) need to be shut down.