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CB Internet and Software Sedgwick Claims Management Services Claims management
Sedgwick Claims Management Services

Sedgwick Claims Management Services review: Claims management 5

J
Author of the review
5:07 pm EST
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My property manager at the apartment complex I lived at filed an insurance claim for me to recover damages for a roof leakage that occurred more than once causing my computer equipment to short circuit and die due to the water/flooding. Since my renter's insurance didn't cover this (and it was a defect in the property's roofing), they filed with their insurance company (Sedgwick Claims Management Services). I was advised there should be no issue in recovering my damages. They even discussed directly with the insurance company and their adjuster also felt the damages should be paid for. Now, weeks later, the adjuster won't return any of my calls or emails. The only way I can get her to respond to me is asking my property manager to reach out on my behalf. Then, when she finally responds via email, she has the audacity to scold me for contacting her multiple times. Her reply to me was telling me not to follow up with her more than once and to allow her time to respond. I waited weeks every time and finally had to complain to my property manager that there was no response. So for her (Angela Johnson) to tell me not to follow up is absolutely inappropriate and unacceptable. I think two weeks between contact is more then an ample amount of time. She clearly just chose not to respond until I complained. Why does it have to take a complaint to get some decent customer service? After all that, her only response is "file is under review." All documentation, information, etc. was provided a month ago. Further clarification was provided two weeks ago by my property manager who told me their adjuster agreed this claim should be paid. Still nothing. Not even informing they are working on payment. Just that rude response telling me to stop contacting her. There really is no reason it should take THIS long for them to resolve when my property already accepted fault for the damages and asked them to pay. I tried so hard to be patient and understanding, but my adjuster has been rude, unacceptable, and elusive. I should be reimbursed for my damages yet they continue to push this aside.

Desired outcome: Reimbursement of $1,538.82 for the damages incurred

Keywords:
adjuster computer equipment customer service damages insurance claim property s roofing renter s insurance roof leakage short circuit water flooding
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Elisabeth MS
Houston, US
4 comments
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Mar 03, 2023 2:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fell at CVS on December 19, 2022 insured my leg, till now I had 1 phone call and 2 e-Mails telling me my claim # it is now March and I’m still waiting for a resolution, my e-Mails are not answered,

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Nobody Knows Me
US
1 comments
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Jun 01, 2023 6:05 pm EDT
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Similar story. The company is fraudulent. They set up their company in a way that is difficult to take legal action. The mistake I made was wasting time for 16 months before getting lawyers involved. I went through literally 10 different claims processors. In the end, none of them ever did anything. Either get a lawyer right now or move on. And unfortunately getting a lawyer is a headache because they have protected themselves hiding behind obscure third-party laws. Hopefully, class action soon or laws change.

In the future as soon as any sees Sedgwick refuse to deal with them and start a lawsuit again against whoever is trying to get you to use Sedgwick. Refuse. They are frauds and it's a waste of time.

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Elisabeth MS
Houston, US
4 comments
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Jun 01, 2023 8:55 pm EDT
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Replying to comment of Nobody Knows Me

If I would have known, I would have gotten a lawyer right away, Sedgwick is not interested in closing the claim, but delay and delay, hoping you forget about them, now it’s June 1st and still nothing

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Elisabeth MS
Houston, US
4 comments
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Sep 27, 2023 10:59 pm EDT
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Replying to comment of Elisabeth MS

It’s September and no resolution, all the want is for me to forget about it and go away

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Elisabeth MS
Houston, US
4 comments
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Sep 27, 2023 11:05 pm EDT
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Replying to comment of Nobody Knows Me

If I would have know that before, I would have gotten a lawyer right away and

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  3. Sedgwick Claims Management Services emails
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    P.O. Box 171816, Memphis, Tennessee, 38187-1865, United States
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    Nov 20, 2024
Sedgwick Claims Management Services Category
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