CB Internet and Software Sedgwick Claims Management Services denying my claim

Sedgwick Claims Management Services review: denying my claim 4

Shirley Toback of US

Jan 24, 2017 8:00 pm EST

Featured review

File# L1611145114-0001
Claims Associate Andrea Cruz notified me she was in charge of my claim which was due to a new refrigerator leaking water onto my floor and causing permanent water staining. She asked me to get 2 bids for floor repair or replacement, which I did and submitted to her. Once I did that, I could never get in touch with her again. She would not return phone calls or texts.
I want to get my floor replaced. It was fine until the water leakage ruined it. This company is horrible for customer service. How rude to ignore me!

4 comments

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Sedgwick@sedgwick.com

1 comments

Sedgwick@sedgwick.com of US

Feb 13, 2017 12:39 pm EST

Verified customer

Same thing happened with Andrea. I have tried to to get in touch with her every week - calls, emails. Completely ignored. I called the main line for sedgwick to find out the case has been moved to a new claims associate who never got in touch with me, so I left a message and started the process anew.

brisa3

1 comments

brisa3 of US

Feb 14, 2017 10:43 pm EST

Verified customer

I'm in this exact same boat! Joquia was my original contact, I turned in all of my bids and my photos and she tells me that I'm being transferred to someone new because our refrigerator was purchased at an outlet center. I have called and emailed Donna, the contact multiple times over the last week and a half and have never received a response. I sent Joquia an email today hoping she can get someone to call me back. This is so irritating and I need to get the area dried out and the floor replaced.

ايمان مصطفي

1 comments

ايمان مصطفي of US

Jun 22, 2017 10:47 am EDT

same thing happened to me claim # L [protected]-0001 calling, emailing my rep is Kiantra Thornton with fruitless outcome . Mt fridge leeked after replacing my ice maker and damage my hard wood floor, obtain more than two estimate sending all the documents needed without any luck

Hawks 12th Fan

4 comments

Hawks 12th Fan of US

Oct 29, 2018 6:18 pm EDT

Hi — my claim for water floor damage was caused by a Sears washing machine repairman — 2 YEARS AGO. I have complied with all of their requests for documentation, estimates, and photos. Did any of you settle your claim? Well, I received a call last week stating that Sedgwick will not be paying my claim of 2 years because Sears has declared bankruptcy. Any suggestions? Thanks

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sedgwick@sedgwick.com

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patrick.lunn@sedgwick.com

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Sedgwick Claims Management Services address

P.O. Box 171816, Memphis, Tennessee, 38187-1865, United States

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