We received our 1st order from the supplier in August 2021 & our material was short. We took it up with the supplier & they acknowledged that they short supplied & said that they would add it to our next order which was to be received in December 2021. They even sent us a promise letter to say that we would receive our short supply with the next order but on receiving our order in December 2021 there was even more material short including the shortage from the 1st order. I am also attaching a copy of the promise letter received from the supplier.
Desired outcome: We would like to be refunded for the short supply of material for both orders as per the promise letter received from the supplier.