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Buyer Beware Shapell Homes sold us our worst nightmare. Shapell “Pride Of Quality” I hope that your marriage can survive it. Our hillside is moving damaging walls, slabs, pipes, tile and more. We have had two major plumbing failures causing more than 100k in damage. We have water pouring in through our walls in several places each time it rains. When we ask General Counsel for Shapell Thomas Ingram to please fix our home he told us “that you have two choices live with it or sue us”. When we did they filed suit against me involving thirteen causes of action, all of which they lost!
This is the worst and most unprofessional company I have dealt with in my 49 years. I worked very hard to purchase our home in the once upscale neighborhood in Laguna Niguel called San Joaquin Hills only to have our dream home turn into our worst nightmare. Please visit our website for additional details at www.ShameOnShapell.com S.O.S. homeowner in distress!
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Shapell built home a year ago. I am the third owner. I discovered something the inspectors had not! When I pulled up the poorly installed wood floors I discovered a saturated cement floor! (That wasn't all) I contacted my insurance company who was sympathetic however they realized it had been wet long before I purchased it. The soil is part land-fill, part whatever was there and the two don't seem to mix. I hired an attorney to help sort things out. We went to the mandated mediation- to no avail. Now this has cost me $150, 000 and I still haven't been able to move in. The home is located in Eagle Ridge, Gilroy- the site of other complaints. I can't afford to take this further on my own. Is anyone able to connect me with a class-action suit? Two years ago 50 households prevailed over Shapell and received money and repairs. I wish the prior owner had had sense enough to join in- he did not- so I am left with the problem! (The secondary problem was non-disclosure on his part- not a choice to pursue by the attorney. The above complaint is real and valid- the dream home is a nightmare!