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Do not buy it.
Inv. # c13298807636067.1
payment sent to: [protected]@outlook.com
Date 7/09/2020
Full Refund
Ordered a baby doll for wife's mother. This by no means meets the description and never buy from again.
Yes, I have sent two emails and no response to either.
Have contacted, I decline off of 3.00 refund where I paid 41.98
[protected]@kokoerp.com
Well I heard back from this Con Deal of 41 dollars and some change This is a response I recieved yesterday
malekesmcgnkk@kokoerp.com Wed, Sep 9 at 5:36 AM
"Dear customer
Sorry to disturb you.
We received your PayPal dispute and sorry for the trouble bring to you and making you in bad experience.
For this case, our company has seriously recognized our mistakes and corrected it.
As the compensation, could we refund you 50% of your order first?
Because your money is frozen in PayPal, we can not refund to you directly.
Could you please help us close the PayPal dispute first and once you help us to close, we will refund you as promised without any hesitation within 2 working days.
Waiting for your reply,
If you have any questions after receiving the payment, please feel free to contact the store customer service.
Have a nice day!
Best regards...
This was my response back to "malekesmcgnkk@kokoerp.com"
I will not correspond with you on this. You have had your opportunity to make good. My money will stay frozen in PayPal. Do you think I am going to go for 50%? Really. Your trust in my eyes is lower than a pile of dog poo. You send the reply via PayPal Dispute.
maleskesmcgnkk
cc/paypal...
I did get mine issue taken care via paypal today on this with Shinnestar. [censored] made me an offer again to give me a full refund but "I had to pay the shipping back to China" I went to paypal again on that. That time I had no way to decline his offer. I took it further to paypal's message-email and voice my case. Here is what I got back today
"Hello, David. Thank you for contacting PayPal messaging. I apologize you had this issue with your purchase. I have reviewed claim number PP-D-xxxxxxxx $41.98 and have closed it in your favor" I even added to my thank you to paypal they need to quit processing cards for this Con-Job
send me my order, #2261, either my doll or refund my money $38.98. it has been over a month sincce I ordered it. don't make me force you to do it.
They did t to me too, and apparently NUMEROUS others, so much so that it has to be quite transparent to social media and paypal as to who is not a legitimate seller, and they obviously choose to turn a blind eye. I hope they will at least acknowledge my claim and refund my money. Already tried talking to the seller and they want to refund me 3 dollars of a 42 dollar purchase, and let me keep the trash they sent in place of the item I ordered. No thanks, damn time wasting thieves! They should not be permitted to run the same scam on a continuing basis.
It is a shame for this sham is it not? They offered me 3.00 to in the beginning, then went up to 5.00, I told the Chinese jerk to shove his 5 up his [censored]. Filed the complaint with Paypal thru the resolution center. Seller answered this time with a 4.00 refund. I denied and am still await Paypal's decision. Best Thing to do is keep on the social media and complain on them. And we are supposed to have PayPal Buyer Protection yet they fight us too meaning Paypal. If I dont get my money back via PayPal they can shove their account too. I will close and pay it off and never use them again. And I been a loyal PayPal user for 25 yrs.
@David_R, Yeah, I am having trouble with PayPal on this. The best they came up with is full refund, but I had to return the "item" to the sender, and provide tracking. Well, USPS to China with tracking was over $100! So I sent the stupid thing with just the customs declaration to serve as tracking, at a cost of $17 to me, for an item that is 100 percent fraudulent sale. As you say, PayPal Buyer Protection seems to be worthless too if this is the way they handle a company that is notorious for fraudulent sales. After all, they get their chunk for every purchase, regardless of whether it is legit or not. It still remains to be seen if after all this I get any refund. Yeah, I hold PayPal to be responsible to make this right, I too have been a loyal PayPal user for 29 + years!
Sorry, that should say PayPal user for 20 + years. Typo.
I think we should band together and collectively bring criminal charges against them. If you are interested in doing something like that, feel free to send me an email to Koteria05@yahoo.com subject line Shinnestar lawsuit.
Take care.
I would be interested to be involved in that.
I would be interested in that
It filtered out your actual email address, it only says [protected' at yahoo dot com.
I had the same problem ; paid $40:98 for a product and when it arrived it was complete rubbish- did not even resemble the advertised item. When i complained, they offered discount on a future purchase [ as if ]- then $2 compensation. I escalated the matter with Pay Pal and am still waiting for the case to be resolved.This seller can only be described as SCAMMING SCUM ! and should be shut down
Hey everyone... I just got scammed by this company as well. I ordered the real lifelike journey doll and received the hatd little 4 inch plastic doll. I contacted them and they got back to me saying they will only give me a discount on another purchase. This is ridiculous!
Jennifer Melgaard
Minnesota
FYI, this is what I received: