Simonmed Riverside review: Staff/customer service

I am a veteran and I went to this facility because of a VA claim that I am processing. The incident was so horrible that I had to leave the location before even getting my x-rays done.

Elizabeth, who was the staff member at the front desk was extremely disrespectful. rolling her eyes at me and hissing with her mouth as to display her carelessness with me. Then began speaking spanish to her co-worker in front of me saying something with the word "Puta". I am certain she was talking about me. I felt I was completely appalled by her actions. This was a referral through Optum Serve as they are handling my claim through the VA.

I had an appointment at 11am today. I arrived at 10:20am. I was told that they only do walk-ins for x-rays and that I have to wait my turn. Even though I have a text message and confirmed appointment time of 11am...

Elizabeth told me there was 3 people ahead of me and it would be about 30-40 minutes. I figured, ok ill still be seen by my appointment time. I watched 4 people be called ahead of me. at 11:05am I went back to the counter and asked how much longer it might be. Elizabeth rolled her eyes at me and hissed. then after looking at her computer, she looked back at me and said there was still 2 people ahead of me and it would be another 20-30 minutes!

I said that was unacceptable and requested to speak with a supervisor! She then laughed and said, "there isnt one here".

After I demanded to speak with her supervisor, she gave me a phone number of 909-325-9634ad said it was her supervisor. She then grabbed her cellphone in front of me and began texting someone (I am assuming the supervisor) and was ignoring me.

I was the only white person in the waiting area and she and the other staff member were hispanic. It was clear to me that she was not going to assist me in anyway and I believe she even put people ahead of me!

I called the supervisor who was also hispanic (based on her accent) who told me "well to bad, you are just going to have to wait".

Then I wanted my paperwork back as I did not trust anyone at that location to have my personal information. She then laughed again and said I can have a seat and wait cause it was going to take "a while".

She went to the "shred box" and began pulling papers out as slow as she could and one by one looking at each paper and playing games just to try and upset me more.

As a veteran I will do anything I can to inform any and all entities who have control over this facility in hopes that no other patient, and especially no other veterans are treated this way! I felt completely discriminated against based on the fact that I was the only white person there and they were clearly showing preference to the other hispanic people that were there.