Singapore Airlines
Reviews and Complaints

I lost one of my luggages while traveling from New Delhi to Singapore today, arrival time being 6:10 a.m ., Via Singapore Airlines Number SQ403. I had two checked-in luggages, one of which is untraceable. I had attached 2 similar luggage tags on each of my bags for easy indentification. I found one of the luggages, while the luggage tag of the other bag was lying on the ground, near conveyer belt 42 where I was supposed to pick my luggage from.

Luggage Tag number- SQ417156
Ticket number- [protected]
Lost and Found Complaint Reference Number- SINSQ27381
Kindly trace the baggage at the earliest and oblige.

Regards
Pankaj Kapoor

HI
I travelled on flight SQ 529 Chennai to Singapore on 11th July 2018.
I m a born Singaporean and Indian and I m not an Indian National. The reason why I said this is because I believe one of yr flight stewardess by the name of Yong...(I see the name well as the badge was reflecting - I think yr HR should make a matt finish badge instead).
A passenger was sleeping and her seat was pulled back. I was served dinner and I politely told this stewardess if she could ask the passenger to raise her seat up as they are serving dinner. Instead of trying to wake the passenger, she rudely replied, you can do that yourself. I quickly slammed at her and said, it will be impolite if I do that and I m sure you have all the right to do that instead. She ignored me and left. I had difficulty to consume my food. Then I approached your senior staff (malay lady) wearing a green uniform. She apologized and woke the passenger up.

After that, I noticed that this Ms Yong or something showed attitude throughout the flight.

I m just shocked as this is the first experience of such rudeness in SQ FLIGHT!
I REALLY WONDER IF SHE IS REALLY A SINGAPOREAN?

SQ31 from San Francisco to Singapore.

I never get disappointed to Singapore airlines as much as today. I understand that the plane is having an issue and the team here tried to fix it, however, your team should have make earlier call to disembark the customer not after 3 hours on the plane, plus we need to wait another 2 hours again just to find out the flight was cancelled. Even worse, Most of the customer are disappointed on how the the ground team handle this issue. It took them another 2 hours for us to wait the shuttle under the SUN. Yep, your so called APAC team does not have any clue on what they have to do, eg. listing the customer but they don't know what to do after listing our seat number, they don't even know which hotel, funny things, they didn't even realized that the earlier list wasn't the full customer list. Amazing on how bad is your team work with this kind of situation, so much disappointment for a high price ticket and an airline who claimed themselves as the best service airlines. They told us that our replacement flight will be leaving the next day 7am. They put us on the hotel for a night. Not until 3am I found out from the letter put on my door that they cancelled again the both flights due to some issue with the flight. They told me to go to the airport and check which airline is my replacement. I went there and got myself booked on ANA NH7. I waited for 2 hrs since the counter for ANA opened at 10.40. I went to the ANA counter and they rejected since tho they have my name booked in ANA, SQ haven't issued my ticket. I went back to SQ counter just to find out that SQ031 is leaving at 11.30, what a SURPRISE to know the same flight that they told us broken is actually flying! Hope SQ031 have a good and safe flight back to Singapore. Having the airplane broken is understandable, but lying is NOT, also the fact that the way the airline treat the customers is not based on respect, they put they put profitability first, very arrogant

The flights themselves were very good and the service was second to none, however the problems started when we arrived late at Singapore and missed our connecting flight.
When initially we were told we were arrive late at Singapore we were told there would be an announcement to let us know what was happening on arrival, this did not happen.
On arrival we were directed to a table with about six staff on, no orderly queues formed so people were pushing around all trying to find out if their connecting flight was still in the airport.
We were then given an envelope with flight information in telling us we were now not arriving in Darwin till the next day, further to that we were having to fly to Sydney then onto Darwin.
We took a seat to take it all in and got talking to two other people who were delayed like us but had been given totally different paperwork for flights, I had to back to the desk to check what was going on and was then giving more paperwork informing us to go to a hotel for something to eat and return to the airport later that night.
We had planned this trip to visit my son his wife and the grandchildren who we had not seen for nine months.
We were really upset as it was planned to go and see the grandchildren play AFL soccer for their teams in the final game of the season, something that would be a long lasting memory for us all.
On informing our Son of the delay he was distraught as his children had made posters etc all over the house and were expecting us to be at home when they returned from school.
My Son and Daughter in law then had the problem of breaking it to the children the best way they could, on doing this the children were inconsolable and in floods of tears.
Also to add even further upset when we received our suitcases on arrival in Darwin one of them had been broken.

Flight details: 6 SQ 266 H 03JUL 2*BNESIN DK3 1800 0015 04JUL E 0 772 M
7 SQ 402 H 04JUL 3*SINDEL DK3 0235 0540 04JUL E 0 772 M.
We booked Muslim meal, after eating the fish provided, my elder daughter (07 yrs old) ate first and almost instantly had food poisoning and started vomiting every 2-3 minutes with loose motions very frequently. With aeroplane in the air we were totally helpless. The immense trauma continued throughout the flight and my daughter was in pathetic shape and worsening. Airline of your stature having such pathetic special meal is absolutely a nightmare.
I would like a full refund of the airfares of my family as the whole journey back to india went under immense trauma and pain.

Request you to cooperate and peacefully end the matter by agreeing to the term.

Awaiting your earliest reply in the said matter.

You can reach me on 0091-[protected] or 0091-[protected].

Saman Rizvi
Mother of the child

My wife (Roseanne Roberts [protected]) and myself (Edward Roberts [protected]) have been regularly travelling with Singapore Airlines for the past 25 years. Your email service advised us that Roseanne's membership had expired. We still travel with your airline but no miles are being accrued for her. Why did this happen and what can be done to recover the situation?

18/06/2018 from london heathrow airport flight no. Sq305 leaving at 8.25am heading to singapore etno [protected] we boarded this plane only to find out there was engine trouble and they were getting the technician to have a look at it and we were all to stay put in our seats. After the technician had look at it they then decided to attempt to get the part to fix it, this process took 5 hours and still couldn't be fixed cause the part had not arrived. We were contained on the this plane in very warm conditions we were given 1 glass of water and they did serve the lunch on board. Then we were told to get off the plane as this flight has now been cancelled and shuttled bus back to the terminal with no instructions were to go, no other groups around to ask, were we proceeded back to where we had boarded. Only to fined out to head to transfers, where we arrived to find a massive line. After 2 and 1/2 hours waiting in line and only being half way through the line, l asked if they could turn the air conditioning on as we were all very warm and if there was any chance of some water as everyone was very thirsty. No one at singapore airlines working in that area seem to be able to have answers or be able to fix any problems. No air conditioning came on, but about 10 mins later a man brought down some slabs of water on a trolley which he just left at the customer counter. Which I felt like getting up and placing a slab at each line and handing back to everybody. Eventually they handed out the water. There were a lot of elderly and people with medical conditions in the line the lack of empathy and organisation to be able to accomodate this situation was appalling, no chairs offered, finding how to turn on the air conditioner in that area and the slowness of the whole operation. I had to even help another passenger with grabbing a wheel chair as she was about to faint, I went to the front counter and excused my self but we need medical attention for a lady. Which they reply in a few minutes. I ran to the bath room, got and wet some paper towel to put at the back of her neck. She was quite poor and other passages were looking after her before any one had come to see what they could have done. You guys were very lucky that more people didn't faint or even have a heart attack in those conditions. Even when people were given a new flight for that they soon return as they had been booked on a flight that was already been booked out, which is what happen to our group as well. Being such a large airport and getting from one terminal to next is no easy feat, which we had to do on 3 occasion and go through security on those same occasions. After returning from our last no go flight which they said we had seats for (16 on the stand by) so no way we were getting on that flight we returned to the transfer station again. Finally to board on a flight at 10pm at night which they gave us business class which we were very grateful for as we had now been up since 4.30am at the airport since 5am and walking around the airport on flights that didn't have any seats for 8 hours. We were able to grab a quick bite to eat in the business class lounge before boarding and I must say we were looked after very well and were extremely grateful full to be able to lay down to have a sleep on the long 12 hour flight. We had a 4 hour lay over in singapore where we were greeted with a sign with our names on it and handed a meal voucher which was just lovely and appreciated. We travelled the rest of the flight home in economy for another 8 hours. With being able to get that first leg with some sleep certainly took the pain out of the next leg. After returning back home the jet lag we have endured has been nothing like we have ever had before and has certainly taken a toll on us both. We are very grateful for them finding the fault before taking off, but the service, the lack of planning knowing that you would have an influx of passengers wanting another flight, the lack of forward thinking to make the event less stressful and fatiguing for all passages, and booking people on flights that were already full or had many other passages waiting on standby.
The passages names that were on this flight :
Joanne margaret filippe
Judith bruce menzel
Also in our party we're kylie hutchinson and alexandra magee
As you can see our flight time was 12 hours, our original flight was held over 5 hours and we also had a joining flight of 8 hours with a 4 hour stop over. This is the first time we have flown with singapore airlines and we have never encountered such a disruption to our flight and such poor handling of it.
Two reason i'm writing this complaint is to let you know so you can try and fix or put in better procedures to minimise the distress to passages. The other is compensation for each of the passages, from what i've read we are entitled to €600 per passager for the the delay and distance we had to travel. As we plan to do a bit of travelling in the next few years overseas I would like to ba able to consider you as an airline of choice, but at this point in time i'm feeling I should be looking else where.
I look forward to hearing from you promptly and resolving this issue as quickly as possible
You can contact me on mobile [protected]
Or email [protected]@bigpond.com
Sincerely,
Joanne filippe

With regards to the cancellation of flight sq305 from london heathrow at 09:25hrs 0n the 18th june due to engine failure and parts not being available to repair fault.
We boarded the flight at approx. 09:00hrs and moved away from the gate at 09:40hrs shortly after the captain announced that there was a fault with one of the engines and that the ground staff were checking it out. We were updated by the captain and ground staff as to how the repairs were progressing and were served lunch at 13:00hrs 4hrs after boarding after lunch at 14:00hrs we were advised by the ground staff that the parts could not be sourced and that coaches had been arranged to offload us at 15:00hrs we were offloaded to the terminal and waited in line for nearly 3hrs in extreme temps. (no air con) at 18:00hrs we were advised that we had been assigned to flight ba11 departing at 19:55hrs which is a delay of approx. 11hrs we did not arrive at our destination (singapore) until 16:30hrs.
We were given leaflets detailing our "notification of rights" by the singapore airline staff at heathrow and therefore request compensation for this very frustrating experience. John & jennifer riach

Hi my name is Anthony Foulds of 6 Tobin Hill Clarkson Perth western Australia 6030 I am writing to complain about a cancelled flight on 11 December 2017 reservation number P99 CLC (SQ) we had to cancel this flight because both my dad & my partners dad both died on exactly the same day in the UK, so we had to get back asap and so we booked an immediate flight which was the same reservation number as above on 24 November I supplied death certificates for both parents and have now Been told we will not get reimbursed or a credit to the value of the cancelled flight in this exceptionally difficult period for us both I would have expected Singapore airlines to have much more compassion after having booked flights with you several times and your customer service as the leading airline in the world, I would really like you to review this situation and hopefully with a better outlook for us both.
Best regards
Anthony

Member 8838438644 Your Ref 00064aDJDQF74QKC
We are schedule to fly to Male, I booked online and selected the extra legroom seats.

I selected 11a & 11b. After completing the online selection, I logged back into my account and the seats allocated are 11b and 11c. I specially selected the window seat. I assumed someone else had booked this seat while I was booking, I logged out and back in again.. the seat is still available.

I contacted Singapore customer service immediately, I've emailed 5 or 6 times and received very generic email replies to say that they are the seats you've selected.

I am so angered and disappointed - this was not our error. I contacted customer service immediately after this happened. We would like this system error corrected and seat 11a and 11b to be allocated as I originally booked. We are extremely angered at the bleak r spouse we've had to date.

Miss Joanne Manogue
5 Hereford Road
Woodthorpe
Nottingham
NG5 4HZ

Email address: [protected]@gmail.com

Dear SirMadam
I am writing to register my concerns regarding my recent flight booking to Adelaide Australia
Unfortunately since booking my family holiday to Australia I have been diagnosed with cancer and therefore unable to take our holiday on the dates booked. This is because I will be receiving treatment.
Having discussed with trail finders ( the company I booked this with ) they are unable to keep our booked holiday open for no longer than 6 months... I have asked for the ability to take our holiday next year meaning keeping our booked and paid for air tickets open until August next year. I was informed that air Singapore are unwilling to do this.
Unfortunately due to my illness I had not managed to obtain additional insurance therefore I have lost over two thousand pounds.
I have heard very good feed back about Air Singapore and was very much hoping my extreme circumstances would have been taken into consideration.
I have now had to cancel the holiday as would have been required a further £900 pounds for our hotel in Singapore.
I would be extremely grateful if you could assist with this matter.

Best wishes

Miss J Manogue

My name is John Mandelt from Queensland Australia. I recently entered into a contract with your airline to fly me from Brisbane to London via Singapore return at a cost of $1900.00 plus dollars. On my return journey I had requested a stop over for 5 days in Singapore.
Whilst in the UK I received notification that a friend who had retired to Thailand had passed away. I immediately contacted Singapore Airlines, explained the situation and requested a change to my flight date and time. To my surprise I was told that this wasn't possible without purchasing a complete new ticket at 746.00 English Pounds. I was also informed that if I didn't fly the first leg of the journey ie London/Singapore then I would forfeit the Singapore/Brisbane leg. That is indeed what happened.
We had a contract Singapore Airlines and you failed to deliver. Rest assured when I hear people discussing holiday travel or my next mail out to our footy club members I will warn about the pathetic way you treat your customer. I will NEVER travel with your sub standard airline again. 20 to 30 years ago you may have been the bench mark in the industry, it is my belief you are now 3rd rate, especially in your customer relations, the people that pay to keep you in the air!

I have tried to approach scoot to no avail, the supervisor refused to pass me to Talk with a manager . So now I would appeal to Singapore Airlines to talk to their subsidiary who is letting them down .
Please kindly pass this thru to a manager who can understand and act in a common sense way to resolve this rather than out their customers out of their way on purpose ... yes quite clearly designed to do that .
The issue ..
fbooked Athens to Bkk on Nov 17 connecting Singapore on the Nov 18
References XE3M6U and X8LNKJ
There is 2.30 ours connection time
Scoot thru is promoted as special but when transiting all airlines pass thru luggage to end destination but scoot say I must collect luggage go thru immigration check in and pass thru immigration again . I booked seoaateky as their airport in Bangkok was don muang not suvarnabhumi which I need . They should allow me to transit scoot thru, as misleading and unclear on the website and it didn't offer the other airport, so I booked the joining flight .
Singapore is a modern airport able to do this easily so can scoot if they wish to but they don't wish to, it's just a computer issue to adjust if they wish to do it, but they prefer to punish the customer albeit no other airlines would do this on transiting !

Surely common sense will prevail and some manager like at Singapore Airlines would point out customer service and assistance is worth a lot more to get a good reputation not cheap flights and misleading unhelpful website and supervisors reading from a script .

I hope someone can assist me with dealing with scoot so I dont have to exit immigration to checkin agsincolkecting luggage etc so unfair and a nasty policy when they promote what should be a normal transit to most customers opwho travel the world

I have booked three tickets in the names of (1) Mr. Nitinkumar Natubhai Patel (2) Mrs. Hetal Nitinkumar Patel & (3 ) Mr. Om Nitinkumar Patel for Ahmerdabad to Perth for date 20/12/2018. I have booked these tickets through State Bank net banking vide transation No. IGADSTAGE5 on 14/06/2018 at 21:04 hrs. from account ending 1641. The amount of Rs. 1, 25, 565 has been deducted from our SBI account, but tickets have not been generated. Kindly look into the matter and see that the tickets have been generated and sent to my email address. My email address is [protected]@yahoo.co.in.

I am Vipina kusumam Vivekanandhan (N4256993). This was happened on march 10- 2018 from MI 492 flight was from singapore to trivandrum. My seat was 6 C. departed from singapore at 7.30pm. I lost a packet from my handbag which includes a gold chain gold ring. Unfortunately I trust the passengers next to me. Can you please tell me what I need to do to get my asset back. Hope you have cctv recording or the details of passengers next to me. My contact number is +[protected], +[protected].
thanks.

I have just had a very stressful hour with the ground crew at Samui air port, I booked a one way ticket to Bali via SIN with a short transfer time and wanted to have my bag moved and just move planes.

I was informed that I did not have a exit ticket from Bali and would have to do the transfer myself. This is not possible in the short time I have so I would miss my flight!

I am so angry that I was not informed of this at the point of booking. I had to push the staff at the air port to offer other option and help! I am now very concerned that I will miss my flight connection.

I would expect some sort of warning at the point of booking a one way ticket.

Alexander Keates and I am booked on the 11.50 to SIN from USM today.

Please can you help? So that I don't miss my flight.

I also don't like being told to book a flight at a check In queue!

This is not the best experience!

Dear sir or madam,
We are sending this email to express our true dissatisfaction for the extremely bad service and behavior of the 4 female assistants of the transit office of singapore airlines on the 15th of january 2018 (evening) in changi, singapore (we are stating their gender, because unfortunately we do not know their names to complain about the specific persons, but your company surely knows who was working there at that time), as well as the problems and expenses we had because of an over 3 hour delay of the flight from christchurch to singapore (because of which we lost our connection flight to male-maldives) and - finally - the loss of our luggage.
We were travelling with the flight sq-298 from christchurch to changi, singapore and then we would have boarded the flight sq-452 from singapore to male international. Our reference code was: eraztr and we had booked our ticket through mytrip.com.
Without reasonable explanation (the information we had was: change of aircraft) the airline informed us that there would be a 3 hour delay of the flight from christchurch, but the delay turned out to be over 3 hours, and instead of leaving at 12:00 the airplane left at 15:20 pm. The assistants of singapore airlines in new zealand, which were very helpful, informed us that we may miss the connection flight to male, but the airline will provide us with a reasonable solution and excellent service. We immediately said that the first solution offered to us, to spend the night in singapore and to take the next flight to arrive in male around 11:00 pm was not a reasonable solution for us because it would mean we would miss our arranged seaplane the next morning to take us to a very expensive hotel for our honeymoon in the maldives (725, 50 us dollars every day, in total 2.902, 04 $ for 4 days, starting from the morning of 16th january. If we would have to arrange a later seaplane, the earliest possible one being around 13:00 pm, but most likely even later as it was last minute, and also considering that flight time (of the sea plane) is at least 45 minutes (if there are other stops longer) and that the local time on the island where the hotel is located is + 1 hour from the local time in male, this "solution" would effectively mean that because of the delay from the singapore airlines flight we would miss the first day of our honeymoon in a very expensive all inclusive hotel (so it was expensive not only in order to sleep in the beds but also to enjoy the services of the all inclusive package). But needless to say, since this was our honeymoon the loss was not only financial, but if you only have 4 days to lose, it means a lot. We explained to the assistants at christchurch airport that for above reasons, we needed to be in male very early in the morning. The hotel had informed us that we would normally board in male at 07:00 am of the 16/01 on a seaplane, and we would arrive at the hotel at about 07:45 am, so we could enjoy the whole first day of our honeymoon trip. The kind assistant of singapore airlines in christchurch understood our dilemma and informed us that, if we miss the connection flight from singapore to male, we could fly to colombo (sri lanka) and catch the first morning flight (06:00 am) to male to be there at 07:00 am on the 16th of january, so that we can take the next seaplane early in the morning.
We arrived in singapore at 20:05 pm (15/01) and we were informed by an assistant of singapore airlines that we had missed our connection flight to male and we would have to spend one night in singapore and leave the next day to male and arrive in male at about noon of the 16/01. The assistant in singapore told us that this is the solution the company offers us.
We immediately rejected this plan, because, as mentioned, we had booked the above very expensive hotel for our honeymoon in the maldives and we didn't want to lose the day (16/01) travelling.
We told the 4 female assistants at the transit office of singapore airlines in changi that we were informed in christchurch that there is a flight via colombo in sri lanka and we could arrive in male with korean airlines at 07:00 am of the 16th of january. One of the 4 female assistants of singapore airlines at the transit office told us that we will be provided a hotel room inside the transit area of colombo airport if there is any room available, but that they can't guarantee there will be a free room. We asked her to check if there are available rooms, but she said that she didn't have access to availability in colombo and that she knows only what is happening in singapore (!). We stepped away from the desk for a few minutes to discuss it and more importantly to call our hotel to arrange a new sea plane transfer as we would miss the original one due to the delay. Then we returned to the desk and accepted to fly to sri lanka anyway and take our chances, as we wanted to be as soon as possible in male to catch the earliest seaplane possible to the above hotel.
After confirming the tickets, one of the female assistants of singapore airlines in the transit office of changi airport in singapore suddenly told us that we will travel to colombo but we will not have a room at the airport as the manager of singapore airlines in sri lanka rejected to give us one. We told the staff member of singapore airlines that she is not telling us the truth, that just a few minutes earlier she reassured us that if there are available rooms in colombo airport we will get one but she has no way of communicating with colombo airport staff to check availability. Now she was telling us not only that she had spoken to the manager of singapore airlines in sri lanka, but also that we wouldn't be provided a room, even though every airline company gives a hotel and voucher to passengers who stay at the airport because of an (more than 3 hour) delay and the missing of a connecting flight with the same airline company. She had an overall very rude and racist behavior against us and yelled at us. We asked her to who we could complain about this inacceptable situation and behavior, but she became really angry and told us that if we wanted to fly to colombo we should stop arguing and go to the gate immediately and she would send the luggage. She threatened us that otherwise she would cancel our tickets! On our question if we can at least have our luggage in colombo airport, because we had inside sleeping bags (to sleep on the floor, as we would not have a room) the woman assistant of singapore airlines told us that we could take the luggage in colombo airport but only if we managed to apply online for a short term visa before we boarded the flight and she doubted it was possible. She said she would send the luggage via colombo directly to male, so if we managed to get a visa and leave the transit area, we might be able to get our luggage and do again check in of the luggage the next morning, but we would have to contact local staff about it and see if they could find our luggage and that if we didn't get the visa and thus didn't do anything, the luggage would simply be sent on to male automatically.
We arrived in colombo airport with sq 468 flight at about 11:45 pm of 15/01 and since we hadn't managed to apply online for a visa, we gave up on the whole getting our luggage and sleeping bag idea. Since we were awaited upon arrival by a staff member of sri lankan airlines (she told us there was no member of singapore airlines in the transit area at this late hour, that's why srilankan airline staff took over) and we were guided by her to the transit desk of srilankan airlines, we were hoping that maybe we would be provided with a hotel room after all. However, the assistant of the transit office in sri lanka, didn't want to give us any room (not even a voucher for water!) as she told us that singapore airlines assistants did not say anything about voucher or room, but just to pick us up and give us our boarding passes for the next flight. She handed us boarding passes and again confirmed that our luggage would be send directly to male. Only after arguing for about 2, 5 hours and after we told the assistant that we pay for a hotel in male for the 15th of january (75, 60 us dollars) and we have to sleep on the floor without sleeping bag because our luggage was not given to us, we finally persuaded her to call to singapore airlines and in the end they gave us at about 02:30 am of 16/01 a room where we slept for only about 2 hours. It was all extremely tiring stressful and the whole behavior of singapore airlines is truly unacceptable! We flew to male with ke 473 flight of korean air at 06:00 am. After boarding that flight and while we were still at the airport in colombo, a steward of korean air informed us that they had searched for our luggage, but that it had not been sent from singapore to colombo. When we asked him where it was he said he had no more information and that we would have to check what to do with singapore airlines staff when we arrive in male. So still, we could not relax and start to finally enjoy our honeymoon.
Finally we arrived in male at 07:00 am on the 16th of january without our luggage, we completed the baggage claim and we were transferred at 08:30 am on the 16/01 to our luxury hotel via seaplane. We were in a tropical paradise (for the first time in our lives) and we didn't have swimming suits, sun cream, flip flops, and shorts. We were wearing long trousers, trekking shoes, rain jackets and shirts as we came from new zealand where the weather was colder and rainy. We went to the only shop on the island and we bought flip flops, sun cream, swimming suits and one shorts and paid the total amount of 257, 00 us dollars. We chose only the cheapest items but as it is a luxury resort there were no cheaper than the above items. The luggage arrived via seaplane to our hotel in the evening of the 16th of january, but until that time we were not informed by any member of the singapore airlines (not even an email). We also send you the email from booking.com for the payment (75, 60 us dollars) for hotel in male (maldives) (no show) for the 15th of january, a hotel where we couldn't stay because we were in colombo airport in sri lanka.
We have already sent an out of court statement, appeal and request to singapore airlines, which they received via the email: [protected]@singaporeair.com. Sg, with nine (9) documents attached, proving all the above.
They have sent us this answer on 02.03.2018 to our email:

"thank you for your feedback

Dear mr nikolaos sin…………,
We value your feedback, as it is through your comments that we are able to monitor our services and keep abreast with our customers' expectations. One of my staff will be looking into your feedback and will respond to you shortly.
Please bear with us in the meantime.
Thank you.

Yours sincerely,
Customer affairs team
Singapore airlines
Singapore

During the course of our investigation, our representatives may contact you via phone call(s) to address your concerns, or to clarify the issues you have shared. We seek your understanding that calls may be recorded for service improvement and compliance purposes."

Although 3 months have passed we have not received any answer from the flying company.
With have requested a full refund of singapore airlines for the money we have paid because of your fault (in total 332, 60 us dollars (257, 00+75, 60=332, 60 us dollars) plus extra payment of 1.000, 00 us dollars for the over 3 hour delay, and the fact that we lost our connection flight to male (maldives), the loss of our luggage, that we were not provided a room in colombo airport, and no voucher for food, beverages etc. And the worst (racist) behavior we have experienced in our life from airline - staff members in singapore.
We want to complain especially about the 4 female assistants of the transit office of singapore airlines in changi singapore (again, we are mentioning their gender simply because we do not know their names and we do not want to blame the wrong persons) on the evening of the 15th of january at about 20:05 pm till 22:00 pm, when we arrived with a more than 3 hour delay. They treated us really bad with racism. They didn't even want to give us a second calling card to call our hotel to arrange a new sea plane transfer, even though we would miss the original flight because of singapore airlines delay, and they gave it only after we've complained with an irony that "this is your last card to call". They yelled at us because we did not want to stay in singapore one night and loose the next day travelling to male and in general they had a very bad behavior against us. They had been so rude that we even thought that our luggage might have been lost on purpose, as the above assistants never sent it to colombo, sri lanka, even though there was plenty of time.

For these reasons
By expressly reserving all our legal rights

We request a full payment of the total amount of one thousand three hundred thirty two (us) dollars and sixty cents (1.332, 60 usd) from singapore airlines and that all our rights will be fulfilled.

Yours sincerely,
Nikolaos sin..., katharina l... (we are not writing our full names as it is a public forum)

I have sent 2 medical statements from my Doctors, saying that I am not allowed to fly due to my heart condition, they are doing doing a lot of tests and plan to schedule a heart procedure in June,
Singapore airline is playing game, we e-mail to and fro for weeks and they are NOT giving me the refund for me and my wife.
No more flying Singapore airlines from now on. EVA is the best for Asian trip

Me n my wife boarded Melbourne-New Delhi flight on 3 Jun 2018 departed at 1825 Australian time. We landed on time Changi airport.
My wife had availed MASS for entire journey.
At Changi we were respectfully escorted to waiting area to be assisted for onward journey by SQ 402.
A gentleman shabbily dressed, unbelievably member of ground staff, named Mr Rohit made unsavoury loud announcements for MASS passengers to FOLLOW HIM. He was unnecessarily loud, used crude Punjabi language amounting to loss of self esteem of aged and infirm passengers and continued doing so. He was bullying aged and infirm to sit 3 in a row in the golf cart. Things came to Head and he was confronted by passengers resulting in loud protests for his uncalled for demeaning behaviour. It was a scene of commotion at unearthly hours after a long journey to be continued with another one to follow.
Things came to such a pass that he refused to assist. Other SINGAPORE AIRLINE staff took control of situation and conducted the MAASS PAX.
Lo and behold, he appeared again at aeroplane door with similar loud and unworthy conversation trying to prove as though he was the last resort for airline.
I had warned him of reporting the unsavoury episode.
In my view, he is a fit material to help tarnish the image of SINGAPORE AIRLINES, RATED AMONG BEST GLOBALLY.
I feel a stringent disciplinary action is required.

Our outward journey from India to Melbourne was excellent in all respect in April 2018.

Inflight Food.

We both are vegetarians and opted for same for both journeys but only ONE vegetarian food was served. A minor hiccup.
But retur journey food was not tasty enough. Just a food for though.

By the way I have been flying for 23 years in Indian Air Force and have travelled intensively after my retirement.

Thank you.

Wg Cdr DK Bhardwaj(Dinesh Kumar Bhardwaj) and Kumkum Bhardwaj. Flight SQ402
India

Dear sir/Madam

My wife and I flew back from Christchurch to Singapore on SQ298 on 1.6.18. Our given seats number were 33B & C.
Before we entered the aircraft, we were called aside to see the ground staff at the boarding entrance, the staff told us that the AV monitor of our seats were not working. She told us the crew member will talk to us and try to change the seats if possible.
After we had seated, one of the male crew member came to inform me that they had "did something" to the system and it should be working now. He also told me that the flight was full.

However I noticed the picture quality was so poor and the contrast was poor and I had difficulty to see the picture clearly. I told the crew staff that the set was not working properly and he asked me to let it run for a while. I also that only right side of headphone was working. He did not came back again.
I approached another crew staff and he tried to tilt the monitor and ask ed whether the picture was better, I noticed slight improvement but was not clear enough to enjoy the entertainment.
I gave out after a while as it was very tiring to squint the eye to watch the movie.
I noticed the aircraft was very old and poorly maintained.
Please respond to my complaint ASAP? Thank you.
From Dr Lim Chong Sing. P/H [protected]
Address: 35, Marine Crescent, #08-81, S(440035)
4.6.18