Singapore Airlines
Reviews and Complaints

I purchases a business class ticket with a lie flat bed for the night sectors, on the flight from Milan to Singapore whilst I was able to use the bed I was unable to sleep due to a persistent and noisy toddler, neither the parents nor the staff did anything to assist with the problem, I made a written complaint to the appropriate division of Singapore airlines, claiming "not fit for purpose" as the bed was fit for purpose but Singapore Airlines did not provide an environment conduce to sleep Singapore have basically told me to "go jump"!

Hi, i am randeep rathore flyonly sq for my all the trip where singapore airlines flies. I had recently a trip to india from new zealand and back home. Departing flight from New Zealand was good but coming flight in SQ 297 on 26/10 was terrible. Starting from, the display of the seat was not working, when asked for the veg option to female staff the responce was in inappropriate way. Even the cabin supervisor was not up their mark. At last offered 75SGD for inflight purchase, i choose the product and informed staff. No update untill landing. After landing asked staff about my purchase, answer was not available, which annoyed me so much . Is this service i was accepting from singapore airlines? No not at all .
My PNR 4MG3U8.

Thank you singapore airline for this terrible experience.

I am trying to Redeem my miles to generate Vouchers for their partner airline Scoot from the Singapore airlines website. Received below email confirming that there is an error in the system for my frequent flayer system:

Dear Mr Raghuvanshi,

Your request to redeem SCOOT voucher(s) was not successful due to a technical error. No miles have been deducted from your account and we will void the transaction (Request ID = KF0000091346). Please log-in at www.krisflyer.com to submit a new voucher redemption request. We apologize for any inconvenience caused.

Yours Sincerely,
KrisFlyer Membership Services

26th Oct: - Follow up on the issue During the call with Singapore airways they confirmed the issue is at their end and the technical team is working on it and they can see other customers redeeming the scoot Vouchers.
They are escalating it to the tech team.
I had to call and follow-up on this again till 1 am AEST with no resolutions

27th Oct: I had to do at-least 3 to 4 calls to make them understand the issue. I logged and complain on their website as-well. I got a confirmation around 9 pm AEST that the issue resolved it was a technical glitch at their end and now I should be able to issue the Vouchers. I was not able to do so and was advised to try it again.
I had to call and follow-up on this again with no resolutions

28th Oct: I tried to do the same and got the same error. Called and followed up fro around 2 to 3 hours and then bluntly got advised by the airline saying it an issue with scoot and I should call them to followup.
I am a Frequent flyer for Singapore air - why should I call scoot. Singapore airs website is not working as simple as that.

This was really offensive and rude and they are still not able to resolve the issue

Thanks
Parag

All the Emails I shared

On Sat, Oct 28, 2017 at 12:04 PM, Parag Raghuvanshi wrote:
Find below the system generate email when the on call support executive try to redeem the miles. Its not working

Inline image 1

On Sat, Oct 28, 2017 at 11:59 AM, Parag Raghuvanshi wrote:
As advised sending the email for the 8th time

Inline image 1

On Sat, Oct 28, 2017 at 10:52 AM, Parag Raghuvanshi wrote:
I received another unsuccessful try KF0000091340; it really embracing for the team not able to resolve the issue.
The Loyalty program IT and QA teams should be really efficient.

Thanks
Parag

On Fri, Oct 27, 2017 at 8:01 PM, Parag Raghuvanshi wrote:
Hi Team,

I tried it again but still getting issue this time I changed the browser IE form Chrome.
Received the below Email.

Please help me on this I dont want to looses on the flights from scoot

Inline image 1

On Fri, Oct 27, 2017 at 4:49 PM, Parag Raghuvanshi wrote:
hi Team

I am still not able to create the vouchers, please consider the request and check

Inline image 1

On Fri, Oct 27, 2017 at 12:22 AM, Parag Raghuvanshi wrote:
Hi Team,

I need to make urgent bookings on scoot and I am not able get the redemption voucher. with limited availability on scoot I might miss the flight I want to book.
Please help me with this.

On Fri, Oct 27, 2017 at 12:19 AM, wrote:

Membership No: [protected]

Dear Mr Raghuvanshi,

Your request to redeem SCOOT voucher(s) was not successful due to a technical error.
No miles have been deducted from your account and we will void the transaction (Request ID = KF0000091112)
Please log-in at www.krisflyer.com to submit a new voucher redemption request. We apologize for any inconvenience caused.

Yours Sincerely,
KrisFlyer Membership Services

Dear Team,

My fiancée and I flew with Singapore airlines from London to Sydney on the 11th of October 2017. During our stopover in Singapore we were delayed for over 4 hours due to an airplane fault which was non repairable and therefore a new aircraft was sourced to enable us to continue our journey.

My complaint is in relation to the lack of support and complete disregard of my individual needs which I received from the staff at Singapore airlines both on arrival at Sydney airport and when discussing compensation over the phone yesterday, a call in which the operator repeatedly refused to allow me to speak to a senior even though she kept putting me on hold telling me that she needed to liaise with her senior, my question, if no senior was available for me to speak to was she just putting me on hold to waist my valuable time?

In relation to the incident at Sydney airport I think it is firstly important to mention that I am blind, I use a standard issue white Caine which is recognised world wide as the symbol for visual impairment so there is no way that this could have been mistaken as anything else. Due to the delayed flight from Singapore to Sydney I missed my connecting flight with quantas to Brisbane, as advised by flight staff on board I went to the Singapore airlines staff on the ground to receive support and guidance, I was evidently distressed by the crowds around me rushing to speak to staff, had been separated from my partner in the rush of people and tried to handle the situation independently only to be informed by Singapore airline staff that this was not their problem and if I needed to get to Brisbane they suggested I book a new flight, following this advice I became upset as I was afraid, worried about expense, could not see where I was and the Singapore airlines staff (2 people) who saw me like this just asked me to move so they could deal with the next person.

My partner found me and thankfully was able to comfort me before I had a seizure (I should also note I have epilepsy and do not cope well in stressful situations as such). We booked a flight to Brisbane at the main desk at great expense to us and arrived in Brisbane much later than we had planned in our initial schedule thereby missing out on quality time with my family which is very important to me.

Yesterday I contacted Singapore airlines, a call to which I am still awaiting a call back from a manager which after 9pm in the evening does not seem likely. I asked for advice on how to claim for flights missed in Sydney due to the delay caused by a Singapore airline plane and also for new last minute expense flights that had to be booked in there place to which the only suggestion was to email this address and "see what happens", not very helpful but let's see shall we!

I proceeded to ask if I could be compensated for my lost day in Brisbane by changing my departure flight that I had booked for Sydney to Brisbane instead. I wanted to do this because spending time with my family, which I have missed out on due to Singapore airlines faulty plane, is more important to me than my initial plans in Sydney. I was informed that even though Singapore airlines have caused me great distress, there is space on the departing Brisbane flight on the 31st of October and I have already paid for a return flight from Sydney, that this would cost me an additional 1800 AUD.

Please can I have a response from management about all the above issues ASAP.

Regards,

Clodagh Eyres

Tel: [protected]

Re: Booking Reference NTHHSG

On Friday 6th October, 2017 I travelled from London Heathrow to Singapore (Flight SQ319) and then onto Perth (Flight SQ215) accompanied by my husband. Both of us were perfectly well and have never suffered from air sickness despite having flown to destinations all over the world. Six or seven hours after a repast of Chicken Kiev, I became very ill. My husband who ate a meal of fried fish was unaffected.

A stewardess provided me with a sick bag to counteract my frequent vomiting; eventually, I could not even keep water down. My condition worsened on the Perth flight (SQ215) despite medication bought at Changi Airport. My husband explained to the stewardess that I was too ill to accept any food and, by this time, we were beginning to suspect food poisoning.

At Perth, an Immigration Official was so alarmed about me that he fetched a chair and a more durable sick bag. I was terribly ill in our transfer taxi and also in the hotel. By the next morning, my sickness was beginning to subside but I was not allowed to embark our cruise liner (Sea Princess) at Fremantle until after a medical consultation.

Food poisoning was suspected but, as a precaution, I was quarantined in my stateroom (A638) for one and a half days. During this time, the vomiting had ceased but I felt unable to eat. It was three or four days into the voyage before I was able to eat normally. There were times during my illness when I thought I would not recover and, had I not been in exceptionally good health normally, it is highly likely that a £7, 000 holiday would have been ruined.

It is perfectly clear that I fell victim to some inadequately cooked chicken. I feel I should be compensated to some extent for my great distress, for the loss of several meals and my inability to participate fully in my holiday for a number of days.

Yours faithfully
Gillian Flannery

I was booked to return to England on the 19th October and had to change it to
6th October because the weather had given me health problems.
The flight both ways had extra paid for leg room and so I assumed that when
I returned to England you would take that into account.
However, you asked for an additional £190 with no extra leg room!
My flight was horrible! I am tall and my legs were so cramped that they
became numb during the flight and I had to walk around in the dark to
get them moving again!
I've heard that you show no sympathy in early returns which normally have
a good reason for returning - however you just took the extra money and said no more!
I would be interested in hearing your excuses?!
Pearl Bohacek

Date : 25 sept sq182

I has unpleasant experience with singapore airline flight no. 182 on 25 sept 2017.

As frequent travel I has done on line checked in before the flight. Unfortunately I am late. Economy class counter has closed for sq182 flight.
So I went to "first class / business class"counter to seek for better option which expect they can help me and good service.
The counter staff has called to duty managers for approval let me board the plane. But was rejected twice even I kept pleased her. Then I went to the duty managers counter personally to please him to get approval to board.
Here is the truth case I felt like I am treat as second class citizen.
He was showing his unhappy face in front of other passenger that half way checked in. And keep saying no you cannot and you not allow to board. The reasons : gate is too far away you dont have enough time. And I pleased again. He showing black face again to me and said "you have to take your own responsibility if you can make it to the gate" I felt so helpless. He has a duty manager never even offer helps there is buggy, or personally help me get my bag or go with me together... Never.

I had file to complain, as usual the email I think its standard template how they response to passenger when they complain.
They was mentioned is your fault, there are rules this and that.

But I am after the duty manager attitude how he treat economy class passenger like and as a second class citizen.

My name is mahesh mahendra I do authorized to make correspondence on behalf of travel passenger chandrika othnapiti kankanamalage perera booking reference nwatsr.

I used one of my credit card and booked a ticket for my aunt to travel from cmb to drw on december 07, 2017. after I purchased singapore airline ticket on final booking confirmation I notice there is credit card verification requirement appeared.

When I phoned to your singapore airline telephone contacts, your offices ask me to go to the nearest singapore airline ticketing office. the nearest singapore airline office may be in darwin which is 1, 500 kilo meters away from my residence place alice springs, nt

To whom it may concern,

Asap
My name is elena bond writing on behalf of passenger matthew richard bond who traveled by singapore airlines. Having mental disability and unable to think rationally mr. Bond was stripped out of his savings by singapore airlines. At brisbane australia mr. Bond was charged $1, 300 us dollars for traveling with 2 suitcases. I have power of attorney to represent mr. Bond
We have all of the bag tags and receipts!
Many letters were sent to singapore airlines and no response! Singapore airlines never offer to solve this issue.
If you do not respond, I will contact national news to tell the world about how singapore airlines treated mr. Bond

CheapOair Booking: [protected] | [protected]@gmail.com | Booked on Fri, Jul 8, 2016
Flight Details Status: Check now
Departing Flight
AIRBUS INDUSTRIE 330 JET 200-345 STD SEATS
Operated by
Singapore Airlines
Nonstop |Coach
Baggage Fees | Visa & Passport Info
Tue, Sep 13, 2016
Brisbane, Australia
BNE - 02:30 pm
Singapore Changi, Singapore
SIN - 08:50 pm
Tue, Sep 13, 2016
Airline Confirmation:
RZB3C7
Layover Time ( SIN ) 1h 10m
TK Turkish Airlines
Flight 55
Aircraft: 333
AIRBUS INDUSTRIE 330 JET 200-345 STD SEATS
Nonstop |Coach
Baggage Fees | Visa & Passport Info
Tue, Sep 13, 2016
Singapore Changi, Singapore
SIN - 10:00 pm
Istanbul Ataturk, Turkey
IST - 04:25 am
Wed, Sep 14, 2016
Airline Confirmation:
RZB3C7
Layover Time ( IST ) 2h 20m
TK Turkish Airlines
Flight 457
Aircraft: 333
AIRBUS INDUSTRIE 330 JET 200-345 STD SEATS
Nonstop |Coach
Baggage Fees | Visa & Passport Info
Wed, Sep 14, 2016
Istanbul Ataturk, Turkey
IST - 06:45 am
Kiev Borispol, Ukraine
KBP - 08:45 am
Wed, Sep 14, 2016
Airline Confirmation:
RZB3C7
+ Exclusive CheapOair Savings! Add a Hotel and Save as much as $42 .59
Check airline Fare Rules . Most airlines charge
baggage fees, check the Baggage Fees for complete details.
Traveler Information
Please verify traveler names below. Rules require traveler full names match exactly with their Passport or Government issued photo ID. If you need to make a name change, please call [protected]
E-Ticket Number Traveler Name Requests Gender
1 [protected] Matthew Richard Bond Male
Special Service

1/214 Stanhill Drive
Surfers Paradise Qld 4217
Mobile +[protected]
8 October 2017
Customer Service
Singapore Airlines
Singapore Airlines Customer Care Service
Singapore Airlines

Airline House, 25 Airline Road
Singapore - 81982
Dear Customer Service Representative
I would like to draw your attention to the issues we encountered with the flight we took on Singapore Airlines for a trip from Brisbane to Barcelona SQ236 & SQ388 on 10 September 2017.
The flights for my partner and I (Richard C Abercrombie and Dale D Cameron) were booked as one trip though Webjet despite there being a stopover in Singapore enroute to Barcelona for flights on 10/09/2017. The flight was booked as premium economy. Our return flight is booked for 12 October 2017.
Webjet Booking Reference: [protected]
Singapore Airlines: SDGZ23

Our boarding passes for each of the sectors taken to date were
Richard SQ 236 from BNE to SIN Seat 42A, SQ 388 from SIN to BCN Seat 31 A
Dale SQ 236 from BNE to SIN Seat 42C, SQ 388 from SIN to BCN Seat 31 C
The flights were booked in one single transaction and for the flights (not including taxes) we paid $9421.23 a premium economy price when you compare to other premium airlines and if anything, perhaps more than we should have paid. However, we were paying for a recommended premium economy service from a reputable airline which I understand is where Singapore Airlines has positioned themselves.
Upon check in at Brisbane airport on 10 September we were advised that the leg from Brisbane to Singapore does not accommodate premium economy out of Brisbane. This was somewhat a shock given the price of the flights but we could not afford to step away from those flights at that point in time with our trip pending.
Upon the second leg from Singapore to Barcelona upon taking our seats we advised the steward that there was an issue with the keypad for the inflight system for seat 31A – it did not work. The steward advised that we would need to use the touch screen. As this was a front seat that meant we could only use it from after take off and before landing by undoing the seatbelt and leaning forward out of the seat. However, the volume stopped working altogether after an hour which meant that we had no way of using the inflight entertainment system successfully for the flight at all. In all a very disappointing outcome.

We would appreciate a response from you as we are about to take our return flight at the end of this week and would like to know if you are able to rectify.
Yours sincerely
Dale Cameron

I am an elite silver Krisflyer member no. [protected]. I use Singapore airlines to fly to Australia regularly to visit my daughter in Brisbane.
On 2 occasions when flying with my husband, once last year on returning from a holiday in Brisbane via Singapore to London on flight SQ318 on August 18th 2016 and again on 3rd September 2017, when returning from Bali on flight SQ306 from Singapore to London, we have not been able to book seats together, and then allocated seats near the toilets, and eventually changed them just before the flight, whilst checking in. On the flight most recently on 3 rd September 2017 we were put behind the bassinets and assured that there were no babies in front. This was untrue and there was a baby directly in front of us. We are having the same problems booking seats on 18th December 2017 Singapore to Brisbane and on our return to London in January 2018.
Would you please allow us a reasonable choice of seats, as they are obviously available?
There are 20 of us travelling to our daughter's wedding in April 2018. At the moment I am going to advise everyone to steer clear of Singapore airlines, due to seat booking difficulties, and this would be a shame.
For now, I can see no point in becoming a Gold member of Krisflyer, if this is how elite silver members are treated.

Yours sincerely,

Irene Williams

MY BOOKING ETICKET REFERENCE : [protected] AND [protected]
The flight is from Melbourne to Beijing, transit in Singapore.
1stOct2017, I have paid for the upgrade for long leg seats for the whole journey.
Select and paid for the long leg seats from Melbourne to Singapore - ok no problem, then Proceed to select and paid for the long leg seats from Singapore to Beijing. Somehow a mistake happened that the seats were selected at "Beijing to Singapore" instead of "Singapore to Beijing".
One minute after notify the mistake, I rang Singapore support line for fixing it. That's Sunday Melbourne afternoon. Kim the team leader of Phillipines call centre said according to terms and conditions paid long leg seats are not refundable and transferrable.
I explained to her that I don't really mean to ask for refund or transfer. It's a mistake done a minute ago that selected seats at the wrong flight of my journey from Melbourne to Beijing. I need to long leg seats from Melbourne to Singapore to Beijing. But what I was told is "according to terms and conditions payment is not refundable or transferrable". Same answer after she spoke to Sydney Head Office.
We paid AUD$250 for upgrade, end up I was asked to pay the fees again to get the 2nd leg to Beijing upgrade? May be that's why the airline asked customer to change seats themselves online. We are not expert on the airline system, then of course the airline doesn't need to take responsibility on our mistake ! Not happy with the service. I can't believe that the aireline can't fix a small mistake for customer and just ask me to pay more.
my contact : [protected]@tpg.com.au

I happen to travel with Singapore Airlines (SQ 401) on 15 sept.2017 from New Delhi to Singapore. (PQGPW4)- PNR NO.
I must say it was the worst airline experience ever. In the 6 hours of travel time, the meal was served only once and during the first hour of travel, rest of the time there was no meal/beverage service. The entertainment system was nothing more than a radio, half of the channels were not working. Even those which were working lacked clear audio as well as video.

Its pretty disheartening for an airline of such stature to deal with their passengers casually. I am travelling again with the airline again on 26 sept. 2017, I hope it turns out to be a worthwhile experience.

Passenger 1- AYUSH GOEL
Passenger 2- TANYA PRAKASH

Hello sir/madam...we love to travel through singapore airlines but this time i m really disappointed becoz of the service...my mum kamla soangra age of 70 ...she flew frm sydney sep 11th and i already booked wheelchair for her and on sydney airport service desk staff assured me that they will looked after her ...shes asthma Pateint n has more health issue...n she was traveling by herself first time in her life...so ur staff assured me that she will looked after at singapore airport while transit but no one came ...becoz of this she is still sick in india...and already complained abt this matter but hasnt received anything...i m waiting to hear some positive ...becoz we luv singapore airlines and didnt expect this happened to be again...pls let me no ...

Hi
My name is sandeep . I booked ticket for my parents .
Passenger 1 Joginder Singh
passenger 2 Bakhshinder kaur
SQ 403 supposed to depart 21.55 on 13 sept from Delhi airport to Singapore airport . That flight has been cancelled due to some issue . I understand that .
I called Singapore airline staff on [protected]
They gave me wrong information that my parents flight shifted to 14 sept 21.55 but later I received email saying SQ403 flight departing at 15 o ( 3 o clock afternoon ) clock from Delhi airport . I called my parents 2.30 They were in flight . They said flight departing soon 3 o clock .
I called Singapore airline twice today both of them told me my parents flight departed at 21.58 on 14 th sept but my parents confirmed when I last talk to them 3 o clock .
Representative told me he har parents reaching at Auckland same time on 15th Sept . I have peace of mind .
Now I got call from parents that their fellow passenger's gone but they are delayed due to some mistake done by your staff during making new ticket .
Who is responsible for that . I paid extra for ticket because I don't want my parents to wait st airport . My mother start crying while taking to me . I will never use your [censored] service again . I talk to your representative Jane . She told they are coming she is give false info again.
I confined by my parents they are coming tomorrow 16 sept approximately 10 am . Who is responsible for around 38 hours delay .
I emailed today morning no reply yet . It's been 9 hours .
I want reply for all this and compensation. I hope I will never use your airline again.

I have been trying to submit my claim form which was so hard to find and fill out so I can claim for, against the inconvenience that was caused by these delays of over 9 hours, from Heath row SQ 317 on the 9./8/2017 then we missed our connecting flight from Singapore to Perth and suppose to arrive in Perth on 10th August at 2.40 pm but never arrived till 12.35 am the next day .
Please advise me where i send my claim for to and the form i used was AIG Singapore, is this correct?
The inconvenience caused by this delay was very inconvenient and due to the length of delay and lateness of arrival into Perth i could not be picked up and taken down to my home which is Mandurah 80 kilometres south of Perth, as i was suppose to pick up my two pets from the pet boarding house that afternoon at 3.30 PM, which could not be done until the next day after 12 noon .
Please get back to me asap as i have the claim form and will forward to your self if you wish so we can resolve this issue .
I would like some reimbursement as this was a total inconvenience and i was suffering from an respiratory infection as well.

On August 6 I took a flight from LA to Beck going thou Singapore It was a nightmare. The sector to Korea from LA there was no water in the bathroom in the whole plan. They [censored] down most of the bathrooms and provided no other alternatives such as wet towels etc..after landing in Korea they simple apologized to us and gave us a little cell phone plugs as a gesture for their poor service. On the returned to LA from Singapore flight SQ 12 both flight 8 paid to upgrade to Premium Economy which Impair$383 more for each way. After took off from Singapore I discord a loud noise coming from the left side of the aircraft a squeaking nice which was very annoying I began to have a terrible head ache, I informed the crew to move me to another seating, and I ended up seating in regular economy seat 49A tail we got in to Narita. I went to request to seat in economy and requested the flight manager Mr Teo Bin Wee to acknowledge that I wanted to change seat because Narita to LA was a long flight. I was shocked to hear him said he couldn't do anything if I find seat in regular economy go ahead and change., But there was no seat in economy He told me he has little authority to do anything to help, every decision has to come from the main office in Singapore. So I had no choice but seating in my original seat and suffered with the headache all the way to LA. Singapore used to be number one Airlines to flight but unfortunately the management has changed their way of handling the passengers. They refused to accommodate and they give very little decision making to their station managers..so they prefer to leave their customers unsatisfactory. The manager told me he could downgrade me but not upgrade? Another word, there were seats in business class but I couldn't go there but economy..since I paid for the upgrade and had no choice to go but to stay in my seat.. I don't think it is fair that you had noise problem with the aging aircraft and you imposed the inconvenience on me and charged me for the up grade service? I will file for a dispute with my bank and I will post a bad review so everyone will be award of Singapore airlines services..Your manager was very ignorant I told him about the incident with no water on flight His reply was because people threw to much papers down the toilet it clogged up the water pipe. How ignorant? The septic tank and the water tank are two separate tanks..I think you need to train your Manager so he doesn't make a fool out of himself with his illogical explanations. Even a high school kid can figure the toilet tank has nothing to do to the water tank...if he represents the Big Airlines like Singapore It sure reflects on the Managements above...anyway I will tell all of my friends about my experience with Singapore airlines and avoid this airlines if possible..Also if you give very little authorities to the Station Managers and Inflight Managers To act and decide what IS BEST for the passengers on behalf of the Company Why do you have Managers for if everything has to be directed to the main office in Singapore? It doesn't make sense, or may be it is another way to piss off customers..Please beware the word of mouth is a very powerful advertisement..How can you strive to be the best if you don't care for your customers! Very poor managements on your part...Good luck to you...

Hi,

My mother is travelling from Singapore to Melbourne on Singapore Airlines in an hour (on 12 September) and she is not well.

I am trying to call her but cannot get in touch. I am searching for a way to see if she has boarded the flight at Terminal 3 at Changi airport by contacting the desk at Terminal 3 of Changi Airport), but when I called Singapore Airlines, they could not help me at all, simply by giving me a contact number to contact the airport.

I am shocked at this very poor service from a leading airline and I am in emotional stress as I am pregnant and cannot find out about my sick mother after booking her flight on such an exquisite airline.

Chamithri

Date of the incident: 2 Sep 2017
My name: Low Kwee Hong
My mobile number: [protected]
My e-mail: [protected]@yahoo.com.sg

Description of the incident: I am very frustrated and disappointed that the plane SQ 345 has departed Zurich airport on 2 Sep 2017 at 11.45am, and it has to make a detour back to Zurich airport due to some engineering fault. Initially, it was announced that the delay in flight was 2 hours; however, it was later announced that the departure was at 7.00 pm. When every passengers boarded the plane around 6.25pm, the plane did not take off at 7.00pm. It further delayed till 7.35 pm on departure from Zurich airport.

Desirable resolution of my complaint: I seek to request for a refund for the delay in flight SQ 345 on 2 Sep 2017 for more than 7 hours. My arrival time at Singapore Changi Airport was scheduled to be 5.55 am (Singapore time); however, I arrived Singapore Changi Airport at 1.30 pm instead.

Hi, I recently purchased an iPhone 7 for my father in the US and chose to fly with Singapore Airlines from SFO to Hyderabad Airport in India. Before boarding the flight, I diligently placed my valuables in the hand-baggage and was suggested by the SA staff to submit it for check-in and was reassured by them about its safety.

On reaching HYD, my lock was broken and the contents stolen. I have enough evidence (Pictures, bills, police complaint which states that the Bag arrived at the HYD airport broken) against them and yet there is a constant delay in their responses. After having waited for a month, they are now accusing me of a false claim. Ignoring calls texts and e-mails is not something that is expected of a company such as Singapore Airlines which boasts about high-order of Customer Satisfaction. This has rather induced a high amount of stress in me, their utter disregardful attitude and neglect is getting on to my nerves.

Hoping to hear from them soon.