Singapore Airlines
Reviews and Complaints

Dear Sir,

Just would like to give my feedback on the VGML served to me while when returning back from Yangon to Singapore via SQ997 on 1 Jul 2017. I was seated in 33A.

The VGML was served to me was not cooked properly, the mee was half cook and the other of the was not fully cooked. I was taken back and was surprised to see is this the Singapore Airline's standards to provide to its customers/passengers. Due to my medication, I have got no option I took the one cooked and those 'mee' was not cooked fully I left it over.

After more than 10years, now choose to travel on Singapore Airlines but I did expect this to happen and in fact I have already indented VGML in advance and there is no reason why the VGML was not prepared and cooked well.

Sir, kindly look into this matter and get back to me with an explaination.

Booking reference SS7AMJ
travel destination: CCU to SIN and SIN to ADL

Above booking reference is for my parents (Mr Rebati Ranjan Sarkar & Mrs Asima Sarkar) who are currently traveling to Australia. They are in transit in Singapore Airport at time.

Earlier I booked Assistance service for them to guide because of their language problem.

Today when the flight SQ5487 landed at 0640 in Singapore Airport, there was no one waiting for them to guide. My parents were extremely distressed and panicing. My parents had no idea where to go. They were left all alone.

They were misguided by a passenger, so they came out of Airport, where I booked Transit hotel for them to stay until next flight at 23:10. I was promised by Singapore Airlines Customer service that someone will guide them to food court and then hotel in the morning and later take them to the gate for Adelaide.

I always been a happy Customer with Singapore airlines since 2003, I never expected this poor and horrible service.

I would like someone please help and guide them to the gate where they catch next flight SQ279 at 23:10. They are staying in Ambassador Transit Hotel Terminal 2 until 6pm Singapore time.

Please send me a reply as soon as possible.

Thank you.

I took the Buisnsss class on the flight number SQ002 from Singapore to HK on June 28, 2017 and I left my personal belongs on the plane including a portable mobile charger, a USB charger and a Wifi card. I have called customer service a hundred of times. The lost and found number was never answered by anyone and general customer support told me a few time they would pass my inquiry to their corresponding team to reply but so far I did not get any call even though I stressed on the phone that it was urgent!

Can someone please get back to me by my mobile: 852-[protected]

LI SHU

Im flying to Hong Kong for holidays with mates on the 24th June 2017, 1:05 flight. We arranged to seat together, we even booked online. It was full but we manage to be able to get the seats together. Just because SQ OVERBOOKED! And needed to change seats ! And just because i got my ticket differently with my friends! I was moved away from them. It is VERY, YES VERY INFURIATED! I though SINGAPORE AIRLINES was SUPPOSED to be 1 of the best Airline? Always been taking SQ but with such NONSENSE actually Happened.. and saying it's overbooked, needed to change of Plane. It's okay that SQ change the plane to cater such many people, but without wanting to listen to our request and said only to give us whatever seats that can be arranged! Sorry to say It's just BS! I was one of the first few to checked in.. but i was made to wait so long for the changes. Singapore Airlines you disappoint me GREATLY!
It was supposed to be a fun trip, but with all this. It just ruin the mood.
And what's more.. My assign seat is Dirty! With crumbs & Rubbish are everywhere.. Im sure it's a flight change & it was not being cleaned properly. & do i need to say more With my order of Special request meal?
"THANK" SQ for the BEST TRIP I'm HAVING!
GREAT SIMPLY AWESOME!

To whom it may concern,

I was on board SQ861 at 3.45pm on 17/06/2017 from Hong Kong to Singapore. Around 1hr into the flight on board, my 9 years old son(seat 42B) suddenly complaining having a very bad headache and feeling unwell. I suspected he might be having a fever, so I asked the stewardess for a thermometer. We have to ask a few attempts from different stewardess before a stewardess came over to apologize telling us there is No thermometer on board and she just walked off without asking or providing us any alternative assistance (we did tell her my son is not feeling well) . We are at a lost but luckily my wife brought along some medicine (Paracetamol). I got no choice but to feed him with the medicine not knowing his temperature. Worse is to my surprise, throughout the journey non of your stewardess came forward to ask how was my boy. I was shocked as this in SINGAPORE AIRLINES, my National carrier, one of the best Airline in the world with sure services. Do hope that u can look into this matter as I'm starting having doubts taking Singapore Airlines for my future holiday trips... U can contact me at mobile [protected] for any clarifications.

We look forward to your reply on this matter urgently.

Mr Chai

I had pre-booked an egg free vegan meal for all my flights to and from Philippines. I left Perth on flight SQ 224 @ 6.25 am 13 June 2017. I received my special meal & although I didn't like the look of part of it, as it looked like a mini omelettes, I had a few bits knowing that it was supposed to be EGG FREE. After 3 bites my throat & tongue were on fire, which usually happens when I taste eggs. Supervisor Susan was very attentive with cups of Peppermint Tea & honey, but it was several days before I felt fine. Susan made a call to ground in Singapore to inform them of the incident and to make sure that the next flight had a Vegan Meal for me. When my meal arrived I started by eating everything else and left the meal for last, as I was very hungry and my stomach was extremely sore. After a few minutes into the meal, another meal was presented to me in response to the call Susan had made to ground @ Singapore. This new meal was a vegan and was much better for me. My wife and I especially chose to fly with Singapore instead of Jetstar as baggage, meals, entertainment & seats are included and we want to continue to fly with Singapore, but this incident has put a black mark on your reputation. Can you do anything to make us confident that this type of thing won't happen again.
If I may make a suggestion: Although there are several different choices of special meals, for me, I wish there was more options. At MacDonald's customers are able to fine tune their own burgers to their choice. Why not make it possible for your customers to include or exclude certain food items: ie Omit dairy but include meats or include Lactose free products or exclude egg products but include meats etc.

For the first time in my life I was called to open my check in baggage after it got checked in.
I was traveling from Chennai to Singapore flight no: SQ529 on 16th Jun, 2017. My name was announced. Firstly, from the announcement, I could only decipher my name and nothing else. So I did not understand what the announcement was for. I approached the security to find out why the name was called. After about 20 minutes, the attendant ushered me to the check in baggage area and on the way was asking me if I was carrying any powder. I was shocked by that question.
I opened my baggage and a police officer was called to check. The whole ambience made me feel I am a criminal. I got insulted. What I was carrying was small bottle shaped chocolates which I had with me from Singapore itself . At Singapore, I did not have any problems. I was doubted in Chennai.
What conclusion I can draw is that:
1. The checking officer is not educated that such a chocolate exist.
2. The surveillance system is not sophisticated to identify bottle shaped chocolates.

This kind of experience causes trauma to innocent passengers like me. Thank God I had the time. If I did not have time, I would have got panic Attack and the officials would not have released my check in baggage if I had not approached them.
My request is to improve your systems and educate your staff with different kind and shapes of products. And also train the attendants to improve communication.
- Caral Grace Koshy

Hi,

Please response this as soon as possible.

My name is Yocky Wonosantoso.
My flight number is SQ638 from Singapore to Narita Tokyo on June 14th, 2017.
My seat number is 50G.

Somebody stole my 380, 000 Japanese Yen and US$100 during the flight, and exchange it with only 30 pcs US$1.
I put my money on my backpack and somebody stole it when I was sleeping.

I just realized when I arrived at the hotel, which is around 7 hours after landed.

I believe you have video recording from CCTV in the cabin to see the thief and process this case to the next step.

I really appreciate your cooperation and assistance to solve this case.

You can contact me by email or call me at +[protected].

Thank you for your cooperation.

Dear Sirs,

I was on flight SQ346 from Singapore to Zurich on 24.05.2017.

Firstly, the flight was delayed due to some technical problems. That's fine with me. Just be patient and wait.

Secondly, upon arrival into Zurich, I collected my luggage and did not realize that the newly bought Hush Puppies Luggage was damaged / dented until I arrived at my friend's house in Gontenschwil.

I have just returned to Singapore on 10.06.2017 and now I am settled down after days of jetlag and ready to register this complaint with Singapore Airlines.

May I know how should I go about it to claim for compensation?

I would appreciate your response immediately.

Regards
Mdm Lee Geok Yuen
NRIC: S2754815F
Booking Reference: YMD5REQ
EMAIL: [protected]@gmail.com

I booked a round trip from Dubai to Singapore via Cleartrip. I had to change my going date and cleartrip told me that I was not allowed to do this and would have to book a new ticket, I went ahead and did so. However, when I checked with the Dubai office in Singapore later, they said that it was possible to change my dates and so they authorized for a cancellation and full refund. It has been almost three months since this cancellation and authorization took place (March 7th, 2017) and I still have not received my refund. When I call Cleartrip, and I have done so several times over these last three months, they place the blame entirely on the airlines and tell me that no one from the airlines is responding to them. When I call Singapore Airlines, they tell me that they cannot do anything for me and that it's entirely up to cleartrip. This has put me in an extremely helpless situation and I do not know what else I can do. I am not receiving any help from either party and Cleartrip is giving Singapore Airlines a very bad name by labelling it as inefficient and unresponsive. I would appreciate any help that you can provide. This is my ticket number 618-[protected]. Thank you.

On 29 March 2017 my husband and I were booked on a direct Singapore Air flight to Canberra from Wellington leaving at 9.15pm and we had an early flight leaving Napier at 12.55 leaving plenty of time for connecting. Wellington airport was closed in the morning due to heavy fog and indications were that it was probably going to stay that way for the day. Having never experienced delay in travel I tried to call their 0800 number but it kept saying it did not recognise my number so at 8.30am I emailed SIA to see what to do next as knowing the plane only left every second day from Wellington. A reply came back to me at 3.30, 7 hours later advising that the plane was on time and if I wanted to avoid no show fees I should cancel the flight on line and rebook.
By this time I was already at the Napier airport with the 12.55, 3pm and 5.20 pm flights all been cancelled, therefore we had absolutely no way to get to Wellington in time. So I got another phone number from Air NZ staff and rang SIA from the airport. I asked the girl that answered to cancel our flight and rebook us on the Friday night 31st same flight. She kept leaving the phone and in the end I thought she had abandoned the call so I hung up. A few minutes later another girl rang me back so went through the same request again to rebook. After some time she said it was done and I would receive and email confirming the rebook.
So I altered my internal flight while at the airport and returned home. There was no email so once again that afternoon I rang SIA and after some time I was told the rebook was there and was reassured that all was OK for the Friday flight. On that I altered all our accommodation, and return flights back to New Zealand and home.
The next day Thursday 30th I was staggered to receive an email saying that we were on a Virgin flight to Canberra via Brisbane leaving Wellington at 4.15pm. As it was midday even if we had wanted to, we would not have made the trip to Wellington at such short notice.
So back on the phone to see what had happened now with our flight. The man was very polite but told us that we were definitely not on the Friday flight, it was full and the next one he could offer was 2nd April. I said we had been told by two different SIA people we were on the flight but he was adamant that we could not get on it. To change all our bookings again was not an option so I finally had to accept a Friday flight with the same itinerary as the Thursday flight. We are both in our 70s, my husband not a well man and this extra travel proved to be a very tiring experience for both of us. Exactly why we had chosen the short hop to Canberra in the first place.
We are both disappointed and very annoyed at the treatment we have received from SIA and in all the large amount of time I had to spend on the phone trying to sort things out. A check on the phone calls would show that we were promised twice by 2 different staff members that our booking had been transferred to the Friday night flight. We fully understand that the fog caused massive disruption with flights into Wellington and in the end the SIA flight went to Auckland because of this. We can understand the reorganisation needed to accommodate other people’s travel as well as our own. But we tried to pre-empt our disruption by planning our travel ahead around this. But at the end of the day we were totally mislead and lied to.
I emailed a full summary as per above and got an email to say they had tried to contact me about the matter. As I can monitor both landline and mobile incoming calls I know that this was just one more lie. I have sent 2 more emails asking for contact but there has been no response.
We have flown with SIA before and always liked their service but to us this time Singapore air was not a great way to fly. I would be very reluctant to trust them again.

I travelled Business Class earlier this year. On the way out the Entertainment System was not working properly so I had to move seats. It happens didn't think anymore about it. On the return journey the Entertainment System had no sound. The plane was full so no option this time to move. The cabin staff were very apologetic - reset it a number of times but had to give up. They wanted me choose something from the catelogue as compensation but I had already looked through and had not wanted anything. They took down my email address and said someone would contact me. I heard nothing so after a few weeks I emailed them. They emailed me back with a suggestion that I choose something from their reduced land side catelogue. They then offered me Kris Airmiles. As I explained I am retired and they were no use to me as just coming back from 5 weeks in South East Asia I had no immediate plans to return. She then offered me a £100 voucher for a next flight on Singapore Airlines. I asked how long the voucher would last she said 12 months. If I didn't use it I would have to write in to have another one issued. I asked for the complaint to be heightened to someone else to no avail. Contrast this to the amazing Customer Service I had in 1999.

I have recently returned from a night flight from Singapore to NZ (Flight 291) via Canberra. The inflight service provided by SING air is always good but i cannot understand why on a flight that leaves at 11.0 pm they wake you up at 3.30 am to serve you breakfast.. who wants to eat breakfast in the middle of the night ? Especially annoying after having asked them not to disturb us during the flight as we really wanted to let the kids sleep for as long as possible

I bought a 1-way ticket for my daughter to fly from HK to London before heading back to Canada. She was in HK on a university study abroad program for 4 months and was travelling to London before heading home. The departure date was May 8, 2017 at 6:50PM. We advised her to find out information on baggage allowances. She could not readily find the information online as it was very confusing. Her father could not figure it out either. She tried to call the Singapore Airlines (SA) office in HK, but could not get through to speak with anyone. I was already in London, and so I called the office in London; the person told me there will be a charge but did not give me any more information on the fee structure. The only option left was for my daughter to go to the airport early and seek the assistance of the SA personnel at the check-in counter. My daughter arrived at the airport 5 hours before departure. No one was there to help her. The SA counter was not open. It finally opened around 2 hours before departure. By then, time was tight. She was told she needed an extra bag because one bag was over limit. She bought an extra bag at the airport to reshuffle her contents. She was then told that the fee for the approx. 25 kg excess baggage was CAD$1840.61. Her airline ticket was only CAD$621.85. We asked if she could send her excess baggage via cargo. She was told she needed to go to another spot at the airport but the person could not help further. By then, my daughter was in a panic and almost in tears. There was no time left to sort out other options, and we finally conceded unwillingly to paying whatever the amount was thrown at us in order for her to make her flight. The SA counter attendant had the nerve to laugh and say 'oh, you have to pay now?' -- That was just awful. My daughter felt so humiliated, upset, and to be laughed at, is like putting salt on an open wound. I am so very upset at this entire situation. For the price of a second airline ticket, my daughter would have been allowed 30 kg baggage. My proposed solution is that instead of charging 3x the airline ticket for excess 25 kg in baggage, I would be willing to pay the price of a second airline ticket at the most (i.e., CAD$621.85) since a ticket comes with allowance for 30 kg baggage. For the cost of the excess weight, I could have paid for 3 of my daughter's friends to fly from HK to London with her ~ that's how unreasonable this price gouging is. I chose Singapore Airlines for my daughter because I felt she would have the best experience vs other airline options. It turned out to be a nightmare, and we are being fleeced for this costly and horrible experience.

ref:M-[protected]:ref

I have logged my case since 18th April of mites infected seat and i have not gotten an answer yet and only got replies that its still under investigation. No updates of what is being done.
The flight is still operating and creating more victims being affected and bitten.

Please refer to my ref nbr of case logged and attached picture of my bitten back by mites/bugs or what ever digusting living things that is also onflight apart from human beings.

Hi, I booked and paid for return flights from Brisbane for myself and my husband to Phuket Thailand SQ246 and Silk Air SQ5050 departing on Monday 29th February 2016, return flights SQ5057 Silk Air and SQ255 Friday 11 March 2016 then Signapore to Brisbane on Saturday 12 March 2016 for a well earned holiday. In total the amount for these flights cost $1857.92 in total. Unfortuneately I became critically ill requiring hospitalisation for 67 days so could not fly on the dates I paid for myself and my husband. I was off work for 8 months and have only really recovered from this life threatening illness recently. My husband contacted Singapore Airlines here in Australia well before we were due to fly to Thailand to inform them of our family situation as I was close to death. Neither of us could take these flights, but your airline representatives here in Australia has refused to refund the cost of these flights to us or even give us a credit to use this on other flights. My husband provided doctors certificates and statements showing I was in intensive care, but your airline did nothing but say we are not entitled to a refund. Most other airlines I have dealth with when I have been ill and provided actual evidence including a doctor's certificates stating I was ill have refunded the air faires immediately. But your company has not done this. I would like your assistance is getting a refund or a credit for these flights as they cost a lot of money that I can ill afford to just let go of. I am happy to provide all the information again including doctor's certificates etc so this can be rectified. Please contact me at your earliest convenience to get this matter sorted. Thanks and regards Kim Rogers, Brisbane Australia

On November 2016 we went to china and Singapore, and we have 3 kids under 4 years so we bought double prams with us to help us going anywhere, when we arrive in shianghai from perth, we couldn't find our double pram so we have to went to luggage lost claim to mention we lost our pram, and it's so hard with all the luggages we had and 3 little kids with no pram even to go to taxi area, and according to the luggage claim tht our luggage still in Singapore so we have to wait 2 days in hotel without pram and they will sent the pram to our hotel, but those 2 days we were stuck in the hotel because we can't go anywhere without the pram as our children can't walk too much to sight seeing or do something, me and my husband felt so tired have to carried 2 kids at least to do something just to find place to eat everyday for those 2 days, we didt complaint to Singapore as we thought mistakes happen all the time, and I used to love Singapore airline I used to travel with you guys a lot long time ago...then we went to Singapore after china, and its happen again, the double pram was delayed again we waited and waited until the last luggage finished came out and we couldn't see our double pram anywhere so we went again to luggage claim and we have to waited more than 3 hours with 3 little kids in front of luggage claim, and it was a queue long time too just to know what happen with our double pram, it was such annoyed journey we had so far with Singapore airline, can you imagine we have to entertain our kids while waited that long just for your airline delayed, with all the other luggages we had and chaos on our holliday. But still we couldn't bother complaining, just disappointed already how come these happen every time we are on holliday with Singapore, we never had problems with small airlines company with low budget fare, but to be happen with Singapore airlines was so shocking, u guys should put pram as yr first come out from luggage pick up, not last or even missing.

Then we are travel again with Singapore from perth going to Koh Samui now, and it was happen again, we lost our double pram again, and we arrived at Koh Samui around 10 am, after waited 10 hours in airport because perth to Koh Samui the connecting flight from Singapore was 10 hours waiting, and we choose tht flight because we knw Singapore airline was enjoyed place anyway to waited and kills time, but to expect our double pram missed again when we arrive in the morning, because we already had planned to do something tht morning after arrived, and we couldn't do it we have to stay in the hotel waited for any news about where is our double prams, and the staff in luggage people in Koh Samui until late afternoon couldn't find where our pram, and then they said yup they found them and will delivered our pram between 11 until 1 the next day, then again we stuck in the hotel just for waiting airlines fault again.we are so sick and tired with these, we should be able to enjoy our holliday more but instead we lost couple days just because your company or where ever fault its is don't knw how to organised the luggages to be arrived same time as the passager, and please put parents with children as their priority too come to luggage as well, as hard with little kids to lost their stuffs tht is important for their parent to help their jobs easier not make it more harder, just so disappointed these happen to us 3 times already...and we had to throw away our first double pram because the hood attachement was broken when we received in shianghai, it was loose since then, so we bought anew one again now,

I am a frequent flier with Singapore Airlines and my kris flyer membership number is [protected].

I saw a promotion on your official website saying " Celebrating 50 Years in Australia with exceptional fares to over 90 Global Destinations "

I further explored as i wanted to travel from Sydney to Delhi and i found out that the fare starts from AUD 933 with some terms and conditions. I followed all those terms and conditions and tried to book tickets for 3 Adults and 1 Infant but to my surprise the fare it showed was AUD 1188.

The promotion is still valid until 8th May 2017 and my dates of travel fall well within the specified terms and conditions. (3/10/2017 to 16/11/2017)
I tried calling your sydney office on number 13 10 11 but the gentleman told that those fares are not available to them and they are only available online.

If a customer can't avail any ongoing promotion then i should suggest that being a reputed company, Singapore Airlines should not run such misleading promotional activities.

I request you to please have a look into this matter and either make this promotion available to customers or remove such promotional airfares from your official website.

My name is Itai Haboucha, USA passport number [protected] and star alliance silver member no. [protected].
On April 16th I was flying business class on Singapore Airlines flight SQ322 from Singapore to London. Prior to the flight I had dinner at the silver Kris lounge in Singapore (the only food I had that day). On the flight I had 1 drink (Grand Marnier) on its first hour. After about 1 hour flight I suffered from severe food poisoning, had to be rushed to the toilets 4 times where I repeatedly vomited repeatedly throughout the flight. The crew became concerned and offered me a wheel chair upon arrival to London (which I thank them for).
The flight was a total nightmare, which was a grave disappointment considering I paid for a business class seat, and instead of enjoying a comfortable 13 hour flight in my seat I had to spend 12 hours in the toilet vomiting.
Considering the circumstances, I believe a compensation is in order, such as miles/points on my star alliance membership or other financial compensation instead of the unattained value of my ticket+ the physical trauma which lasted until the end of the next day in London.

Thank you,

Itai

Dear Sir or Madam,

From 2 – 9 of April I travelled to Germany. Initially I have purchased online (on lufthansa.com) a round-trip ticket from Jakarta (CGK) to Hamburg (HAM), with transit in Zurich (ZRH), Frankfurt (FRA) and Singapore (SIN).

On the date of the flight back from Hamburg to Jakarta, after transit in Frankfurt, I have to transit in Singapore and have to change the airlines. My flight from Singapore to Jakarta was operated by Singapore Airlines. When I showed my ticket to the SQ officer I was denied boarding. The officer said that my name was not in the list. I complained to them and they told me there was a change of aircraft so that my name is not listed in the list of passengers. As the compensation they will put my name in the waiting list of the two last flights. I can not accept it because it was not my fault and I feel aggrieved over this incident as well as the compensation did not help because I have to wait without any certainty. I asked them to find other flights within the time which was not too far from the flight listed in my ticket. But they couldn’t find it because most of the filights already fully booked. I have no choice other than accept their compensation and waiting.

I have already send the complaint to Lufthansa and they ask me to also send this to SQ. Please find attached the ticket information and my boarding passes. I would appreciate your response to the unpleasant events I experienced.

Thank you.

Best regards,
Liza Hidayat
PT. TRITUNGGAL DIRGANTARA MAJU
Kompleks Ruko Pulogadung Trade Center (PTC) Blok 8A/53,
Jl. Bekasi Raya Rawa Terate Cakung
Jakarta 13920 - Indonesia
Ph : +[protected], 4604915
Fax: +62 21 [protected]
Email: [protected]@cbn.net.id