CB Airlines and Air Travel Singapore Airlines Dissatisfaction of airplane landing

Singapore Airlines review: Dissatisfaction of airplane landing 20

Dean

Oct 01, 2006 12:00 am EDT

Review updated: Oct 22, 2022

Featured review

With refer to the above subject, on 19th July 2006 at 17:00pm I was taking SIA Airline SQ116 back to Malaysia (Kuala Lumpur) for my 1 day business trip in Singapore. During the whole journey back to Malaysia I felt comfortable and satisfied with the environment and service from cruel members. All the while I was sitting next to window, 30minutes later cruel members announced that plan will be landing in the short while and I started to look out the window, few minutes later I noticed the air-plan landing with un-normal speed and finally heating the runway strongly and it was really a shock to me and also other passengers too. With my travel experience for so long, I did not experience pilots with these terrible and unprofessional air-plan landing skill before. In my thinking, I thought SIA Airline should be the world leading and quality airline but after all I feel unconfident with SIA anymore. I hope SIA Airline should consider provide proper training to all pilots in order for them to mature enough not only to handle the air-craft but also safety of passengers. Lastly, I hope this comment would be helpful for SIA Airline to win back customers confident towards SIA Airline.

Your attention in this matter would be much appreciated. Thank you.

20 comments

Add a comment

Frank

1 complaint

5 comments

Frank

Aug 13, 2008 2:59 pm EDT

I've submitted a retro-claim over 4 months ago, which still hasn't processed into my account yet. All my subsequent email enquiries are not responded at all. Their customer services are rather shocking to me - No efficiency, nonfeasance and total lack of basic etiquette.

My complaints have been outstanding for quite a few months and still not been attended to yet. I am so regretful of joining Krisflyer at the first place also because it doesn't reward as much as other ones.

cbv

1 comments

cbv of NO

Apr 27, 2009 4:39 am EDT

This has nothing to do with SIA Pilots' skills. It could have been any airline in the world. The degree of a hard or soft touchdown depends on weather conditions and air traffic; winds, fog, clouds, the frequency of the traffic of the airport you approach and so on. If the aircraft was flying faster than you have registered before, I guess it's because of heavy traffic on the airport. It might for instance be an airplane behind you which is too close. That means that the aircraft you are sitting in has to speed up, and the one behind has to speed down to a minimum to avoid a go-around situation.

A hard landing might also occur if the wind condition on the runway is changing. Sometimes some aircraft hits a wind just before landing, and the "turbulence" makes a harder landing.

I think it is inappropriate to blame SIA for this happening.

KavitaImport

1 comments

KavitaImport of IN

Aug 15, 2018 12:44 pm EDT

Verified customer

Dear SQ TRS Team,

Myself Kavita from Flomic freight services, Import CS and Pricing HOD seeking for connecting flight schedule against Subject AWB. since, 24th June no connections is showing. Please arrange at the earliest.

my mail id: - kavita@flomicgroup.com

Marquis Kusuma

1 comments

Marquis Kusuma of US

Aug 15, 2018 1:14 pm EDT

We arrived at singapore on june 30, 2018 with sq 965 with time departure from jakarta at 7 pm. After arrived hotel this morning about 1 am, I found out that my husband's zipper suitcase n lock was lost and broken. I hooked front and back zipper together with one lock at leg suitcase. Fortunately things inside still safe.

View 0 more photos

Tay Minzi

1 comments

Tay Minzi of US

Aug 20, 2018 12:41 pm EDT

I am 200% sure its on the plane because right before takeoff i put it in the pocket but after that they customer service does not help and only to say thats all. Im very disappointed as I will have to pay $300 for the lost wifi

Mim Booth-Lawrence

1 comments

Mim Booth-Lawrence of AU

Sep 20, 2018 4:51 am EDT

Verified customer

You're service is the worst ever! You have changed our seats 4 times. You change us to completely different rows. We are spouses and you don't even move us to seats next to each other! We paid hundreds of dollars extra for preferred seating and you treat us like dirt.

Vinitha gummala

2 comments

Vinitha gummala of US

Oct 07, 2018 11:54 am EDT

Hi Singapore Airlines and Goibibo customer support people both talked each other on conference call both agreed for cancellation and full refund on 27th August night and theytold to us we cancelled the tickets our finance team will contact you in next 24-48hours.after that nobody call back to us .we keep on calling till now no response.goibibo said they are waiting revert from airlines and airlines told to us we already reverted.every time same thing happened .we fed up with them .every body washing their hands.

Vinitha gummala

2 comments

Vinitha gummala of US

Oct 14, 2018 4:00 pm EDT

AMDNDUWZV-reference id

andriani

1 comments

andriani of ID

Oct 31, 2018 2:21 pm EDT

Verified customer

Your company ( Singapore airlines)had been exposed my flight details to someone. Can you explain how a person can actually take a look at your flight details? Seat no, with who and when you are going? This is a violation ! take a look at attachment!

View 0 more photos

Georgia Varnivades

1 comments

Georgia Varnivades of US

Nov 05, 2018 8:08 am EST

Service was bad and the crew were were especially rude on sq flight 308 to london

Mto

1 comments

Mto of US

Jan 05, 2019 9:45 am EST

When the luggage came out from the conveyor it was broken

View 0 more photos

meilian

1 comments

meilian of SG

Jan 05, 2019 3:13 pm EST

SQ388 07/12/2018 0055AM departure sin to bar
the old male steward sitting at (the kitchen back of plane) in front of the toilet, he is VERY RUDE.
i asked for some warm water so he got it and at my seat he shoved the cup into my face at my eye.

good thing I was not blinded by his rudeness

Sam Lee Jun Shum

1 comments

Sam Lee Jun Shum of US

Jan 23, 2019 4:55 am EST

One of the best airline? I went to check in counter to drop my luggage and the staff attitude like [censored]! Even AirAsia's staff is better than yours, please ask them to be nice, don't show a face like the parents just passed away.

Hubert John

1 comments

Hubert John of US

Apr 07, 2019 6:34 am EDT

The crew asked me to give feedback about this flight.

I was mostly happy with kindness, food, care, service. We landed at time, very good flight.
CSS Goh
LSS Goh
FS: Tan
FS Chan
FSS Wong
FSS Low
FSS Ng

best !

Hubert John

kenji cyrus

1 comments

kenji cyrus of US

May 18, 2019 8:52 pm EDT

Dear Sir/Mdm,

The food served by silk air is .
sweet and sour Chicken definitely not fresh and it's taste horrible. I'm sure it was kept frozen for quite sometime already. meat is Greyish in colour.
Please refer to attached pic.

Regards,

Kenji

View 0 more photos

VanTung

1 comments

VanTung of US

Jun 18, 2019 5:55 am EDT

I flied from SIN to HCMC at 04 : 25 PM on 21 May 19 but my luggages were not arrived wiht the flight.
After 2 days, I had received them without any from your airline company.
I would like to know how you will compensate for me before I ask my lawyer.

Primo De Guzman

1 comments

Primo De Guzman of AU

Aug 05, 2019 2:18 pm EDT

I was flying back to Perth from Tokyo Narita (SQ 637 31 July 2019) via Singapore when I realised on the waiting area that we were flying on different plane which we supposed to fly by A380. We went for a holiday to Tokyo wishing we will be flying the A380 and we were really disappointed.

Primo De Guzman
Kris Flyer no [protected]

Venugopal1907

1 comments

Venugopal1907 of US

Oct 12, 2019 1:28 pm EDT

Awb [protected] NKG to MAA was handed over to airlines on 27th sep and planned for 27th evening flight at NKG china port, but from 27th sep 19 till 6th Oct 19, schedule is getting postponed daily.
There is no clue what is happening?

Nomer Yasoña

1 comments

Nomer Yasoña of US

Oct 13, 2019 3:56 am EDT

they are too slow .. and they said i will wait for 2 weeks for paying me they destroy my suitcase and i will buy a new one.. [censored]ing airlines! i hate it... almost three weeks waiting on that!

Donald Butler

Perth, AU

1 comments

Donald Butler of Perth, AU

Oct 22, 2022 6:36 am EDT

We booked tickets on line to Singapore and extra flights tickets price was $1751.92 AUD

Credit Card is showing a charge of

$1817.52 AUD

Could you please tell me why the there is a diference

Don Butler

Singapore Airlines - Refusal of compensation for delayed flights 6

Resolved

Singapore Airlines - Never received your refund 3

Resolved

Singapore Airlines - lost/delayed baggage 1

Singapore Airlines - lost property and damaged bag

Singapore Airlines - Bad service 5

Resolved

Singapore Airlines - poor audio-visual monitor on board

Singapore Airlines - flight to singapore

Singapore Airlines - Illegal credit card charges

Resolved

Singapore Airlines - flight sq 0346

Singapore Airlines - scalded by hot coffee on board sq 106 on 24 april 2019

View all Singapore Airlines reviews and complaints

Singapore Airlines Contacts

Singapore Airlines phone numbers

+1 (800) 742-3333
+1 (800) 742-3333

Click up if you have successfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number

100%
Confidence score

United States

131 011
131 011

Click up if you have successfully reached Singapore Airlines by calling 131 011 phone number 25 25 users reported that they have successfully reached Singapore Airlines by calling 131 011 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling 131 011 phone number 25 25 users reported that they have UNsuccessfully reached Singapore Airlines by calling 131 011 phone number

Australia

800 808 909
800 808 909

Click up if you have successfully reached Singapore Airlines by calling 800 808 909 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling 800 808 909 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling 800 808 909 phone number 3 3 users reported that they have UNsuccessfully reached Singapore Airlines by calling 800 808 909 phone number

New Zealand

+65 62 238 888
+65 62 238 888

Click up if you have successfully reached Singapore Airlines by calling +65 62 238 888 phone number 19 19 users reported that they have successfully reached Singapore Airlines by calling +65 62 238 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +65 62 238 888 phone number 47 47 users reported that they have UNsuccessfully reached Singapore Airlines by calling +65 62 238 888 phone number

Singapore

+1 (800) 663-3046
+1 (800) 663-3046

Click up if you have successfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number

Canada

+44 844 800 2380
+44 844 800 2380

Click up if you have successfully reached Singapore Airlines by calling +44 844 800 2380 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +44 844 800 2380 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +44 844 800 2380 phone number 12 12 users reported that they have UNsuccessfully reached Singapore Airlines by calling +44 844 800 2380 phone number

United Kingdom

+353 16 710 722
+353 16 710 722

Click up if you have successfully reached Singapore Airlines by calling +353 16 710 722 phone number 4 4 users reported that they have successfully reached Singapore Airlines by calling +353 16 710 722 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +353 16 710 722 phone number 2 2 users reported that they have UNsuccessfully reached Singapore Airlines by calling +353 16 710 722 phone number

33%
Confidence score

Ireland

+43 15 134 655
+43 15 134 655

Click up if you have successfully reached Singapore Airlines by calling +43 15 134 655 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +43 15 134 655 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +43 15 134 655 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +43 15 134 655 phone number

Austria

+31 205 488 888
+31 205 488 888

Click up if you have successfully reached Singapore Airlines by calling +31 205 488 888 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +31 205 488 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +31 205 488 888 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +31 205 488 888 phone number

Netherlands

+45 33 143 456
+45 33 143 456

Click up if you have successfully reached Singapore Airlines by calling +45 33 143 456 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +45 33 143 456 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +45 33 143 456 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +45 33 143 456 phone number

Sweden

+33 821 230 380
+33 821 230 380

Click up if you have successfully reached Singapore Airlines by calling +33 821 230 380 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +33 821 230 380 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +33 821 230 380 phone number 5 5 users reported that they have UNsuccessfully reached Singapore Airlines by calling +33 821 230 380 phone number

France

+49 697 195 200
+49 697 195 200

Click up if you have successfully reached Singapore Airlines by calling +49 697 195 200 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +49 697 195 200 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +49 697 195 200 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +49 697 195 200 phone number

33%
Confidence score

Germany

+39 647 855 360
+39 647 855 360

Click up if you have successfully reached Singapore Airlines by calling +39 647 855 360 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +39 647 855 360 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +39 647 855 360 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +39 647 855 360 phone number

100%
Confidence score

Italy

+7 495 775 3087
+7 495 775 3087

Click up if you have successfully reached Singapore Airlines by calling +7 495 775 3087 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +7 495 775 3087 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +7 495 775 3087 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +7 495 775 3087 phone number

Russia

+34 934 873 908
+34 934 873 908

Click up if you have successfully reached Singapore Airlines by calling +34 934 873 908 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +34 934 873 908 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +34 934 873 908 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +34 934 873 908 phone number

Spain

+41 442 186 161
+41 442 186 161

Click up if you have successfully reached Singapore Airlines by calling +41 442 186 161 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +41 442 186 161 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +41 442 186 161 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +41 442 186 161 phone number

100%
Confidence score

Switzerland

+90 212 463 1800
+90 212 463 1800

Click up if you have successfully reached Singapore Airlines by calling +90 212 463 1800 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +90 212 463 1800 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +90 212 463 1800 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +90 212 463 1800 phone number

Turkey

+86 106 505 2233
+86 106 505 2233

Click up if you have successfully reached Singapore Airlines by calling +86 106 505 2233 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +86 106 505 2233 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +86 106 505 2233 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +86 106 505 2233 phone number

China

+852 25 202 233
+852 25 202 233

Click up if you have successfully reached Singapore Airlines by calling +852 25 202 233 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +852 25 202 233 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +852 25 202 233 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +852 25 202 233 phone number

100%
Confidence score

Hong Kong

+91 124 431 0999
+91 124 431 0999

Click up if you have successfully reached Singapore Airlines by calling +91 124 431 0999 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +91 124 431 0999 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +91 124 431 0999 phone number 2 2 users reported that they have UNsuccessfully reached Singapore Airlines by calling +91 124 431 0999 phone number

20%
Confidence score

India

+81 332 133 431
+81 332 133 431

Click up if you have successfully reached Singapore Airlines by calling +81 332 133 431 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +81 332 133 431 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +81 332 133 431 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +81 332 133 431 phone number

Japan

+63 27 568 888
+63 27 568 888

Click up if you have successfully reached Singapore Airlines by calling +63 27 568 888 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +63 27 568 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +63 27 568 888 phone number 5 5 users reported that they have UNsuccessfully reached Singapore Airlines by calling +63 27 568 888 phone number

Philippines

+27 216 740 601
+27 216 740 601

Click up if you have successfully reached Singapore Airlines by calling +27 216 740 601 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +27 216 740 601 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +27 216 740 601 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +27 216 740 601 phone number

South Africa

+82 27 551 226
+82 27 551 226

Click up if you have successfully reached Singapore Airlines by calling +82 27 551 226 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +82 27 551 226 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +82 27 551 226 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +82 27 551 226 phone number

South Korea

+66 23 536 000
+66 23 536 000

Click up if you have successfully reached Singapore Airlines by calling +66 23 536 000 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +66 23 536 000 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +66 23 536 000 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +66 23 536 000 phone number

Thailand

+971 43 166 888
+971 43 166 888

Click up if you have successfully reached Singapore Airlines by calling +971 43 166 888 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +971 43 166 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +971 43 166 888 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +971 43 166 888 phone number

UAE

More phone numbers

Singapore Airlines emails

sa_feedback@singaporeair.com.sg

100%
Confidence score: 100%

Support

Singapore Airlines address

Airline House, 25 Airline Road, Singapore, 819829, Singapore

Singapore Airlines social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 18, 2024
View all Singapore Airlines contacts