Menu
For Business Write a review File a complaint
Singapore Airlines

Singapore Airlines review: Refund

A
Author of the review
7:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I requested a refund for flights:
This is the message from E-dreams
Hi Adele,
Your trip cancellation is confirmed and your refund of AU$ 1782.90 has been issued. It should appear in your account within the next 7-10 days.
You’ll find all the details of your request below.
eDreams booking reference: [protected]
Trip cancelled
Refund issued
This is the notification I received from Singapore Airlines:
Refund notice: 618 [protected]
Place of Refund:
Date of Refund: 12 March 2024
Ndc
Ndc
Sydney
Sydney
Refunded Tickets: 618 [protected] 1234
AMSTERDAM/KIM MISS
Refund Information
Coupon: 618 [protected] /C1 From: MEL To: SIN
Coupon: 618 [protected] /C2 From: SIN To: HKT
Coupon: 618 [protected] /C3 From: HKT To: SIN
Coupon: 618 [protected] /C4 From: SIN To: MEL
Fare Refunded: 805.00 AUD
Tax Refunded: AU 70.00 AUD
E7 1.50 AUD
E7 1.50 AUD
G8 0.70 AUD
G8 0.70 AUD
L7 6.80 AUD
SG 13.80 AUD
TS 31.00 AUD
WG 8.68 AUD
WY 52.23 AUD
Admin Fees: Cancellation fees - 805.00 AUD
Net Total: 186.91
Refund notice: 618 [protected]
Place of Refund:
Date of Refund: 12 March 2024
Ndc
Ndc
Sydney
Sydney
Refunded Tickets: 618 [protected] 1234
AMSTERDAM/ADELE MISS
Refund Information
Coupon: 618 [protected] /C1 From: MEL To: SIN
Coupon: 618 [protected] /C2 From: SIN To: HKT
Coupon: 618 [protected] /C3 From: HKT To: SIN
Coupon: 618 [protected] /C4 From: SIN To: MEL
Fare Refunded: 805.00 AUD
Tax Refunded: AU 70.00 AUD
E7 1.50 AUD
E7 1.50 AUD
G8 0.70 AUD
G8 0.70 AUD
L7 6.80 AUD
SG 13.80 AUD
TS 31.00 AUD
WG 8.68 AUD
WY 52.23 AUD
Admin Fees: Cancellation fees - 805.00 AUD
Net Total: 186.91 AUD

Desired outcome: I was told that there was only a 20% charge by E-Dreams.Singapore Airlines is charging an admin fee of $805I would like this cleared up. If I am going to be charged $805 x 2, I might as well keep the flights.

Confidential Information Hidden: This section contains confidential information visible to verified Singapore Airlines representatives only. If you are affiliated with Singapore Airlines, please claim your business to access these details.

0 comments
Add a comment

More Singapore Airlines reviews & complaints

Singapore Airlines - Refusal of compensation for delayed flights 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Singapore Airlines - Never received your refund 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Singapore Airlines - Bad service 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Singapore Airlines - Illegal credit card charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Singapore Airlines Contacts

  2. Singapore Airlines phone numbers
    +1 (800) 742-3333
    +1 (800) 742-3333
    Click up if you have successfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number
    100%
    Confidence score
    United States
    131 011
    131 011
    Click up if you have successfully reached Singapore Airlines by calling 131 011 phone number 25 25 users reported that they have successfully reached Singapore Airlines by calling 131 011 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling 131 011 phone number 25 25 users reported that they have UNsuccessfully reached Singapore Airlines by calling 131 011 phone number
    Australia
    800 808 909
    800 808 909
    Click up if you have successfully reached Singapore Airlines by calling 800 808 909 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling 800 808 909 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling 800 808 909 phone number 3 3 users reported that they have UNsuccessfully reached Singapore Airlines by calling 800 808 909 phone number
    New Zealand
    +65 62 238 888
    +65 62 238 888
    Click up if you have successfully reached Singapore Airlines by calling +65 62 238 888 phone number 19 19 users reported that they have successfully reached Singapore Airlines by calling +65 62 238 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +65 62 238 888 phone number 47 47 users reported that they have UNsuccessfully reached Singapore Airlines by calling +65 62 238 888 phone number
    Singapore
    +1 (800) 663-3046
    +1 (800) 663-3046
    Click up if you have successfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number
    Canada
    +44 844 800 2380
    +44 844 800 2380
    Click up if you have successfully reached Singapore Airlines by calling +44 844 800 2380 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +44 844 800 2380 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +44 844 800 2380 phone number 12 12 users reported that they have UNsuccessfully reached Singapore Airlines by calling +44 844 800 2380 phone number
    United Kingdom
    +353 16 710 722
    +353 16 710 722
    Click up if you have successfully reached Singapore Airlines by calling +353 16 710 722 phone number 4 4 users reported that they have successfully reached Singapore Airlines by calling +353 16 710 722 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +353 16 710 722 phone number 2 2 users reported that they have UNsuccessfully reached Singapore Airlines by calling +353 16 710 722 phone number
    33%
    Confidence score
    Ireland
    +43 15 134 655
    +43 15 134 655
    Click up if you have successfully reached Singapore Airlines by calling +43 15 134 655 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +43 15 134 655 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +43 15 134 655 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +43 15 134 655 phone number
    Austria
    +31 205 488 888
    +31 205 488 888
    Click up if you have successfully reached Singapore Airlines by calling +31 205 488 888 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +31 205 488 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +31 205 488 888 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +31 205 488 888 phone number
    Netherlands
    +45 33 143 456
    +45 33 143 456
    Click up if you have successfully reached Singapore Airlines by calling +45 33 143 456 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +45 33 143 456 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +45 33 143 456 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +45 33 143 456 phone number
    Sweden
    +33 821 230 380
    +33 821 230 380
    Click up if you have successfully reached Singapore Airlines by calling +33 821 230 380 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +33 821 230 380 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +33 821 230 380 phone number 5 5 users reported that they have UNsuccessfully reached Singapore Airlines by calling +33 821 230 380 phone number
    France
    +49 697 195 200
    +49 697 195 200
    Click up if you have successfully reached Singapore Airlines by calling +49 697 195 200 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +49 697 195 200 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +49 697 195 200 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +49 697 195 200 phone number
    33%
    Confidence score
    Germany
    +39 647 855 360
    +39 647 855 360
    Click up if you have successfully reached Singapore Airlines by calling +39 647 855 360 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +39 647 855 360 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +39 647 855 360 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +39 647 855 360 phone number
    100%
    Confidence score
    Italy
    +7 495 775 3087
    +7 495 775 3087
    Click up if you have successfully reached Singapore Airlines by calling +7 495 775 3087 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +7 495 775 3087 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +7 495 775 3087 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +7 495 775 3087 phone number
    Russia
    +34 934 873 908
    +34 934 873 908
    Click up if you have successfully reached Singapore Airlines by calling +34 934 873 908 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +34 934 873 908 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +34 934 873 908 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +34 934 873 908 phone number
    Spain
    +41 442 186 161
    +41 442 186 161
    Click up if you have successfully reached Singapore Airlines by calling +41 442 186 161 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +41 442 186 161 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +41 442 186 161 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +41 442 186 161 phone number
    100%
    Confidence score
    Switzerland
    +90 212 463 1800
    +90 212 463 1800
    Click up if you have successfully reached Singapore Airlines by calling +90 212 463 1800 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +90 212 463 1800 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +90 212 463 1800 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +90 212 463 1800 phone number
    Turkey
    +86 106 505 2233
    +86 106 505 2233
    Click up if you have successfully reached Singapore Airlines by calling +86 106 505 2233 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +86 106 505 2233 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +86 106 505 2233 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +86 106 505 2233 phone number
    China
    +852 25 202 233
    +852 25 202 233
    Click up if you have successfully reached Singapore Airlines by calling +852 25 202 233 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +852 25 202 233 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +852 25 202 233 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +852 25 202 233 phone number
    100%
    Confidence score
    Hong Kong
    +91 124 431 0999
    +91 124 431 0999
    Click up if you have successfully reached Singapore Airlines by calling +91 124 431 0999 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +91 124 431 0999 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +91 124 431 0999 phone number 2 2 users reported that they have UNsuccessfully reached Singapore Airlines by calling +91 124 431 0999 phone number
    20%
    Confidence score
    India
    +81 332 133 431
    +81 332 133 431
    Click up if you have successfully reached Singapore Airlines by calling +81 332 133 431 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +81 332 133 431 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +81 332 133 431 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +81 332 133 431 phone number
    Japan
    +63 27 568 888
    +63 27 568 888
    Click up if you have successfully reached Singapore Airlines by calling +63 27 568 888 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +63 27 568 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +63 27 568 888 phone number 5 5 users reported that they have UNsuccessfully reached Singapore Airlines by calling +63 27 568 888 phone number
    Philippines
    +27 216 740 601
    +27 216 740 601
    Click up if you have successfully reached Singapore Airlines by calling +27 216 740 601 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +27 216 740 601 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +27 216 740 601 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +27 216 740 601 phone number
    South Africa
    +82 27 551 226
    +82 27 551 226
    Click up if you have successfully reached Singapore Airlines by calling +82 27 551 226 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +82 27 551 226 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +82 27 551 226 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +82 27 551 226 phone number
    South Korea
    +66 23 536 000
    +66 23 536 000
    Click up if you have successfully reached Singapore Airlines by calling +66 23 536 000 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +66 23 536 000 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +66 23 536 000 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +66 23 536 000 phone number
    Thailand
    +971 43 166 888
    +971 43 166 888
    Click up if you have successfully reached Singapore Airlines by calling +971 43 166 888 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +971 43 166 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +971 43 166 888 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +971 43 166 888 phone number
    UAE
    More phone numbers
  3. Singapore Airlines emails
  4. Singapore Airlines address
    Airline House, 25 Airline Road, Singapore, 819829, Singapore
  5. Singapore Airlines social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Singapore Airlines contacts
Singapore Airlines Category
Singapore Airlines is ranked 16 among 221 companies in the Airlines and Air Travel category