Snappy Snaps review: Film processing

I had recently been in touch with Stuart at the Covent Street branch, but have since been ignored after being told I would be refunded. I have also been ignored in numerous follow up emails and on social media. I am extremely disgusted at the quality of your services and subsequent customer support.

I recently purchased two rolls of film from your Farringdon branch (Kodak gold 200). I bought these to shoot my degree show work. I spent nearly £200 on shooting the work for my show (travel, entry, film and processing costs). I then made the fatal mistake of going to your Covent Garden branch (Garrick Street) and having my film developed there (The two I purchased from you and a roll that I purchased from the Photographers Gallery).

My film has come back in a condition that I have never before witnessed. The ENTIRETY of the three rolls are absolutely covered in deep scratches, covering the entire length and width of the negative, there is not a single frame unaffected. This is presumably from the the rollers in the developing machine. These scratches have made my work unusable.

I can't print them in the dark room and I can't even use them as scans as they are so damaged. I am extremely upset about this, not only for all the money wasted but also, precious time at such an important period of my degree. Weeks of work ruined simply by trusting this company to develop my negatives. This has put me in a precarious position where I may not even be able to reshoot all of my work in time for my exhibition, I also can't afford the costs a second time round.

At the very least I wish to be refunded the £30 developing costs and the £29.98 I spent on the film I purchased from you. The film I purchased from the Photographers gallery cost £22.98.