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Sofa Express , Polaris Store in Columbus Ohio.
I bought the MOCOA entertainment center with a right and left wind. I told them I was having a house built and that the furniture would have to be in storage for a couple months but I loved it and they told me I should buy it now so I did.
Well 2 months later Im ready to move into my new home and due to a my grandfather recently passing away I inherited a table and hutch that will not go with the MOCOA. I decided to use it in the bedroom instead and found out that Sofa Express no longer carries the matching metal frame bed that goes with this set. The manager and the store called me and said they would not take the furniture back, even though it is still in its original box and never opened. She also told be that she would give me no credit towards another purchase... in other words... sorry about your luck was it. She told me she was going to check and see about getting the metal bed for me. She has never called me back. I was planning on furnishing my new home with the OPTIONS couch and living room coffee table (around $4,000.00), but there is NO WAY I will do business there again.
I placed an order for a bedroom set and when they came to deliver they didn't have my dresser. They never told me about that until the truck pulled up. Then they said that they wouldn't have it until July and it was May when they delivered the bed. I had clothes all over the floor for two months. Then I called the store they always said that they were going to call me back and they never did. Instead they didn't try to make it better all they said is that they would give me my money back. I didn't want my money back I wanted the dresser. They just didn't care. They wouldn't let me speak with a higher up and they was just rude. Finally they set up the delivery day for July. Then my husband called off of work and they said that we were not scheduled on there delivery, and we had to wait 3 weeks. Then I called and complained and they came out the following week.
The lady with the MOCOA set is an idiot. It is not the company's fault that you inherited something else from your grandfather and changed your mind on where or what you wanted to furnish specific rooms of your new home with. What does their return policy say? I bet it doesn't say...buy some stuff from us, store it for months, change your mind, and then oh ya - return it for a refund or store credit because you changed your mind. Take responsibility for your actions and decisions and try to be an adult. In addition, if the company decides to discontinue an item or line, it is not their responsibility to try and make customers happy who purchased product months prior. That is just the way it goes - new stuff comes into the market every month and stores can not continue to carry every style or model. Not to mention, it is not good business sense to carry too many products or ones that are not selling. Any business has to keep their product offering fresh and inovative - otherwise they are not profitable and will soon be out of business. Get a life, and suck it up. Post your MOCOA stuff on eBay or in the local paper.
I went to Arlington Expressway to purcase a sofa "Going Out Of Business".. I found it to be worse than a car lot and have never been treated so crude by a business. I would not purchase anything from these people.
I purchased a KING sleigh bed from these people at what I thought was a good price. We didnt have money yet to buy a king matress so our bed lay in storage until today. Just so you know, I am so livid! I went to set up the bed (beautiful Cherry wood) and the Side Slats DONT FIT! They wont hinge onto the footboard. They made the bed wrong and now that they are closed, i am stuck with a bed that I cannot use! Im so pissed! Sorry to hear everyones heartaches! I feel ya!