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CB Sustainable Home and Construction Sotramont Bois Franc - False promises and dangerous balcony
Sotramont

Sotramont review: Bois Franc - False promises and dangerous balcony 1

J
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10:51 am EDT
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We recently purchased a property at Bois Franc, Saint Laurent, Montreal. the builders Sotramont seemed to be a good builder with many projects and had won some awards in the past so we felt assured that we would get a professional service and a quality home.

Unfortunately, we found a couple of issues other than the usual little problems with a new home. One is a serious safety issue that concerns us (to be confirmed by inspectors) and another is based on a verbal agreement from the project manager at the time of inspection (to get me to sign) which he later withdrew due to higher than anticipated costs (costs which were incurred due to his verbal instructions and agreement).

I was still under the impression that a professional company will put these things right... but we are now 3 weeks later and they won't respond to calls or emails.

We are very disappointed and I am sure we are not the first to experience problems with Sotramont. They told us anything to get a signature and then washed their hands of responsibility when we found problems that will incur a cost to them even though these costs were incurred based on their verbal instructions. We are now forced to pursue the matter via local government and legal means rather than the contractors taking responsibility.

Our next hope is to see if Le Garantie Qualite Habitation actually has any meaning to help resolve these issues.

** I hope to update this complaint with better news in the near future.

Update by Jmotion
Apr 16, 2010 8:51 am EDT

Sotramont have since resolved my issues which we are very happy to report. It was a shame that it took a few weeks to resolve but our confidence in the developers have been restored.

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artofdelay
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Oct 16, 2017 12:07 am EDT

I'm also disappointed, as Sotramont seemed to be a professional and quality builder, but they ignored all critical water related issues we reported during our house inspection one week in advance of the delivery. Even they committed to resolve all reported issue within three days after inspection, we ended up living in our friend's house for some days after delivery because there wasn't any hot water supply and toilet has issue. Although water related issues have been resolved by now, we are not sure when the remaining items reported three weeks ago will be looked at or at least got someone to reply...