I was treated at Salem Hospital in October of 2009. All of my deductibles were satisfied earlier in the year. In March of 2011 I received a statement saying I owed this group $164.00 for services from a certain doctor associated with South Sound Inpatient Physicians PLLC. I called after the first bill arrived asking why and didn't get an answer. In April I got the next bill and called Meredith a second time, another person answered, and I asked what was up and they said that Regence Blue Cross paid me the $164.00 and not the doctor. I don't have record of that. I asked them to send me the letter from Blue Cross and the said the could and would. They didn't. So the same thing happens the third time and I call again and get the same answer. Nothing comes. So they turn me over to collections. This is borderline illegal. I want to pay the doctor but want to understand why, or even if, it is correct.
The complaint has been investigated and resolved to the customer’s satisfaction.
You need to call your insurance company to verify all of that!