Southwest review: Lost luggage/no one helping

It's been over a month now and still no word on my dad's luggage. He came to Nashville to host karaoke for my son's 18th birthday party and they lost his luggage! Are you kidding me southwest? Not a happy Mom at all! To make a long story short, No karaoke party, Dad lost $9, 000 just in karaoke stuff! That's not even including his clothing! He also had all his medication in his luggage. I know I know you DO NOT put medication in your checked in luggage but he did. He was here for a week so we had to go to the VA hospital and still there all day long to get new medication and VA hospital is 50 mins away! This happened Feb 7th 20014 and we still have not heard a thing from southwest. My dad hosts Karaoke for a living for the veterans and now he has nothing to do karaoke with! REALLY SOUTHWEST!