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I am writing to express my frustration about Spainbookers.com service.
After contacting through email and telephone to confirm shuttle service from hotel to airport and get confirmation and time for pick up, the shuttle service never showed up. I called to inquire about the delay, and was told that due to a booking error, the shuttle service had being booked from airport to hotel (even though the voucher clearly read hotel to airport) and that we should find other means of transportation since they had made a booking mistake. Needless to say, I had to spend more money on cab services and nearly missed my plane due to their irresponsible and careless customer service. Please be careful or avoid this company for any traveling needs. I have requested a full refund as I had prepaid for this service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi gai0971,
I felt bad for your experiences with spainbookers.com.
I am searching on the internet for reviews on Spainbookers.com as I've just booked a football match ticket at Camp Nou via Spainbookers.com. After chatting with my brother, he reminded me to better reserach abit on this website to make sure it is legitimate. I wonder if you have experiences in booking other activities via Spainbookers.com and did they deliver?
Much appreciated your experiences.
Thanks,
Rebecca
Hi Rebecca:
Did Spainbookers when you got your voucher for the tickets were you able to redeem them at Camp Nou as indicated in the voucher. I just purchased tickets for a football match as well and I was just wondering how your experience was? Please e-mail me at nicaheat@hotmail.com thank you.